south moon under routing guidedemandware.edgesuite.net/.../smuroutingguideversion1757.pdf ·...

26
South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version 17.57 09/16/2016) Salisbury, Maryland September 2016

Upload: others

Post on 03-Jun-2020

26 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

(Version 17.57 – 09/16/2016)

Salisbury, Maryland

September 2016

Page 2: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

1 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

TABLE OF CONTENTS

Introduction and General Information ......................................................................... 2

Company Contacts ........................................................................................................ 2

Acknowledgement and Agreement .............................................................................. 3

Administration Fees ............................................................................................................. 5

Purchase Order Information ......................................................................................... 5

Purchase Order Guidelines .................................................................................................. 5

Packing Requirements .................................................................................................. 8

Invoice/Packing Slip Requirements ........................................................................... 10

Shipping Requirements .............................................................................................. 11

Carrier and Shipping Information ........................................................................................ 11

Merchandise Return Policy ........................................................................................ 13

Non-Compliance Guidelines ............................................................................................... 13

South Moon Under’s Chargeback Schedule ....................................................................... 14

Tagging/Ticketing Guidelines .................................................................................... 15

Label Information – Adam Sidell/Technical Design............................................................. 15

Pre-ticket Information – Ticket Processor ........................................................................... 15

Sample Ticketing ............................................................................................................... 19

Page 3: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

2 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Introduction and General Information

South Moon Under has chosen you as a vendor to uphold our customer’s expectation in providing

exceptional and high quality product. South Moon Under can only achieve this goal with the cooperation

and support of our vendors. Vendors must completely understand this requirement when they accept

merchandise orders.

This manual is South Moon Under’s instrument to ensure merchandise is moved in a quick, reliable, and

cost-effective manner from our vendors to our sales floor. Carefully following the guidelines in this

document will expedite processing, avoid chargebacks, and help prevent delay of payment or return of

goods to the vendor.

Below, you will find a list of company contacts and phone numbers should you have additional questions

or inquiries not detailed in this Routing Guide. Please be sure that this Vendor Compliance, Routing and

Ticketing Guide is forwarded to the person in your organization who is responsible for preparing, packing,

and shipping orders. Any questions concerning information contained in this guide must be addressed

prior to shipment of goods. We value our vendor relationships and look forward to a professional

partnership and continued mutual success.

Company Contacts

Company Contacts/Information Phone & Extensions Email

Main Office/Phone # 410-641-1644

Finance 122/126 [email protected]

Merchandise Control 110 [email protected]

Return to Vendor 146 [email protected]

Distribution Center/Shipping 140/144/145 [email protected]

Tickets/SMU supplies (fasteners, super circles, earring card, etc.) 140/144/145 [email protected]

Private Label 177 [email protected]

Quality and Safety: Vendors must make every possible effort to ensure the quality of all merchandise

produced for South Moon Under. Products are to meet the Merchant’s specifications and match approved

samples. Merchandise must comply with applicable federal and state regulations for health and safety.

Packaging, Marking, and Labeling: All products must meet South Moon Under’s minimum specifications

as outlined in this Routing Guide to ensure smooth and efficient processing at the Distribution Center.

Page 4: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

3 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Social Compliance: Manufacturers must meet generally accepted United States social compliance

standards and all social compliance standards legally required at the locales of manufacture.

Delivery and Freight Routing: Manufacturers must meet delivery dates specified upon the approved

purchase order and select freight delivery as outlined in this Routing Guide. Early and Late deliveries that

have not been approved by a Merchant will result in a penalty.

Acknowledgement and Agreement

Please read South Moon Under’s Vendor Compliance, Routing and Ticketing Guide thoroughly and sign

and return the Acknowledgement form on the following page. This certifies that you have read and agree

to all terms outlined in this Vendor Compliance, Routing and Ticketing Guide.

Page 5: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

4 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Acknowledgement and Agreement

(This form should be signed by an officer or persons in the company with merchandise and shipping authority.)

