FINANCIAL SERVICES & SOCIAL MEDIA

PRESENTED BY CRYSTAL NAOMI CROSBY & SAM MAULE

Customer Service 41%

Fees and Rates 31%

Honesty of Bank 15%

Wait Time at Bank 9%

Bank Website 2%

Bank Reward Systems

2%

COMMUNITY OF PRACTICE

BANKING

CUSTOMER SERVICE RAILROAD

COMMUNITY OF PRACTICE CARDS

Gamification

COMMUNITY OF PRACTICE BANKING

COMMUNITY OF PRACTICE

WEALTH

COMMUNITY OF PRACTICE

MORTGAGE

• when you convince yourself it's too late to learn. • when you convince yourself you have nothing new to teach anyone.

Staying old (to your craft, or position, or organization) when you know you shouldn't is the easy choice. And its only reward is that it's easy. Challenging your resistance to become young again is hard. It takes planning, persistence, sacrifice and courage. And love: love of the challenge, love of the work and the joyous possibility of becoming young to something once more.

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