solving the world's toughest intranet challenges (sharepoint saturday toronto)
TRANSCRIPT
Solving the world's toughest intranet problems
Innovation at work:
Sept 19th , 2015SharePoint Saturday
Hello.
Lead Consultant
melanie gabannaAccount Manager
chris radcliffe
Today’s topics
IntroductionsA little bit about us
About Goldcorp and ConveyorBackground
Challenges
Questions
Top 5 intranet challenges and how we tackled them
Time for some Q&A!
About Habanero
VANCOUVER CALGARY TORONTO
thrivepeople and organizations
we are
passionatea b o u t h e l p i n g
has an important roletechnology
in building thriving workplaces
We believe that…
About you?
Who is in the audience today?
How many people are planning to rebuild?
Top 5 intranet challenges
History of Conveyor
History
Future releasesProject approvedFirst iteration Upgrade to 2010 Launch
July 2014 November 9 2015 20162007 2012
Conveyor• Launched circa 2007
• Inspired originally from ECM strategy and evolved from the needs to communicate and collaborate with reports across mines
• Major decision to create an ecosystem of portals, one for each mine
conveyor grew collaboration +
workflow
`
History
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
Over time, things changed…
we began to re-think the
centralizedvs
de-centralizedmodel
`
Future releasesStart of redesignFirst iteration First upgrade Launch
July 2014 November 9 2015 20162007 2012
History
Drivers
Easier to… Communications
Digital workplaceMobility
Top 5 intranet challenges
merging 13 intranetsRedesigning the information architecture
1
A new global navigation
Global vs. local
Site directory, default location
News page
News page
Key insights• Don’t be afraid to drastically
rethink the Information Architecture
• Build usability testing in
• Simplify categories
• Focus on core user tasks
• Get ready to measure goals to match expectations of use
designing for the new digital workplace
Rethinking the model of an intranet
2
Hubs
Integration by illusion
My Goldcorp
My favourite… area
Localized internal job postings
My Goldcorp
My favourite… area
Localized internal job postings
Key insights• Be aware of the broader
landscape of tools!
• Consider light integration to make the overall app experience harmonized
• Teach people about what tool, when… What goes where…
engaging the field workersGoing mobile
3
Responsive UX
Browser view: Mobile view:
Responsive UX
Browser view: Mobile view:
going mobile raisesnew challenges
`
Key insights• Going mobile?
• Design and technology are the easy parts!
• Licensing, user management, change management all require BIG effort, coordination and planning!
• Start with the foundation and grow it out over time
fixing permissionsBalancing control and autonomy
4
Distributed permission management model created
challenges
Resulted in• Owners being confused!
• People didn’t know how permissions were setup and who had access to what
• Training couldn’t keep up
• Lack of consistent practices
• People erred on the side of locking content down
We are simplifying the model to increase accuracy and
consistency
Show the permission reporting tool
Key insights• SharePoint permissions are
not easy to understand!
• 100% open and flexible can lead to chaos
• Find the right balance for your culture and the sensitivity of your content
managing radical changeManaging the balance of too much vs. not enough
5
Key insights• Consider more self-service
approaches to keep costs down
• Training before launch vs. training after launch
• Videos are great, but need to be short and relevant
• Consider automated guided tours
Summary
Quick recap
1. Information architecture
2. Designing for the digital workplace
3. Going mobile (aka engaging the field)
4. Fixing permissions
5. Managing change
“While the digital workplace is rapidly evolving and expanding, SharePoint still has a very important role to play!
That being said, we must be aware of the broader landscape to stay relevant, not just what’s happening within the walls of an intranet.
Questions
melanie [email protected]@chrisradcliffe
chris radcliffe
@HabaneroConsult
www.habaneroconsulting.com
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Check-out our insights!
www.habaneroconsulting.com
GO
LD
RA
FF
LE
SIL
VE
R
PLATINUM
Thank you!Toronto Enterprise Collaboration User GroupChange Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc
http://www.meetup.com/TSPBUG/Toronto SharePoint Business Users Grouphttp://www.meetup.com/TorontoSPUG/
Saturday July 9, 2016
See you next year!