Company & Parent Company Name – (please print):

___________________________________________________________________________________ Corporate Address:

___________________________________________________________________________________

City: ________________________________________ State: ________ Zip: ____________________

Office Phone: _______________________ Email: ________________________________________

_________________________________________ Authorized person’s name/Title (please print)

_________________________________________ Authorized person’s signature

____________________________ Date

------------------------------------------------------------------------------------------------------------------------------------------

Address to which South Moon Under should ship Tickets and Supplies:

Company: ___________________________________________________________________________

Attn: ________________________________________

Address: ____________________________________________________________________________

Phone Number: _______________________________

Email Address: _______________________________________________________________________

Please fill out and sign this agreement and email/scan the signed document to

[email protected]

Page 6: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

5 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Administration Fees

Any deviation from the routing instruction listed in this document will incur an administrative fee in addition

to the processing fees incurred for each violation.

All administrative and processing fees (otherwise known as chargebacks) contained in this document will

be deducted from payment for the merchandise via an invoice deduction. In the case of refusals, South

Moon Under may refuse charges with UPS Billing and they will be applied to the shipper’s UPS invoice or

be deducted from the next/future invoice.

Purchase Order Information

Purchase Order Guidelines

The timely and accurate execution of the South Moon Under purchase order is essential in achieving our

goal of outstanding customer service and in ensuring the product is in our stores on a timely basis.

To achieve this goal:

South Moon Under has the responsibility to:

Maintain the correct vendor and product information (example: pricing terms, lead time, etc.).

Pay for merchandise based on agreed terms.

Properly document and communicate vendor chargebacks and other compliance issues.

Vendors have the responsibility to:

Ship product in strict accordance with the schedule set forth in the purchase order.

Confirm the purchase order information with the merchant(s) within 3 business days of receiving

the order.

Notify merchant(s) of any discrepancies within 3 business days of confirming order.

Vendors must notify merchants of any potential delays in shipments.

Vendor will be responsible for any costs incurred as a result of an incorrect product shipment.

Remove all vendor tags (with the exception of swim and non-boxed footwear).

All vendor MSRP (Manufacturer’s Suggested Retail Price) tags are to be removed.

We highly value our vendor relationships. We strongly encourage proactive communication with our

merchants and staff of any potential issues regarding shipping compliance and routing guidelines

addressed in this manual, prior to the shipping of any order. We recognize everyone has to be able to

operate in the most cost-effective environment to remain successful.

Strict adherence to shipping directions and dates:

The purchase order will designate the ‘ship to’ location, along with a Start Ship Date and an In-DC

(Distribution Center) Cancel Date (meaning: last day merchandise will be received in house), as well as

our shipping terms.

Page 7: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

6 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Unapproved Early and Late shipments may be refused. And, in the case of refusals, South Moon

Under may refuse charges with UPS Billing and they will be applied to the shipper’s UPS invoice

or be deducted from the next/future invoice.

South Moon Under is not responsible for any redelivery charges associated with refused

shipments.

If merchant approves to keep an early or late shipment, the vendor will be charged an

administrative fee and a percentage will be deducted from the cost of goods.

Shipper terms are F.O.B. Destination.

Each Order will have three purchase orders:

Bulk Order – Ticketed and floor ready

Ecommerce Order – Ticketed and individually poly bagged

Permanent Samples – Ticketed and individually poly bagged. All permanent samples are due

to be received according to strict adherence of the In DC Cancel Date stated on the

purchase order and will be in advance of the bulk and ecommerce orders.

Purchase order policies:

Contact Merchant with any purchase order questions.

Purchase orders will have a +/- 5% tolerance in total quantity.

Remove all vendor tags (with the exception of swim and non-boxed footwear).

All vendor MSRP (Manufacturer’s Suggested Retail Price) tags are to be removed.

Private Labels/care instructions, etc.:

Interior Private Label tags – contact Adam Sidell in our Product Development Department.

Directions on care tag labels, size, fabric, font, language – contact Adam Sidell in our Product

Development Department.

Fabric Samples – ship to Adam Sidell in our Product Development Department.

Adam Sidell email: [email protected] 410-641-1644 ext. 177

Ship to address:

Bulk orders — South Moon Under – 511B Naylor Mill Road, Salisbury, MD 21801

Ecommerce Orders — South Moon Under – 511C Naylor Mill Road, Salisbury, MD 21801

Permanent Samples – South Moon Under – Attn: Adam Sidell – 183 Harry S. Truman Parkway,

Suite 108, Annapolis, MD 21401

Invoices – South Moon Under, 183 Harry S. Truman Parkway, Suite 108, Annapolis, MD 21401

All C.O.D. shipments will be refused upon delivery.

