software as material (greg petroff at enterprise ux 2016)
TRANSCRIPT
SOFTWARE AS MATERIAL
E N T E R P R I S E U X C O N F E R E N C EJ U N E 8 , 2 0 1 6@ G P E T R O F F
emergentMACHI
NELEARNI
NGIOT SECURI
TYEDGE
COMPUTE
BLOCKCHAIN
Go Board Game was cracked last October…AI advancement is blistering fast
emergentMACHI
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COMPUTE
BLOCKCHAIN
Internet of Things is now here50 Billion devices each w/ an url
emergentMACHI
NELEARNI
NGIOT SECURI
TYEDGE
COMPUTE
BLOCKCHAIN
Secure Networks will be preferredHumans largest source of issues
emergentMACHI
NELEARNI
NGIOT SECURI
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COMPUTE
BLOCKCHAIN
Why not put 100 cores on the edge?Locale will have agency
emergentMACHI
NELEARNI
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TYEDGE
COMPUTE
BLOCKCHAIN
Communal connectivityDisrupting to FinService
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
PLATFORMS MICROSERVICES OUTCOMES
EXPERIENCE AS A SERVICE
INFRASTRUCTURE AS A SERVICE
BUSINESS MODEL AS A SERVICE
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
the new tech stack
UI TOOLKITS
REFERENCE APPLICATIONSCHUNKS OF
FUNCTIONALITY
BUILDING BLOCKS
SUBSCRIPTION/SHARE ECONOMY
NEW WAY TO
BUILD
devops cultureCDCI: CONTINOUS DEVELOPMENT / CONTINOUS INTEGRATION
NO PREVIOUS VERSIONS TO SUPPORT
THE END OF THE PRD
CHUNK THE PROBLEM
OPS
DEVOPSD
EVQA
systems inversionSYSTEM
S OF RECORD
SYSTEMS OF
ENGAGEMENT
SYSTEMS OF
ASSETS
APP
APP AP
P
APP
APP
APP
APP
APP
APP
SERVICES
GENUS LOCI
SINGLUAR APP EXPERIENCE
TEMPORALMOMENTRELATIONSHIPSAP
P
context firstALGORYTHM’S DETERMINE
EXPERIENCETHE INTEGRATION OF DISPARATE
SYSTEMS & DATA
LOCATION & TEMPORAL SERVICES
BEHAVIOR MODEL
now what?NO ONE UNDERSTANDS THE NEW
INGREDIENTS
AMBIGUITY AND UNCERTAINTY
PREDICTION FRAMEWORK DOES NOT WORK ANYMORE
HOW TO
BUILD IS
SOLVED
WHAT TO BUILD AND
WHY?
now what?NO ONE UNDERSTANDS THE NEW
INGREDIENTS
AMBIGUITY AND UNCERTAINTY
PREDICTION FRAMEWORK DOES NOT WORK ANYMORE
HOW TO
BUILD IS
SOLVED
WHAT TO BUILD AND
WHY?
now what?NO ONE UNDERSTANDS THE NEW
INGREDIENTS
AMBIGUITY BREEDS UNCERTAINTY
PREDICTION FRAMEWORK DOES NOT WORK ANYMORE
HOW TO
BUILD IS
SOLVED
WHAT TO BUILD AND
WHY?
now what?NO ONE UNDERSTANDS THE NEW
INGREDIENTS
AMBIGUITY AND UNCERTAINTY
PREDICTION FRAMEWORK DOES NOT WORK ANYMORE
HOW TO
BUILD IS
SOLVED
WHAT TO BUILD AND
WHY?
now what?NO ONE UNDERSTANDS THE NEW
INGREDIENTS
AMBIGUITY AND UNCERTAINTY
PREDICTION FRAMEWORK DOES NOT WORK ANYMORE
HOW TO
BUILD IS
SOLVED
WHAT TO BUILD AND
WHY?
now what?NO ONE UNDERSTANDS THE NEW
INGREDIENTS
AMBIGUITY AND UNCERTAINTY
PREDICTION FRAMEWORK DOES NOT WORK ANYMORE
HOW TO
BUILD IS
SOLVED
WHAT TO BUILD AND
WHY?
