sofica group jsc partnership beyond outsourcing
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Sofica Group JSC partnership beyond outsourcing. Mission and Vision. Sofica Group is the Bulgarian BPO service market leader, aiming to become a top 5 service provider in CEE by size, stability and quality of services. - PowerPoint PPT PresentationTRANSCRIPT
Sofica Group JSCpartnership beyond outsourcing
Sofica Group is the Bulgarian BPO service market leader, aiming to become a top 5 service provider in CEE by size, stability and quality of services.
Our mission is to bring value to each client and business process we serve through our strong and professional team, agile business model and state of the art technology
MISSION AND VISION
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Oct 2004 Company established
Jan 2005 Operational start of the company
Apr 2007 First International Client
Aug 2008 Acquisition of BTC Contact
Mar 2009 Certification for ISO 9001:2008
Dec 2009 Certification for ISO 27001: 2005
Jun 2010 Opening the first International office in Skopje, Macedonia
Jul 2010 Sofica becomes regional Elite Partner of Interactive Intelligence
Aug 2010 Sofica becomes member of NOA and start proactive work on the UK market
Jul 2011 Sofica becomes member of DDV and targets proactive work on the German market
Nov 2010 ISO 37 500 Guide to Outsourcing Working group Member
HISTORY FACTS
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COMPANY AT A GLANCE
Revenue and number of employees
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• Sofica currently employs more than 650 employees and is expected to grow to 1000 by the end of 2012.
• The CAGR for the period 2012 – 2014 is forecasted to be 25%.
• Sofica delivers its services portfolio from 2 locations - Sofia, Bulgaria with 700 seats capacity and Skopje, Macedonia – with 300 seats.
• As part of our growth plan we are in the process to have a third location towards the end of 2012.
• The company is ISO 9001 and ISO 27 001 certified and has scheduled an implementation of EN 15 838 and ISO 20 000 in 2012.
• Professional and modern technologies – main suppliers are HP, SAP, EMC, Microsoft, CISCO and Interactive Intelligence
BUSINESS LINES AND INDUSTRY FOCUS
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IT AND HIGH-TECH
TELECOM AND BROADBAND
FINANCIAL SERVICES
SOFICA SUCCESS FACTORS
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COUNTRY SUCCESS FACTORS
INTERNAL SUCCESS FACTORS
SOME OF THE COMPANIES WE SERVE
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Stefan Bumov General Manager [email protected]
00359 2 400 8500
Liliya DimitrovaMarketing Managerliliya.dimitrova@sofica-
group.com00359 2 400 8513
OUR CONTACTS
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