social intelligence
DESCRIPTION
Learn how you can build Social Intelligence and leverage the power of many in your organization.TRANSCRIPT
How to Build Social Intelligence in Your Organization
What do we see in the market today?
Speed of making a decision is becoming incredibly
important
Analytical tools are still too complicated
for business users to use
Data insights get lost outside of the BI system
We live in a Social World
Bringing Social to BI
Think and Work Together
Share insights and learn from others
Build the Corporate Intelligence
Key requirements for Social BI
• Personalization, individual workspaces
• Desktop integration (email, search, etc)
• Annotations, discussion threads
• White boarding
• Presence awareness
• Chatting, Instant Messaging
• Searching
• Subscribing
• Friending
Where do you begin?
#1 - Focus on business goals & business users
Keep the end user in mind from the startUnite the IT department with less technically savvy business usersUsers should control the flow & content, while IT group secures the data & subsequent analysis.
#2 - Decouple the data collection from the business analysisData Collection
Continuously collect, cleanse and properly structure data from multiple sourcesKeep business users out of the complexities of the data
Business insightLet business users define their needs & goalsIncrease the velocity of your insight generationAllow for continuous change & evolution
#3 - Work-in your ad-hoc teams Define your ad-hoc teams
By areas of interest (NOT by org chart)Add BI experts to these teams
Gradually add teams to the pool of usersMore people using the system collaboratively improve the level of the suggestiveness
#4 - Tie analysis to decision making processes
Decision makers must have accurate insights in front of themAdd the insight to decision making processesUse the Insight-evolution traceability of the system to ensure proper documentation of the decision making
#5 - Faster, stronger enterprise
Collaborative decision environmentCultural transformationShift away from the data-centric approach to the knowledge- and wisdom-centric method
How do you empower business users?
Key Requirements for Self-Service BI
• Rich Data Visualization
• Interactivity
• Self-Service Analytics
• Web 2.0 features (wikis, tags, like buttons, etc.)
• Discoverable capabilities (no ‘right click’)
• Self-designed dashboards
Necto End-to-End BI SuiteIntuitive & Interactive for Business Users
Complete Web-based experience
Visuals(i.e
treemaps)
Analytics Social Intelligenc
e
Reporting
WorkBoards
KPI’s
Automated Insights
Office Integration
Collaborative decision making platform
To build the Corporate Intelligence
User Scenarios
Empowering field organizations
“As a VP Sales, most of my team are remote and in the field, I need them to have tools for discovery and collaboration between themselves and HQ.”
Solution
Benefits
• Collaborative decision making platform to find the right insight and people quickly
• Increased customer satisfaction • Increased revenue per customer• Decreased idle time and operational
costs
James Madden – VP Sales
Challenge
Empowering Sales & Operations planning
“As a VP Operation, my task is to synchronize the key stakeholders in the sales and operation planning process, ensuring an efficient supply chain and delivery .”
Challenge
Solution
Benefits
• Social intelligence helps us align the relevant members & engage in cross functional discussions
• Efficient supply chain process• On time delivery according to plan• Learning from past mistakes, improving
our process after each collaborative meeting
Garry Jones – VP Ops
Empowering Ad-hoc project teams
“We are tasked to deal with a key integration project, consolidating data from the enterprise, analyzing it and making decisions on the best path forward.”
Challenge
Solution
Benefits
• We sit in different offices, homes, and different time zones, social intelligence increased our productivity.
• We successfully used the power of collective intelligence to make better decisions.
• All the data, context and process is kept in the system helping the enterprise grow it’s corporate intelligence.
Gail Sanders – Team LeaderBen Spencer – Team MemberJulie Cohen – Team memberSandy Gibson – Team member
Empowering Management teams
“As a CEO, I ensure the company execute out strategy according to our plans. I need to measure our progress and align our resources to deal with market conditions.”
Challenge
Solution
Benefits
• Measure the company’s performance and find areas that need more attention.
• Via social intelligence I can point to specific data and ask for further investigation by the relevant team members.
• All the executives are aligned.• Productivity is higher, as
measurement, analysis and collaboration is done in one place.
• We execute better according to our strategy.
Jack Mead – CEO
Welcome to the next Generation of BI
Financial Services Healthcare Retail & DistributionManufacturing Telecom, Media & Entertainment
Over 1,600 customers worldwide
Gartner
“Customers ranked Panorama in the top third of vendors for OLAP and dashboard capabilities, with a higher proportion of users using the product for ad hoc analysis (29%) than other users of products/vendors featured within this year's Magic Quadrant.”
http://www.scribd.com/doc/48815541/Gartner-BI-MQ-2011
See a demo of how to bring Social Intelligence to BI:[email protected]
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