Page 8: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

7 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Example of South Moon Under Purchase Order:

Page 9: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

8 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Packing Requirements

The accurate and proper packing of merchandise is critical to the efficient processing of merchandise in

South Moon Under’s Distribution Center. Carefully follow the guidelines outlined in this section to expedite

processing and help prevent delay of payment, chargebacks, or return of goods to the vendor. South

Moon Under will not allow any unauthorized freight, insurance, handling, packing, or any other

miscellaneous charges on merchandise invoices.

1. Garment Packing/Product Marking (any article of clothing)

All apparel must contain a label that includes:

Fabric content

Country of origin

Size

Washing/Care instructions

Note: If you have any questions concerning placement of labels/care tags – contact Adam Sidell:

[email protected]

2. Carton packing instructions:

Pack only one purchase order in a carton. Do not mix purchase orders.

Bulk shipments:

Garments must be shipped in individual clear poly bags with sizes marked clearly on the

outside of the poly bag. Ship merchandise individually by size, color, and style (eaches).

Desirable quantities in each carton not to exceed 50 lbs.

South Moon Under tickets must be visible so size can be viewed through the individual

clear poly bags.

Ecommerce Shipments

Garments must be shipped in individual clear poly bags with sizes marked clearly on the

outside of the poly bag. Ship merchandise individually by size, color, and style (eaches).

South Moon Under tickets must be visible so size can be viewed through the individual

clear poly bags.

Permanent Samples shipments:

Garments must be shipped in individual clear poly bags with sizes marked clearly on the

outside of the poly bag. Ship merchandise individually by size, color, and style (eaches).

South Moon Under tickets must be visible so size can be viewed through the individual

clear poly bags.

Merchandise is to be packed by style:

a. Exceptions:

Footwear

Jewelry

Habitat/Home Goods

Page 10: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

9 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Follow Merchant instructions on the purchase order. (If you have any questions concerning instructions

on the purchase order, please contact Pam Lieb: [email protected])

If you are mixing multiple styles in one carton (excluding exceptions above), they are to be

separated by paper or bagged by style.

All cartons must be properly labeled with the purchase order number and carton count.

Merchandise is to be packed so that goods are received in sellable condition.

Weight limit per carton – 50 lbs. or less (excluding footwear).

Insert a corrugated pad between the items and the top of the carton to protect against cutting

(excluding Footwear and Habitat).

No pins attached to garments

No cardboard collar form/shaper

No hangers

Tape/Seal all cartons. No staples are allowed on cartons. The Maximum weight is 50 lbs. per carton. Use

sturdy boxes. Fill cartons so that they do not collapse. If necessary, use filler (paper or bubble) so boxes

do not collapse. All Shipments must include a packing slip.

1. Carton/Ship Label Information:

a) All cartons received by South Moon Under must include the following information:

o Vendor Name

o Parent Company Name

o Packing Slip on outside of lead box

o Purchase Order Number noted on outside of box (via shipping label or handwritten)

o Shipping label with tracking information and carton weight

o # of cartons with shipment (i.e., 1 of 4, 2 of 4, etc.)

b) Example of what the packing slip should include:

Page 11: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

10 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Invoice/Packing Slip Requirements

A. The following guidelines must be followed when preparing invoice/packing slip(s):

1. Each individual purchase order number must be invoiced separately and addressed to:

South Moon Under – Accounts Payable

183 Harry S. Truman Parkway, Suite 108

Annapolis, MD 21401

2. The Vendor is required to include a packing slip with each merchandise shipment received by

the South Moon Under Distribution Center.

3. A packing slip must be placed on the outside of the lead carton for each purchase order

shipped.

