transcosmos outsourcing services · 2019-10-21 · support responsible division / dept. at client...
TRANSCRIPT
Cost
Reduction Sales Expansion
Sales
DesignDevelopment
SalesDistribution
CustomerSupport
Responsible Division /Dept. at Client Company
Operation
AnalysisPromotion
Back-Office
SCM
Design and
Om
ni-C
hann
el
Social Media
Accounting
Facil
ity
Systems Im
plementation
Dev
elop
men
t
Systems
E-Com
mer
ce
ResearchAdvertisement
Website
Orders
Hom
e Des
ign
Mec
hani
cal D
esig
n Socie
ty Inf
rastru
cture
Help desk
Back
-Offi
ce S
uppo
rt
FulfillmentContact Center
Equi
pmen
t Des
ign
Embe
dded
Sys
tem
s
TelemarketingField Service
DMP
Cons
truct
ion
Cloud
Developm
ent
Full O
utso
urci
ng
Marketing
Internet
Smartphone
and
Ope
ratio
nIT Asset M
anagement
Human Resources
Off-
shor
e and
Ja
pane
se Regional Sites
Japanese, Chinese, Korean
Japan, China, Korea, and 8 other Asian countries *
Utilization of Japanese Regional Sites
Utilization of Chinese Off-shore SitesJa
pan
39 countriesJapanese, K
orean
39 co
untri
es
23 Languages 23 Languages
*Indonesia, Cambodia, Singapore, Thailand, Philippines, Vietnam, M
alaysia, Taiwan
transcosmos Outsourcing ServicesHuman Resources, Accounting, Back-Office, Orders, SCM, Design Depts.● Combining the domestic near-shore and overseas off-shore sites with
over 10,000 employees, back-office duties including sales, design, production, distribution, Human Resources and accounting
Business Process Outsourcing● transcosmos’s ranking in BPO market in the Asia/Pacific and
Japan region No.1 (Total Software Revenue for 2013)
Gartner, "Market Share Analysis: Business Process Outsourcing, Worldwide, 2013"
Cathy Tornbohm, Dean Blackmore, 25 April 2014
China Off-shore Systems Development● Passed the highest level , Level 5,
of software development process
Contact Centers● 23 Languages available
● Largest scale in Japan and Asia- 22 sites in Japan, 13,470 work stations- 25 overseas sites, 7,110 work stations *Including Subcontractors and Associated
Applicable languages:Japanese, English, Korean, Chinese, Cantonese, Taiwanese, Indonesian, Thai, Spanish, Portuguese, German, French, Italian, Dutch, Danish, Norwegian, Swedish, Hungarian, Polish, Russian and other, service in 23 languages
Marketing Research, "Big Data" Analysis● Analyzing customers' voices from inquiries to the Contact Centers to
conversations on facebook to increase the customer satisfaction
● Supporting efficient marketing by utilizing the "big data"
On-siteServices
●Web Design●Media Planning Providing
Total ServiceSolutions
InternetAdvertisement
Omni-ChannelDMP Design and
Operation
SmartphoneWebsite Design and
Operation
Center Services
MarketingAnalysis Smartphone
Internet Advertisement / Promotion / Website Building and Operations● Accommodating all-in-one service from Internet advertisement with 2,300 employees, making it the largest scale
in Japan, to effect analysis; Website building and operations to accommodate multi device and social CRM
Japan Domestic8,000 employees
China / Thailand / VietnamOff-shore 2,050 employees
● Issuing Invoices● InspectionManagement etc.
● Order Processing● Payment ReceiptManagement etc.
● Product development● Supply and DemandAdjustment etc.
● Payroll● Expenses Processing etc.
Sales Management Divisions Design & Production Department
Distribution Management Division Human Resources andAccounting Divisions
Back-Office Operations
Okinawa
MiyazakiKumamoto
FukuokaOsaka
Shanghai
TianjinDalian
Qingdao
Suzhou
Bangkok
Off-shore Sites
3,350 employees
Guangzhou
WakayamaNagoya
Kawaguchi
Sendai
Utsunomiya
Sapporo
Japanese Regional Sites
14,830 work stations
Social Media● Utilizing the insight obtained through Social Media
operation know-how
Shibuya Social Media CenterShibuya Social Media Center
Tokyo
Shenzhen
*Include Contact Center, BPO Center
*Include BPO Center, System Development Center,Design Development Center
Business partnership with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market
● Thailand: Business partnership with ASEAN's eBook pioneer with more than 5.5 million members, "Ookbee"
● Singapore: Business partnership with cosmetics E-Commerce company expanding to 8 ASEAN countries, "LUXOLA"
● Indonesia: Business partnership with Indonesia's largest E-Commerce fashion website, "Berrybenka.com"
Sales Expansion Operational Efficiency
Support by country : Japan, China, Korea, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Singapore, UAE, Brunei, Hong Kong, USA, Canada, UK, Germany, France, Spain, Italy, Netherlands and other, service in 39 countries
ResearchAnalysis
EC SiteDevelopmentand Operation
WebPromotion
CustomerCare
OrdersInventory
ManagementFulfillment Delivery
Arrangements
Support Global E-Commerce (EC) Advancement for Japan, China, Korea,ASEAN and Euro-American CountriesProvide services to enable our customer's global EC development as a one-stop solution
● Euro-America: Major EC outsourcing provider Strategic and equity partnership with "PFSweb"
● China: Business partnership with China's largest EC market "TMALL"
Major EC Fulfillment and Logistics Company Strategic and equity partnership with "FineEX"
● Korea: Business partnership with Korea's largest EC market "eBay"
ShenyangBenxi
Daqing
Hanoi
number of sites: 114 sites (45 sites in Japan, 69 overseas sites in 14 countries)
Design
for H
ome
Desi
gn
InformationSystems
E-CommerceOnline Sales
MarketingSales
Planning
AdvertisementPR
HumanResourcesGeneral Affairs
Accounting
E-CommerceOnline Sales