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Enabling Business Process Management
SOLUTIONS FOR BUSINESS PROCESS & ENTERPRISE CONTENT MANAGEMENT
FLOWOMNITM
Business Process Modeler
OmniFlow Engine
Process Manager
Business Activity Monitoring Dashboard
Form Builder
The web based Process Modeler is a user-friendly drag & drop modeling tool that lets
different users (Business Owner, Business Analyst, Process Architect, IT User) to
work collaboratively on designing the Business Process. Different process view
modes like Project view and Treeview mode enable administrative users view a
process with milestones for collaborative process design management. Designers can
leave a comment with their designing which can be visible to other process designers
or can chat with other designers while creating the process model. The Modeler
provides different types of steps (Human, System Decisions etc.) to compose a
business process. It complies with BPMN, BPEL, XPDL, WfXML standards.
The OmniFlow Engine is the heart of the solution. It controls workflow processes and
maintains the integrity of process definitions. It provides standard workflow
operations such as initiation of work, processing rules, sequential, parallel and ad-hoc
routing of work, etc. The Workflow Server carries out certain periodic housekeeping
functions to maintain the integrity of the workflow processes, check for expiry of
documents and determine if any process is stalled. The Workflow Server is designed
to cater to high-volume transaction processing environments, by providing Load
Balancing to prevent bottlenecks. The OmniFlow Engine can be deployed on any
standard Application Server like BEA WebLogic™, IBM WebSphere™, JBoss, and
Oracle 10g.
OmniFlow provides a user-friendly interface for Process Managers to administer and
monitor their business processes. It provides various tools for controlling and refining
business processes. It is further empowered by reports to find out performance of
process as well as users.
Business Activity Monitoring dashboard provides complete information about the
execution status and progress of the process in various levels of detail, including
statistical tables and graphical charts. The administrator can then take actions
accordingly to modify certain attributes of the process to improve performance. Thus
it provides a way to monitor and evaluate key performance indicators, the
prerequisites needed to implement continuous improvement in business processes.
Form Builder Electronic Forms provides the interface to quickly deploy user friendly
forms for entering data into the system. The electronic form retains the exact look
and feel of the paper form and contracts. Form Builder provides a methodology for
enabling dual data entry, associating zones and auto scrolling of forms for faster data
entry and validating fields through scripts. Different type of controls enable rollout of
form very easily and quickly.
Key Components of FLOWOMNI
Process Modeler Business Activity Monitoring Dashboard
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Process AutomationBusiness Process in an organization can be automated using OmniFlow. The OmniFlow Rules
and Roles based engine maps exactly onto the process, its participants, business rules and
exceptions. This along with a strong Monitoring & Control mechanism enables quick turn around
time, transparency and higher productivity. The challenges faced by organization's yet to begin
their BPM journey are that, people have silo view of the process, work is error prone due to lot of
manual handoffs, exceptions take lot of time to get resolved and decision making is affected due
to lack of real time data. The first step is to automate the core business processes. Automation
brings in process visibility across stake holders and makes the process explicit. Real time
dashboards give visibility into process performance and make decision making faster and
effective. OmniFlow has been successfully used for automating processes in:
Process Simulator
Omniflow Process Simulator enables
businesses to simulate processes prior to their
deployment using historical data or
performing “what-if” analysis around specific
business scenarios to develop the most
effective business processes. By determining
the effectiveness of those processes upfront,
organizations ensure deployment of the best
and most optimal process to deliver maximum
value and mitigate risks associated with
deploying “untested” processes.
BRMS
Newgen's OmniRules, is a completely scalable web based Business Rules Management System that helps organizations achieve new levels of agility and
integrity in managing their business operations. It allows business users to easily define, control, change and deploy business policies. OmniRules
empowers the business user to take charge of the business completely without any
dependency on technical assistance.
Features & Functionalities:
• Define Business Rules in a simple language For e.g. English
• Maintain multiple versions of business rule sets
• On the fly change management in Business rules
• On the fly change management in Business rules
• Expose the deployed rule-sets as Web-Services without any coding
• Define Applicability, Priority and Expiry of the rules.
• Secured Web based interface.
• Standard JSR 94 API toolkit for easy integrations
Optimization
Continuous Process Improvement
Business Transformation
Once successfully automated the next logical stage is process optimization. The process and its
performance is now visible to all stakeholders and with their collaborative effort. Bottlenecks
can be identified and resolved. User workload can be monitored and planned for better
utilization. For e.g. we may find that a particular type of exception is happening too often and
delaying the cycle time. Such exception cases can be routed to a specialist. Similarly we may find
substantial differences in productivity of people. Causes could be identified and proper training
provided to handle it.
This results in huge business benefits to the organization such as reduction in cycle times,
productivity improvement, improved SLA adherence and meeting compliance norms.
The organization may then choose to use BPM as a platform for continuous process
improvement encompassing an ever increasing set of organizational processes across various
line of businesses. Here the ability to standardize processes across regions, roll out new
processes quickly and change existing processes frequently in tune with market requirements is
crucial. This is done in a collaborative manner by Business and IT. To drive a continuous process
improvement program its is important to setup a COE with executive support.
Once the processes are standardized and the organizations has identified its future goals and
vision, they can look at transformational changes by deciding to focus more on key business
processes and outsource the non critical parts to SSC's or BPOs while maintaining entire control
over it.
Enterprise Applications of OmniFlow
Industry Solutions
Banking and Financial Services
Account Opening, Account Maintenance, Customer Query Resolution.......
Retail Banking
Wholesale Banking Inward Outward Clearing, Signature Management System, Cheque Clearing, PDC, Remittance, Trade Finance, Corporate Credit, Accounts Payable, LC Issuance & Amendment, Commercial Loans.......