4. Ship to the address specified on South Moon Under’s purchase order.

B. The invoice/packing slip must include the following:

1. Vendor name and address

2. Carton # of total (i.e., 1 of 4, 2 of 4, etc.)

3. South Moon Under purchase order number

4. Total units sorted by style, color, size

5. Individual unit cost per style

6. Terms (Invoice only)

7. Total cost extension for each style (Invoice only)

8. Total dollar amount due (Invoice only)

9. Payment due date (Invoice only)

10. South Moon Under Department and Class number on invoice

C. Invoices must be mailed or emailed to:

South Moon Under – Accounts Payable

183 Harry S. Truman Parkway, Suite 108

Annapolis, MD 21401

Email address: [email protected].

All C.O.D. shipments will be refused upon delivery.

Page 12: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

11 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Shipping Requirements

The guidelines for the delivery of merchandise to our Distribution Center are designed to facilitate the

quick and efficient receipt of merchandise while ensuring good dock management and reduced unloading

and processing time.

The below requirements MUST BE MET prior to delivery of merchandise unless otherwise approved by

the Director of Distribution Center. It is the vendor’s responsibility to ensure ALL these requirements have

been fulfilled in order to ensure smooth delivery and avoid chargeback fees.

Ship:

Bulk orders – South Moon Under – 511B Naylor Mill Road, Salisbury, MD 21801

Ecommerce Orders – South Moon Under – 511C Naylor Mill Road, Salisbury, MD 21801

Permanent Samples – South Moon Under – Attn: Adam Sidell – 183 Harry S. Truman Parkway,

Suite 108, Annapolis, MD 21401

Invoices – South Moon Under – Accounts Payable – 183 Harry S. Truman Parkway, Suite 108,

Annapolis, MD 21401

Only purchased samples that have a purchase order attached to them are eligible to use our UPS

account number when shipping product.

Any vendor samples that are not attached to a purchase order are not permitted to utilize our UPS

account number. Unauthorized use of South Moon Under’s UPS account number will result in a

penalty that is stated in the Vendor Compliance, Routing and Ticketing Guide.

The outside of all cartons received by South Moon Under must include the following information:

o Vendor Name

o Purchase Order Number

o Shipping label with tracking number

o Carton # of total (i.e., 1 of 4, 2 of 4, etc.)

o Carton weight

Carrier and Shipping Information

All Shipments: F.O.B. Destination, Bill Receiver meaning:

The Seller owns goods while in transit to South Moon Under.

The Seller is responsible for filing the claims for loss or damage of goods.

South Moon Under pays freight rate and takes responsibility for the goods when

it hits our dock.

Page 13: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

12 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Carrier and Shipping Information (continued)

UPS Ground – Bill Receiver:

39 cartons or less ship UPS Ground Collect. Bill the Receiver.

Please contact warehouse managers for UPS Collect number –

[email protected]

Weight limit per carton – 50 lbs. or less

No Third-Party Billing

No declared value on inbound shipments

Approval for Air Shipments must be pre-approved prior to shipment via the Distribution Center

Management Team (who will confirm with the Merchant).

UPS Freight – Bill Receiver:

Greater than 600 lbs. and/or 40 cartons ship via UPS Freight Collect.

Lift Gate required on all freight deliveries

Habitat orders (candles/glassware) over 20 cartons ship via UPS Freight.

No Declared Value on inbound freight shipments

Freight Exceptions – Vendors shipping from zip code: 91798 – ship cartons via UPS

Ground – Bill Receiver.

International Origin Shipment:

All freight must be prepaid by the shipper, including duties and taxes, unless otherwise instructed

by the Merchant.

Improper use of South Moon Under’s UPS Account #: $500.00 per occurrence

Any use of South Moon Under’s UPS account number for shipping to any location other than

South Moon Under and its agents is strictly prohibited. Vendors will be charged back for any

fees due to improper use of our account in addition to the $500 per occurrence fee.

Page 14: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

13 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Merchandise Return Policy

It is South Moon Under’s option to refuse or return merchandise to the vendor if the shipment is received

prior to start ship date, after In-DC cancel date, or indication of Social Compliance violations.

