social analytics by design
DESCRIPTION
How can search and social analytics arm you with the proper data to create content and user experience? How can you map customer intent? How can you increase conversion rates?TRANSCRIPT
Microsoft Confidential
Social Analytical Design
SMX Social Media Marketing
#SMX
November 19, 2014
Geoff Colon - @djgeoffe #BingAds
Microsoft Confidential
• In the next five years, mobile advertising will grow over 300 percent from about $13 billion today to just under $40 billion
• There is still a significant difference between revenue per click on mobile and revenue per click on desktop. But this is device mumbo jumbo. Let’s talk people…
• Insight 1: Two types of targeting: Audience and Keywords. An audience is a group of targets that specify the smallest possible bucket of people.
Microsoft Confidential
• Macro: Keywords are targeted based on user intent
• Micro: Audience is identified based on various factors - Device / Location / Time of Day / Language / Gender / Income / Job Title / Age / Language / Interests / Behaviors
• The More Micro the Information, the better ideas for CREATIVE!!!
Microsoft Confidential
Macro:
College graduate
Lives in Seattle
Writes a blog
Dad
Loves soccer
Micro:
BA in Journalism and Communication
Lives in Kirkland, WA / Rents
Enjoys using Tumblr, Instagram
2 daughters
Plays and watches
Microsoft Confidential
Microsoft Confidential
Socrates and the Socratic Method1. Shared goals and objectives
2. Shared questions and problems
3. Shared information and data
4. Shared modes of interpreting or judging that
information
5. Shared specialized concepts and ideas
6. Shared key assumptions
7. A shared point of view (which enables you to
pursue common goals from a common
framework)
Microsoft Confidential
“Engagement, not solely profit and KPIs linked to revenue, is the true currency that people use to show their genuine interest and affinity.”
– Natasha D. Smith, “Engagement: The True Currency”
Microsoft Confidential
“Interest graphs have perceived utility and value because of the premise that people’s interests are a major aspect of who they are, forming part of their personal identity, and can be used as indicators of such things as what they might want to do or buy, where they might want to go, or who they might want to meet, follow or vote for. “ - Wikipedia
Microsoft Confidential
“Search and Social Data should not live separately. The data you have from search can be used in social and vice versa to create one, unified KPI: Engagement Rate.” – @djgeoffe
Microsoft Confidential
Building Value from others Value…
Microsoft Confidential
Creating value from value others have created
Microsoft Confidential
Microsoft Confidential
Microsoft Confidential
Remix Culture
Insight 2:
“Knowledge and manipulation of multi-media technologies is the current generation's form of literacy. This manipulation creates more data to enable future execution."
Microsoft Confidential
Everywhere…
Microsoft Confidential
1. Distribution
Microsoft Confidential
2. Content
Microsoft Confidential
3. Human Behavior and Habits
Microsoft Confidential
4. UGC
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5. Personalization
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6. Engagement
Microsoft Confidential
Distribution – Stores and people
Content – The Packaging, Digital
Experiences
Human Behavior – Ego
Visual Experiences - Photography
Personalization – Your name
Engagement – Sharing,
Mentions, Photos
Measurement – Reversed 11
years of decline in sales
Microsoft Confidential
Distribution – SMBs
Content – Educational
Human Behavior – Learning
Visual Experiences -
Infographics
Personalization – Your business
Engagement – Participation,
Mentions
Measurement – The #1
preferred credit line for SMBs
Microsoft Confidential
Distribution – Customers
Content – The Product
Human Behavior – Ego
Visual Experiences -
Photography
Personalization – Your Look
Engagement – Sharing,
Mentions
Measurement – Looking at
possible IPO in 2015
Microsoft Confidential
Agency:
Premium Agency:
Direct to SMB Advertiser:
Direct to Premium Advertiser:
Distribution – Customers
Content – Personalized
Human Behavior – Utility
Visual Experiences - Snackables
Personalization – Your business
Engagement – Education,
Adoption
Measurement – Performance
Satisfaction Reversal
Microsoft Confidential
• “Change By Design” by Tim Brown
• “The Lean Startup” by Eric Ries
• “Here Comes Everybody” by Clay Shirky
• “The Long Tail” by Chris Anderson
Microsoft Confidential
Engagement:
Twitter: @djgeoffe
LinkedIn: LinkedIn.com/in/geoffreycolon
SlideShare: SlideShare.net/geoffreycolon
Blog: futuristlab.tumblr.com
Book: disruptivemarketing.tumblr.com