Customer Finance Loan Origination, Loan Servicing.......
Insurance Claims, New Business, Policy Servicing, Customer Query Resolution and Electronic Statements.......
Health Care Member Enrollment, Complaints and Grievance Handling, Contract Management Provider Credentialing.......
Government e-Gov Office , Office Automation, Complaints and Grievance Management, Citizen Centric Processes.......
Better Turn Around Time
Reduced Costs
Higher Productivity
StatutoryComplianceDerisked
Process
Process Transparency
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ProcessAutomation
Optimization
Continuous ProcessImprovement
BusinessTransformation
Business Process Management for Enterprise AgilityA 'Business Process' is a complete and coordinated thread of all serial and parallel
activities needed to deliver a specific business result. Business Process Management
seamlessly integrates these series of
activities based on Business Rules. It also
links activities to people or technologies
performing predefined roles. A
'Managed' Business Process allows the
corporation to adapt and respond to
changing markets and environment
demands quickly. Additionally process
management solutions integrate metrics
at all levels, allowing end users to
m o n i t o r p r o c e s s e s a n d b u i l d
management consoles that enable
process improvement.
OmniFlow is designed to
ease the creation,
deployment,
modification and
management of Business
Processes with no
programming effort and
differentiates with other
Business Process
Management products in
its ability to deploy
rapidly to automate a
complete process.
OmniFlow is a complete
software solution to
design, deploy, manage,
optimize and improve
business processes. It
involves minimal
programming effort, and
is easily deployable
thereby enabling
enterprises to streamline
their business processes
for greater efficiencies. It
facilitates the complete
digitization and
automation of your
business processes,
encompassing the
various phases of design,
documentation,
execution, monitoring,
control and even
extension of your
business processes,
thereby providing a
platform for continuous
improvement.
ProcessWhat
WhoWith
Business Applications
People
Newgen's BPM suite promises business results in one business quarter with assurance of :
OmniFlow - Benefits
Customer Delight
• Customer On-boarding - • Customer Service Delivery -
Reduced Cycle time 100% visibility
Agility & Market Responsiveness
• Faster Change Management - • Time for new process rollout -
Reduce from weeks to daysReduce from months to weeks
Compliance & Quality
• SLA Adherence - • Auditability & Adherence to Regulation -
Increase to 99%Increase to 100%
Scaling Capacity
• Increased Productivity • Doing Right First Time• Reduced Process TAT (Cycle Time)• Standardization of processes
Manage Cost
• FTE Reduction • Reduced Document Handling Cost• Leveraging past IT investments
OmniFlow Server is a multi-tier, platform
independent solution built using robust
server-side Java and J2EE technologies. It
works on Windows, Linux, Solaris and
Unix
Operating Systems:Windows, Linux, Unix, Solaris
Multilingual SupportOmniflow is unicode based and can be
localized to work with any national and regional
language
Scalable Server The system can be deployed on multiple
servers for fault tolerance and load balancing.
These Servers are responsible for Transaction
Management, Connection Pooling and Session Management.
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Client Layer
Storage Management Server
Data Layer
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JDBC
MS
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PresentationLayer
Application Server
OmniFlow Engine
OmniDocs Engine
JNDI
JNDI
XML
XML
TCP/IP
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OmniFlow ProcessData Presentation
Modules
OmniFlowDocument
PresentationModules
Storage Device
Architecture
Seamless Integration Capability OmniFlow supports seamless integration with external business aplications via XML-based APIs, Java Messaging Server (JMS) and Web-Services. It also supports Business Integration platforms like Biztalk, MQ Series. OmniFlow also facilitates integration with external systems through the wide range of integration capabilities supported through Forms and Automated Tool Agents, Terminal Emulator and Screen Scrapper etc.
www.newgensoft.comhttp://blog.newgensoft.com
© Copyright 2010-2011 Newgen Software Technologies Limited. All rights reserved.
Newgen Software Technologies Ltd.
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Newgen Software Technologies Limited is the market leader in
Business Process Management (BPM) and Enterprise Content
management (ECM), with a global footprint of 850 installations in
over 40 countries with large, mission-critical solutions deployed
at the world's leading Banks, Insurance firms, BPO's, Healthcare
Organizations, Government, Telecom Companies & Shared
Service Centers.
Newgen Software has been positioned in the Magic Quadrant for
Business Process Management (BPM) and Enterprise Content
Management (ECM). The company has been recognized by
distinguished analyst firms like Frost and Sullivan as A 'Hot
Company to Watch for' in their global ECM Market report, 2009
and by IDC in its exclusive report “Newgen Software: Global
Leader in Business Process Management and Document
Management Solutions”. Newgen is a winner of prestigious
awards, such as the CNBC-TV18, “Emerging India Award 2008”.
With HSBC and SAP investment, Newgen is one of the rare
product companies to have backing of both leading financial and
technology companies of the world. Newgen's Quality Systems
are certified against ISO 9001:2008 and Information Security
Standard, ISO 27001:2005. Newgen has been assessed at CMMi
Level3.
Client
Pentium-IV, 512 MB RAM, 20GB HDD
OS: Windows XP/Windows 7
Other Software: MS Office 2000, IE 6.0/7.0, Firefox3.5
Hardware
Software
Minimum System Requirements
Hardware
Software
Server
Server Grade Machine, Dual Processor, 2 GB RAM, 80 GB HDD
OS: Windows 2003/2008 Enterprise Server/Solaris /Redhat Linux/
SuSe Linux / HP-UX V3 / IBM AIX 5.3
Database: Oracle 10g, MSSQL 2005/MSSQL 2008
Application Server / Web Server: JBOSS, Weblogic, Oracle 10G
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