South Moon Under reserves the right to return merchandise under any of the following conditions:

a. Received prior to “start ship date” or after “In-DC cancel date”

b. Shipped in a way not in strict compliance with this purchase order

c. Arrives not as ordered or sampled

d. Shipped with fabric, or manufacturing defect, or fit issue (South Moon Under is not responsible for

warehousing defective merchandise.)

e. Incomplete shipments

f. Substitutions

g. Shipped wrong size scale

h. Overages – will be shipped back to vendor and charged round-trip shipping expense.

i. Social Compliance Violations

The Vendor shall provide South Moon Under with a return authorization number (RA#). If vendor fails or

refuses to provide South Moon Under with such RA# within 14 business days after the date of the receipt

or notification, the vendor agrees to the disposal of merchandise without payment to the vendor.

All receipts of defective items will be returned to the vendor at full cost, including any duty, taxes, and

freight expenses.

Non-Compliance Guidelines

Merchandise must be prepared and shipped in accordance with the instructions in this guide.

Shipments not in conformance with these instructions may be refused and or returned at the

vendor’s cost and be charged a standard administration fee according to the schedule.

A vendor non-compliance document will be generated by the Vendor Compliance Manager at the

Distribution Center. The document will detail the vendor’s non-compliance to this routing guide for

reference.

Fees contained in this document may be deducted from the current invoice or future invoice.

Refusal shipping fees will be deducted from the invoice and/or from the shipper’s UPS account

via refusing charges (will include inbound and return shipping fees).

Statute of Limitations for Contesting Chargebacks and Shortages – 60 Days. Expenses incurred

due to violation of the instructions in this routing guide will be paid by the vendor in the form of

chargebacks summarized in the chart on page 18. All chargebacks will be documented and

communicated to the vendor in detail. Vendors must respond in writing within sixty (60) days of

the chargeback date if there are any questions.

Page 15: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

14 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

South Moon Under will not address questions on chargeback fees that exceed 60 days from the date that

the order was received at the Distribution Center. We will not be held responsible for shortages or

chargeback claims that are over 60 days old.

South Moon Under’s Chargeback Schedule

South Moon Under Chargeback Schedule

Nature of Violation Fee* Per Unit/Purchase Order

Non-Approved Early 1-5 business days of start ship date $50.00 Admin Fee 5% short pay on cost of

invoice

Non-Approved Early up to 6-14 business days of start ship date $50.00 Admin Fee 10% short pay on cost of

invoice

Early shipments received in excess of 15 business days will be

refused. $50.00 fee per carton

Late shipments approved by Merchant $50.00 Admin Fee 20% short pay on cost of

invoice

Non-Approved late shipments will be refused. $50.00 fee per carton

Charge refusals for Domestic and International Shipments $50.00 Admin Fee

Failure to ship earrings on SMU cards or place fasteners as

indicated in our Vendor Compliance, Routing and Ticketing

Guide

$50.00 Admin Fee $0.20 per unit

Packing slip not attached to outside of lead carton $50.00 Admin Fee

No packing slip included with order $50.00 Admin Fee

Shipping via incorrect carrier – unless approved by Distribution

Center Manager/Merchant Buyer or by Director of the

Distribution Center

$50.00 Admin Fee

Declared Value charges $50.00 – plus freight

expense

Shipping to incorrect address $50.00 Admin Fee

Unauthorized use UPS Inbound collect # $500.00 per occurrence

Short/Extra shipments (over the +/- 5% in total quantity of style) $50.00 Admin Fee $0.20 per unit

Not adhering to South Moon Under Vendor ticket guideline $100.00 Admin Fee

Air shipment not approved by Distribution Center

Management/Merchant $100.00 per occurrence

20% short pay on cost of

invoice

Shipping multiple purchase orders in one carton $100.00 Admin Fee

Incorrect size run received $100.00 Admin Fee

Shipping on hangers $50.00 Admin Fee $0.20 per unit

Shipping with vendor tags attached $50.00 Admin Fee $0.20 per unit

Mis-tickets $50.00 Admin Fee $0.20 per unit

Permanent samples received not pre-ticketed $50.00 Admin Fee $0.20 per unit

*All applicable fees will be deducted from current or future invoices.

Note: In the event of “natural disasters,” some of the above chargeback fees will be taken into

consideration and may not apply.

