1. Delegate minor admin tasksto other personnel so that the system administrator does not become the bottleneck. Avoid night time escalations by empowering outsourced service desk staff to perform tasks that would ordinarily be completed during business hours.

2. Reduce risk and maintain securityThe new built-in tiered administration allows you to restrict access to core tasks based on service desk best practices. Without having to tweak individual settings or have staff part of NRTADMIN, you can now rest assured that your content is handled efficiently and securely.

5 Ways iManage Work 10 Increases Admin Productivity

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3. Reduce infrastructure complexity and increase accessibilityRemember when you had to use Monitor to unlock documents, WorkSite Web to build templates and DbAdmin to manage metadata? All this functionality is now unified through a single, responsive web application that can be accessed anywhere, anytime from mobile, tablet or computer devices.

5. Reduce turnaround time and costs associated with accidents With journaling and trash bin recovery you can quickly remediate accidental data loss. Content is fully recoverable with minimal disruption to the IT staff, and the customer’s productivity is undisturbed.

4. Ramp up service desk staff quickly Workflows have been simplified to allow for less technical staff to address users’ needs. Your service desk staff does not need to know the intricacies of the iManage security model to identify a user’s level of access to content. The days of struggling to figure out a user’s group membership are gone. Reports give you access to data for which you would otherwise need a SQL expert.

Respond to end-user requests from anywhere The new iManage Control Center is built with a responsive user interface allowing administrators and help desk users alike to walk the floor while helping end users using their phone or tablet. It also enabled authorized personnel to connect and respond to user requests when they are out of the office.

And one bonus way that iManage Work 10 Increases Admin Productivity

About iManage™

iManage is the leading provider of work product management solutions for legal, accounting and financial services firms and the corporate departments they serve worldwide. Every day, iManage helps professionals streamline the creation, sharing, governance and security of their work product. Over 3,000 organizations around the world—including more than 2,000 law firms—rely on iManage to help them deliver great client work. Headquartered in Chicago, IL, iManage is a management-owned company. For more information, please visit https://imanage.com.

© Copyright 2017 iManage. iManage is a trademark of iManage LLC. 2017-02-08