SOFTWARE EXCHANGE (SINGAPORE) PTE LTD 2 Kallang Avenue #07-08 CT Hub Singapore 339407

UEN 199903192R Tel +65 6883 1411 Fax +65 6883 1410 Email support.sg@swxone.com

Note: By signing the above, I understand I am contracting Software Exchange (Singapore) Pte Ltd (“Software Exchange”) for the work(s) listed above on the terms and conditions set out on Software Exchange’s Service Level Agreement, all of which I have read and understood.

Service Report

Ticket ID Client

Contract:

Account Manager:

Helpdesk Spec:

Primary Contact: Office: On-site Spec: Request Support Request Date and Time Received: <dd/mm/yyyy, time am/pm> Via: Phone E-mail SMS IM

Date and Time Acknowledged: Via: Phone E-mail

Requestor’s Assets

HARDWARE Type: Brand: Model:

SOFTWARE Product: Version: OS:

Issues (raised by Client) Possible Causes (aft fact-find) Category Hardware fault

Tech incident Service request Assistance Others

Job Order Appointment Date: <dd/mm/yyyy> Time: (am/pm)

Requestor: Office: Mobile:

Action Type Support Maintenance Job Project VO Others

Priority Critical High Medium Low

Close by: <dd/mm/yyyy>

Status Follow-up actions required. State (with date): Onsite service required Job completed

Method E-mail Phone. Time taken: min Remote Access Onsite

Client’s Acknowledgement

I acknowledge that the job has been performed as required.

Remote Access Date In: <dd/mm/yyyy> Time In: (am/pm)

Time Spent (hours): Time Out: (am/pm)

Onsite Date In: <dd/mm/yyyy> Time In: (am/pm)

Time Spent (hours): Time Out: (am/pm)

Co Stamp and Authorised Signature Helpdesk Spec Onsite Spec

Name:

For Software Exchange’s Use Support Plan Client Deduct Support Hour/Incident Invoice separately Others

Regular Client

Cash collected:

Cheque no.:

Account Manager’s Signature

Statement: Support Hour Usage08/01/2013Published:

Page: 1

Hours UsedDate ActionsTicket ID & Issues

Client

MENTRADE MARINE ENGINEERING PTE LTD Contract: 12-60967

Support Hours: Used 7.30 of 20.00 Hours

3.0023/05/12 0500-3780 - Completed - AutoCAD NLMissues. - Additional shared folders required.

- Troubleshoot and resolved AutoCAD NLM issues.- Created additional shared folders in server;Refer to invoice 12-60536 and credit noteCN12-10019.

1.9006/09/12 0500-3785 - Completed - Users unable toaccess shared drives.

- Re-mapped shared drives on systems.Z:\\mt-svr\shared\engineeringy:\\mt-svr\shared\admin- Reconfigured privileges and access rights forengineering department.

1.9010/09/12 0500-3789 - Completed - All Systemscouldn't access Internet. Error "Web PageBlocked. Web Filter service error: Invalidlicense:

- Done thorough check.- LAN had no issue. Connected netbookdirectly to SingTel router, Internet was OK.- Suspected, found, and resolved Fortigate firewallsoftware issue.

0.5018/09/12 0500-3806 - Completed - Drive: E ofMT-Svr was full. - BE 2010 neededreconfiguration.

- Transferred old backupfiles to NAS.(Remote-Faizal)- Drive: E is 430GB now.- Reconfigured BE 2010. Set up 3 jobs toNAS.

Sub-Total for 12-60967 7.30

Total for 7.30

Note: Please examine this statement carefully and inform your account manager of any discrepancies within 15 days of thepublished date. If no issues are raised during this period, this statement shall be deemed correct.

MENTRADE MARINE ENGINEERING PTE LTD