Page 16: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

15 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Tagging/Ticketing Guidelines

Label Information – Adam Sidell/Technical Design

Pre-ticket Information – Ticket Processor

South Moon Under Retail Ticket/Label Placement Instructions

Retail Ticketing – Floor Ready

Product

Category Item Placement Instructions Ticket Format Ticket Application

Accessories

Bags/handbags Loop fastener should be used to secure tickets. Place loop around the handle or clasp on outside of bag.

hang tag

3-inch clear loop fastener; if necessary, use 5-inch clear loop fastener

Belts Loop fastener around the buckle of belt; affix label around fastener.

rattail label 3-inch clear loop fastener

Gloves Gloves should be secured together and hang tag secured with a small bullet/Swiftach

® in vendor

label on inner wrist. hang tag

1-inch Swiftach®

(short Swiftach®)

Hair Accessories

Head bands – loop fastener around band. rattail label 3-inch clear loop fastener

Ponies – place sticky label on bottom of package away from vendor barcode. If not possible, place label vertically on the side of the packaging.

1.5x1.09 square sticky label

Hats

Hats should be ticketed on the label located in the back of the hat. If not able to ticket in that location, then ticket on the inside back so ticket can be tucked in.

hang tag 1-inch Swiftach

®

(short Swiftach®)

Bracelets Place loop fastener through link in chain near the clasp. (If unable to place loop/fastener through a link, place loop/fastener around chain).

rattail label 3-inch clear loop fastener/super circle

Cuffs

Place sticky label on the inside of the cuff if it is wide enough to fit. (If sticky label will not fit on cuff properly, contact merchant for ticketing instructions.)

1.5x1.09 square sticky label

Necklaces Place loop fastener through link in chain near the clasp. (If unable to place loop/fastener through a link, place loop/fastener around chain.)

rattail label 3-inch loop fastener/super circle

Earrings Affix sticky label on center back of earring card underneath the stud/dye cut of earring card.

1.5x1.09 square sticky label

Page 17: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

16 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

South Moon Under Retail Ticket/Label Placement Instructions

Retail Ticketing – Floor Ready

Product

Category Item Placement Instructions Ticket Format Ticket Application

Perfume Place sticky label on the back of perfume packaging. If it does not fit on the back, then place on the bottom of packaging/bottle.

1.5x1.09 square sticky label

Rings Loop fastener around ring, apply rattail label. rattail label 3-inch clear loop fastener/ super circle

Scarves Scarves should be ticketed on the label located on the edge of the scarf.

hang tag 1-inch Swiftach®

Shoes Boxed

Tag the shoe box on the end of the box that is displaying the vendor size, color, style. Place label on the left side edge of the box under the bottom of the lid so all info can be viewed. (Do not place over or near existing barcodes.)

1.5x1.09 square sticky label

Shoes Out of Box, sandals, flip-flops

Join right and left shoe with loop fastener along with vendor hang tag. Connect loop to shoes so they stay as one unit. (Do not place over or near existing barcodes.)

1.5x1.09 square sticky label affix to vendor label

5-inch clear loop fastener/super circle to secure pair together

Socks Place ticket on the upper-left corner of packaging. If vendor sizing is on the left corner, affix sticky label under size.

1.5x1.09 square sticky label

Sunglasses Place label on the right arm prior to bend in ear. rattail label

Sunglass Case/Box

Carded glasses – place label on back lower-right bottom of the card.

1.5x1.09 square sticky label

Tights/Hosiery Place label on the front top-left side of the package.

1.5x1.09 square sticky label

Wallets Place hang tag inside compartment of wallet so it is visible when opened.

hang tag

Watches Loop fastener around buckle/link, then affix rattail label to fastener.

rattail label 3-inch clear loop fastener/super circle

Watch boxes/ packaging –place sticky label on bottom left corner.

Place sticky label on bottom-left side of box/packaging.