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
UX STRUCTURE’S SYSTEMS
UX PATTERNS DOMINATEUX TEACHES SYSTEMS & AI
• PROCESS DRIVES REWARDS
• “INCREMENTALISM” MINDSET
• PRD’S
• WIREFRAMES MATTER• PROJECTS ARE BESPOKE /
CUSTOM• BRAND AS AN EMBASADOR
• UI FRAMEWORKS MAKE BUILDING EASIER
• FOCUS ON REUSABILITY
• EFFECTIVE COLLABORATION• DESIGN THINKING METHODS• LEVERAGE KNOWLEDGE
ABOUT CUSTOMERS
• SIMPLIFICATION• DESIGN THINKING & LEAN
START UP METHODS
• BUSINESS MODELS MATTER• CUSTOMER CENTRICITY• CO-CREATION / MAKE TO THINK• CUSTOMER JOURNEY MAPPING
• CUSTOMER CO-INNOVATION• ADAPTIVE PRODUCT
DEVELOPMENT• AI JOURNEY MAPS • SUCCESSFUL STRATEGY
ADAPTATION• SCENARIO PLANNING• PROBLEM FRAMING
• MULTIDISCIPLINARY STRATEGY TEAMS
• CUSTOMER COUNCILS
• CUSTOMIZED WORKFLOWS FOR NICHE HIGH-VALUE PROCESSES
STAGE 1 TODAYCURRENT ENTERPRISE
STAGE 2 TOMORROWCONTEXTUAL ENTERPRISE
STAGE 3 FUTUREAI ENTERPRISE
where you are headed…
UX STRUCTURE’S SYSTEMS
UX PATTERNS DOMINATEUX TEACHES SYSTEMS & AI
• UX ROLE UNDERVALUED
• LATE TO THE PARTY• LEARNING TO WORK
W/ AGILE
• WIN WITH BEST ARTIFACTS• LEARNING TO SPEAK
BUSINESS• TEACHING MANAGEMENT
THAT DESIGN MATTERS
• MOVE TO PARTNER WITH DEVELOPMENT
• CONFRONT YOUR ORTHODOXIES
• IMPORTANCE ON THE RISE• WINS CELEBRATED• DELIVERING BUSINESS
RESULTS
• TEACHABLE MOMENTS• ART OF THE POST MORTEM
• YOU ARE A BUSINESS PARTNER• YOU ARE A PERSUADER: KEY
STAKEHOLDERS CONVERTING
• PRODUCT OWNER• EVANGELIST
• BRAND CHAMPION• CUSTOMER HERO
• YOUR SKILLS MATTER
STAGE 1 TODAYCURRENT ENTERPRISE
STAGE 2 TOMORROWCONTEXTUAL ENTERPRISE
STAGE 3 FUTUREAI ENTERPRISE
where you are headed…
UX STRUCTURE’S SYSTEMS
UX PATTERNS DOMINATEUX TEACHES SYSTEMS & AI
CRAFTSMAN BUSINESS
PARTNERINNOVAT
OR
STAGE 1 TODAYCURRENT ENTERPRISE
STAGE 2 TOMORROWCONTEXTUAL ENTERPRISE
STAGE 3 FUTUREAI ENTERPRISE
where you are headed…
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO THINK OVER
THINK TO MAKE
design as core to strategy
ROLE CHANGE FOR THE DESIGNER
RESEARCH STILL MATTERS
ABDUCTIVE
JUXTAPOSITON
MAKING
MAKE TO
THINK
SOFTWARE AS MATERIAL
E N T E R P R I S E U X C O N F E R E N C EJ U N E 8 , 2 0 1 6@ G P E T R O F F
codaEVENTUALLY EVERYTHING CONNECTS – PEOPLE, IDEAS, OBJECTS…THE QUALITY OF THE CONNECTIONS IS THE KEY TO QUALITY PER SE. UNLIKE KEATS, WHO SAID THAT KNOWING ABOUT THE RAINBOW SHATTERS ITS BEAUTY, I FEEL THAT THE KNOWLEDGE ABOUT AN OBJECT CAN ONLY ENRICH YOUR FEELINGS FOR THE OBJECT ITSELF.
CHARLES EAMES