social innovator dialogues christian bason public forum slides
TRANSCRIPT
Leading public sector innovationCo-creating for a better society
Christian Bason, Director, MindLab
Four shifts
From random innovation to a conscious andconscious andconscious andconscious and
systematic approach systematic approach systematic approach systematic approach to public sector renewal
From managing human resources to buildingbuildingbuildingbuilding
innovation capacity innovation capacity innovation capacity innovation capacity at all levels of government
From running tasks and projects to orchestrating orchestrating orchestrating orchestrating processes of coprocesses of coprocesses of coprocesses of co----creationcreationcreationcreation, creating new solutions with people, not for them
From administrating public organisations to courageously courageously courageously courageously leading leading leading leading innovation across and
beyond the public sector.
A global movement
‘Why innovation?’ -> ‘How innovation?’
Random, ‘luck’ -> Strategic, ‘systematic’
Expert-driven creation –> Co-creation
Public sector innovation is becoming a discipline, and co-creation is a key approach...
Barriers
1. Paying a price for politics
2. Anti-innovation DNA
3. Fear of divergence
4. Where’s the citizen?
5. An orchestra without a conductor
6. Leading into a vacuum: the 80/20 rule
Four C’s: An innovation ecosystem
CCCCOURAGE(TO LEAD)
CCCCAPACITY(POWER TO INNOVATE)
CCCCONSCIOUSNESS(CREATING A NEW LANGUAGE)
CCCCO-CREATION(ORCHESTRATING THE PROCESS)
1. ConsciousnessHow to develop a shared language of innovation?
CCCCONSCIOUSNESS(CREATING A NEW LANGUAGE)
CCCCOURAGE(TO LEAD)
CCCCAPACITY(POWER TO INNOVATE)
CCCCO-CREATION(ORCHESTRATING THE PROCESS)
”Innovation is a terrible word. But there
is nothing wrong with its content.”
MindLab
The dilemma
Innovation defined
Implementation ValueIdea
What is the value of innovation?
Productivity[”efficiency”; eg highercase load per employee]
Service experience[citizen’s
satisfaction withservices delivered]
Results[changes resulting from
the activities of thepublic organisation,
eg health, employmentand growth]
Democracy[eg participation, transparency
and accountability]
From exploration to exploitation
Heuristic AlgorithmMystery
Martin (2009)
2. CapacityHow to build the ability to innovate – at all levels?
CCCCOURAGE(TO LEAD)
CCCCONSCIOUSNESS(CREATING A NEW LANGUAGE)
CCCCO-CREATION(ORCHESTRATING THE PROCESS)
CCCCAPACITY(POWER TO INNOVATE)
Celebrating capacity
The innovation pyramid
Context
Strategy
People & culture
Organisation & technology
3. Co-creationHow to run an effective process of innovation?
CCCCOURAGE(TO LEAD)
CCCCAPACITY(POWER TO INNOVATE)
CCCCONSCIOUSNESS(CREATING A NEW LANGUAGE)
CCCCO-CREATION(ORCHESTRATING THE PROCESS)
The systematic process of creatingnew solutions with people, not for them:
• Broader scope of peoplepeoplepeoplepeople [citizens+]
• New mode of knowledgeknowledgeknowledgeknowledge [qualitative, first-hand]
• Different kind of processprocessprocessprocess [design-driven]
Co-creation defined
Citizens, business, NGO, government...
Policy planners, systems developers, administrators, operators, front line staff...
Suppliers, partners, advisors...
Academia, ’wild cards’...
Decision-makers...
People
CREATING ANEW FUTURE
INFORMING ABOUTTHE PRESENT STATE
MANYFEW
Quantitativesurveys
Co-creationworkshops
Crowdsourcing
Qualitativeresearch
Forms of citizen involvement
Knowledge
AnalysisAnalysisAnalysisAnalysis(Splitting)
SynthesisSynthesisSynthesisSynthesis(Putting together)
RationalLogicalDeductiveSolutions‘Thinking it through’Single disciplineCausality
EmotionalIntuitiveInductiveParadigms, platformsRapid prototyping (thinking through doing)Multiple disciplinesImpact
After Banerjee / Stanford d.school
Design thinking: ’Attitude’
“[Public] managers operate in a problem space with no firm basis for judging one solution as superior to another, and still they must proceed.”
Boland & Collopy (2004)
Design thinking: ’Action’
Reconfiguring the problem space
Citizen-centric
Visualisation
Experimental
Zooming in & out
Knowing
Analysing Synthesising
Creating
Citizen-centredresearch
Patternrecognition
Idea generation
LearningChallengingthe problem
Projectscoping
Visualisation Conceptdevelopment
Selection
Testing
Prototyping
Framing
Scaling
Identifying insights
Implementing
Mastering the co-creation process
Servicerejse
MetodeMetodeMetodeMetode
Co-creation
Co-productionProfessionalsproduce
Expertscreate
Co-creation can enable co-production
Value of co-creation
DivergenceMore ideas, fasterMore ideas, fasterMore ideas, fasterMore ideas, faster
ImpactCostCostCostCost----efficient solutions that are tested and will workefficient solutions that are tested and will workefficient solutions that are tested and will workefficient solutions that are tested and will work
Execution’’’’Rehearsing the futureRehearsing the futureRehearsing the futureRehearsing the future’’’’ strengthens implementationstrengthens implementationstrengthens implementationstrengthens implementation
4. CourageWhat is the role of public leadership?
CCCCOURAGE(TO LEAD)
CCCCAPACITY(POWER TO INNOVATE)
CCCCONSCIOUSNESS(CREATING A NEW LANGUAGE)
CCCCO-CREATION(ORCHESTRATING THE PROCESS)
What is courage?
“Courage comes from the willingness to ‘die,’to go forth into an unknown territory that begins to manifest only after you dare to step into that void. That is the essence of leadership.”
C. Otto Scharmer, MIT
Four leadership roles
Encouraging small-scale experimentation & learning
Recruiting and developing a diversity of talent
Empowering staff to reflect on own practices
KNOWLEDGE ENGINEER[Institution head]
Embracing divergence
Creating innovation space
Applying language of innovation to problem-solving
360 DEGREE INNOVATOR[Mid-level manager]
Extending a licence to innovate
Crafting and implementing strategies for innovation
Engaging managers in a dialogue about innovation
THE ENABLER[Top executive]
Expecting administrators to be professional innovators
Investing in innovation capacity
Formulating a vision that demands innovation
THE VISIONARY[Politician]
Co-creationCapacityConsciousnessCourage
www.mind-lab.dk
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