1.5X1.09 square sticky label

Page 18: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

17 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

South Moon Under Retail Ticket/Label Placement Instructions

Retail Ticketing – Floor Ready

Product

Category Item Placement Instructions Ticket Format Ticket Application

Apparel

Blazers/Jacket

Attach ticket onto vendor label in back of neck. If no label in back of neck, attach ticket in the seam at the center back of neck. If product may be damaged by ticketing at back of neck in any way, contact the merchant for further instructions.

hang tag 3-inch clear Swiftach

®

Blouses/Tops/ Knits

Attach ticket onto vendor label in back of neck. If no label in back of neck, attach ticket in the seam at the center back of neck. If product may be damaged by ticketing at back of neck in any way, contact the merchant for further instructions. Ticketing in wearer's left armhole is acceptable.

hang tag 3-inch clear Swiftach

®

Denim pants Attach tickets in wearer's top-left seam near waist band.

hang tag 3-inch clear Swiftach

®

Dresses

Attach ticket onto vendor label in back of neck. If no label in back of neck, attach ticket in the seam at the center back of neck. If product may be damaged by ticketing at back of neck in any way, contact the merchant for further instructions.

hang tag 3-inch clear Swiftach

®

Bras, Lingerie, panties, slips

Place ticket in vendor label. If no vendor label, ticketing in wearer’s left armhole is acceptable.

hang tag 3-inch clear Swiftach

®

Boxed Lingerie Place sticky label on the bottom-right side of the packaging. If vendor SKU is on the right side, place label on bottom-left side.

1.5x1.09 square sticky label

Affix on bottom of packaging/box

Outerwear

Attach ticket onto vendor label in back of neck. If no label in back of neck, attach ticket in the seam at back of neck. If product may be damaged by ticketing at back of neck in any way, contact the merchant for further instructions.

hang tag 3-inch clear Swiftach

®

Pants Attach tickets in wearer's top-left seam near waist band.

hang tag 3-inch Swiftach®

Shorts Attach tickets in wearer's top-left seam near waist band.

hang tag 3-inch Swiftach®

Skirts Attach ticket in vendor tag inside skirt. hang tag 3-inch Swiftach®

Page 19: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

18 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

South Moon Under Retail Ticket/Label Placement Instructions

Retail Ticketing – Floor Ready

Product

Category Item Placement Instructions Ticket Format Ticket Application

Sweaters/Knits

Attach ticket onto vendor label in back of neck. If no label in back of neck, attach ticket in the seam at back of neck. If product may be damaged by ticketing at back of neck in any way, contact the merchant for further instructions. Ticketing in wearer's left armhole is acceptable.

hang tag 3-inch Swiftach®

Swim 1piece/2piece

Attach ticket in same spot that vendor tickets are affixed.

hang tag 3-inch Swiftach®

Cover ups (swim)

Attach ticket in same spot that vendor tickets are affixed.

hang tag 3-inch clear Swiftach

®

Habitat

Candles Place sticky label on bottom of packaging. If it does not fit on bottom, then place on the side of the package not covering vendor barcode.

1.5x1.09 square sticky label

Candles boxed Place sticky label on bottom of packaging. If it does not fit on bottom, then place on the side of the package not covering vendor barcode.

1.5x1.09 square sticky label

Frames Place sticky label on the front glass portion of the frame, bottom-right side.

1.5x1.09 square sticky label

Swell bottles Place sticky label vertically on the side of the swell packaging near the seam at the bottom of the packaging, not near vendor barcode.

1.5x1.09 square sticky label

Books, notebooks, journals organizers

Place sticky label on the back of the merchandise, bottom-right side of packaging. If vendor barcode is on the right side, then place on bottom-left side.

1.5x1.09 square sticky label

*Swiftach® is the brand for Avery Dennison

® fastening system.

Remove all vendor tags (with the exception of swim and non-boxed footwear).

All vendor MSRP (Manufacturer’s Suggested Retail Price) tags are to be removed.

Page 20: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

19 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Sample Ticketing

Accessory/Footwear sample ticketing:

Page 21: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

20 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Accessory/Footwear sample ticketing:

Page 22: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

21 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Accessory/Footwear sample ticketing:

Page 23: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

22 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Apparel sample ticketing:

Page 24: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

23 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Apparel sample ticketing:

Page 25: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

24 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Habitat/Home Goods sample ticketing:

Page 26: South Moon Under Routing Guidedemandware.edgesuite.net/.../SMURoutingGuideVersion1757.pdf · 2016-09-16 · South Moon Sales, Inc. Vendor Compliance, Routing and Ticketing Guide (Version

25 | P a g e South Moon Sales, Inc.

Vendor Compliance, Routing and Ticketing Guide

Jewelry sample ticketing: