transcosmos outsourcing services · thailand: business partnership with asean's ebook pioneer...
TRANSCRIPT
Cost
Reduction Sales Expansion
Sales
DesignDevelopment
SalesDistribution
CustomerSupport
Responsible Division /Dept. at Client Company
Operation
AnalysisPromotion
Back-Office
SCM
Design and
Om
ni-C
hann
el
Social Media
Accounting
Design
Systems Im
plementation
Dev
elop
men
t
Systems
E-Com
mer
ce
ResearchAdvertisement
Website
Orders
Hom
e Des
ign
Mec
hani
cal D
esig
n Socie
ty Inf
rastru
cture
Help desk
Des
ign
FulfillmentContact Center
Hom
e Equ
ipmen
t
Embe
dded
Sys
tem
s
TelemarketingField Service
DMP
Cons
truct
ion
Cloud
Developm
ent
Full O
utso
urci
ng
Marketing
Internet
Smartphone
and
Ope
ratio
nIT Asset M
anagement
Human Resources
Off-
shor
e and
Ja
pane
se Regional Sites
Japanese, Chinese, Korean
Japan, China, Korea, and 8 other Asian countries *
Utilization of Japanese Regional Sites
Utilization of Chinese Off-shore SitesJa
pan
39 countriesJapanese, K
orean
39 co
untri
es
23 Languages 23 Languages
*Indonesia, Cambodia, Singapore, Thailand, Philippines, Vietnam, M
alaysia, Taiwan
transcosmos Outsourcing ServicesHuman Resources, Accounting, Back-Office, Orders, SCM, Design Depts.● Combining the domestic near-shore and overseas off-shore sites with
over 10,000 employees, back-office duties including sales, design, production, distribution, Human Resources and accounting
Contact Centers● 23 Languages
available
● Largest scale in Japan and Asia- 21 sites in Japan, 13,570 work stations- 26 overseas sites, 6,630 work stations *Including Subcontractors and Associated
Applicable languages:Japanese, English, Korean, Chinese, Cantonese, Taiwanese, Indonesian, Thai, Spanish, Portuguese, German, French, Italian, Dutch, Danish, Norwegian, Swedish, Hungarian, Polish, Russian and other, service in 23 languages
Japan Domestic8,000 employees
China / Thailand / VietnamOff-shore 2,050 employees
● Issuing Invoices● InspectionManagement etc.
● Order Processing● Payment ReceiptManagement etc.
● Product development● Supply and DemandAdjustment etc.
● Payroll● Expenses Processing etc.
Sales Management Divisions Design & Production Department
Distribution Management Division Human Resources andAccounting Divisions
Back-Office Operations
Okinawa
MiyazakiKumamoto
FukuokaOsaka
Shanghai
TianjinDalian
Suzhou
Bangkok
Off-shore Sites
3,350 employees
Guangzhou
WakayamaNagoya
Kawaguchi
Sendai
Utsunomiya
Sapporo
Japanese Regional Sites
16,400 work stations
Nagasaki
Social Media● Utilizing the insight obtained
through Social Media operation know-how
Shibuya Social Media CenterShibuya Social Media Center
Tokyo
Shenzhen
*Include Contact Center, BPO Center
*Include BPO Center, System Development Center,Design Development Center
ShenyangBenxi
Daqing
Hanoi
number of sites: 133 sites (45 sites in Japan, 88 overseas sites in 17 countries)
Design
Bac
k-O
ffice
InformationSystems
E-CommerceOnline Sales
MarketingSales
Planning
AdvertisementPR
HumanResourcesGeneral Affairs
Accounting
E-CommerceOnline Sales
On-siteServices
●Web Design●Media Planning Providing
Total ServiceSolutions
InternetAdvertisement
Omni-ChannelDMP Design and
Operation
SmartphoneWebsite Design and
Operation
Center Services
MarketingAnalysis Social Media
Internet Advertisement/Promotion/Website Design and Operations● Accommodating all-in-one service from Internet advertisement with 2,300 employees,
making it the largest scale in Japan, to effect analysis; Website building and operations to accommodate multi device and social CRM
Marketing Research, "Big Data" Analysis● Analyzing customers' voices from inquiries to the Contact Centers to
conversations on facebook to increase the customer satisfaction
● Supporting efficient marketing by utilizing the "big data"
Business partnership with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market
● Thailand: Business partnership with ASEAN's eBook pioneer with more than 5.5 million members, "Ookbee"
● Singapore: Business partnership with cosmetics E-Commerce company expanding to 8 ASEAN countries, "LUXOLA"
● Indonesia: Business partnership with Indonesia's largest E-Commerce fashion website, "Berrybenka.com"
Support by country : Japan, China, Korea, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Singapore, Brunei, Hong Kong, USA, Canada, UK, Germany, France, Spain, Italy, Netherlands and other, service in 39 countries
Sales Expansion Operational Efficiency
ResearchAnalysis
EC SiteDevelopmentand Operation
WebPromotion
CustomerCare
OrdersInventory
ManagementFulfillment Delivery
Arrangements
Support Global E-Commerce (EC) Advancement for Japan, China, Korea,ASEAN and Euro-American CountriesProviding one stop services from capital and business alliance with successful businesses with experiences in various countries to aid our customer's global EC development
● PFSweb, a Major US EC Outsourcing Provider
● TMALL, the largest EC market in China
● FineEX, a Major EC Fulfillment and Logistics Company in China
● Shopex, the largest EC Solution Vendor in China
● UNQ, a distributor for Chinese Online retailers
● eBay, the largest EC market in Korea
Omni-Channel Support Service®
● Integrated all communications channels of Phone, FAX, E-mail, Website, Store and added Smartphone, Social Media, LINE to offer a superior customer Experience Phone FAX E-mail Website Store Smartphone SNS