South West

FUEL POVERTY FORUM Policy Update

Jenny Saunders Chief Executive

NATIONAL ENERGY ACTION

Fuel Poverty Statistics Using the LIHC definition

• 2.28 million fuel poor households in England: 5% decrease from 2011, with the depth of fuel poverty also showing a slight decrease

• DECC projections for 2014 show an upward trend with fuel poverty likely to affect 2.33 million households in England and the average fuel poverty gap also projected to increase from £443 in 2012 to £480 in 2014

• The poorest continue to live in the worst homes with the depth and likelihood of being fuel poor increasing markedly with lower levels of energy efficiency

• 35% of households living in the least efficient

properties in fuel poverty compared to only 2% in

the most efficient properties.

DECC’s 2014 annual statistics on fuel poverty (2012 data) can be found at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/319280/Fuel_Poverty_Report_Final.pdf

Fuel poverty sub-regional statistics can be found at https://www.gov.uk/government/collections/fuel-poverty-sub-regional-statistics

Fuel Poverty Statistics

Scale of Fuel Debt

Q2 2013 (April – June)

1.6 million domestic electricity accounts (5.8 per cent) and 1.5 million domestic gas accounts (6.5 per cent) were in debt.

Average levels of electricity and gas debt outstanding were £316 and £341 respectively, up four per cent and nine per cent from the end of 2012.

Scale of Fuel Debt Ofgem - Domestic suppliers' Social Obligations Report

Total in Debt Q4 - 2012 Q1 - 2013 Q2 - 2013

Electricity 1,358,764 1,477,765

1,555,968

Gas 1,194,853 1,292,776 1,448,577

April - June 2013 Total number of PPM’s installed

To recover debt Requested by customer

Electricity 72,209 57,978 14,231

Gas 75,229 60,839 14,390

Delivered mixed news on domestic energy efficiency Developers who don’t meet the zero carbon threshold would have to contribute to a fund which could be used to support domestic retrofit BUT significant scaling back of the original intention that all new homes built from 2016 onwards would be zero carbon

The Queen’s Speech

Domestic Renewable Heat Incentive (RHI) Goes Live….

….. but leaves fuel poor out in the cold

• Launched 9th April 2014 • Pays participants of the scheme that generate and use

renewable energy to heat their buildings • Open to homeowners, private landlords, social landlords and

self-builders

NEA campaigning to ring-fence part of the domestic RHI budget to provide upfront capital support and assistance with maintenance costs for low income households

NEA’s priority areas for Govt. to address;

• Carbon Emission Reduction Obligation (CERO) target should not be reduced by 33%

• Reduce ‘cherry-picking’ for greatest savings by using deemed scoring (per measure/per property) and introduction of ‘mandated’ referrals with guaranteed assistance for specified householders

• Min. energy efficiency standards - a target of EPC band B by 2030 for all low income homes (supported by interim targets) and specify the level which energy efficiency interventions need to reach within each household.

Proposed Changes to ECO

The Monitor is a report, produced by NEA, which summarises and assesses the activity being undertaken at UK and national level to address fuel poverty. The report particularly focuses on the different approaches the Westminster and the devolved governments are taking to tackle the root cause of this issue: an energy inefficient housing stock.

UK Fuel Poverty Monitor 2013-2014

UK-wide and national-level findings on the scale and causes of fuel poverty

The report finds that there is a lack of coordination across the nations

Scotland and Wales are leading other countries on providing government-funded, area-based and whole-house approaches to energy efficiency

England continues to provide no recurrent funding and lacks a binding duty for local authorities to address environmental and social objectives through housing

Notes the GB wide impact of the proposed changes to ECO

Findings

1. UK Government should massively expand resources for energy efficiency, but especially for low-income households living in the worst properties and most deprived areas

2. UK Government must recognise the impact that energy policy set in Westminster has on the whole of GB and must quantify the impacts on fuel poverty across the respective nations before making significant policy decisions

3. HM Treasury must not directly benefit from any schemes that effectively increase the cost of energy

4. There is a need for greater and more transparent coordination across the Westminster and devolved governments on all consumer energy issues

Recommendations

http://www.nea.org.uk/policy-and-research/publications/2014/monitor-2014

UK Fuel Poverty Monitor 2013-2014

Green Deal Home Improvement Fund In Dec 2013 Government announced a £540million package to make Britain’s homes and public buildings more energy efficient New funding to improve around 15,000 of the least energy efficient rental properties each year, for 3 years 7th May 2014 Secretary of State released further information. NEA welcomes the introduction of any recurrent funding for domestic energy efficiency however, the statement • does not specifically prioritise the needs of low income tenants in the private

rented sector • failed to provide much needed clarity that landlords

will continue to have overall responsibility for ensuring their properties are fit for habitation and not perilous

Green Deal Home Improvement fund

‘GDHIF’ Launched 9th June 2014 Operates in England & Wales A ‘flexible’ and ‘modular’ scheme for homeowners, landlords and tenants Includes measures such as solid wall insulation and new heating systems Up to £7,600 cashback Further info: https://www.gov.uk/government/news/7600-to-make-your-home-more-energy-efficient

NICE Consultation

On 13th June 2014 the National Institute for Health and Care Excellence (NICE) issued a consultation on their draft guidance on how healthcare professionals must take action on cold homes

NICE recommendations include:

• Providing a one-stop local health and housing referral service for people living in cold homes which offers access to grants for housing insulation and heating

• Identifying people at risk of ill health from living in a cold home.

cont…….

NICE Consultation

• Ensuring vulnerable hospital patients are not discharged to a cold home by turning on the heating before they get home or providing advice on how to use the heating system

• Training heating engineers, meter installers and those providing building insulation to help vulnerable people at home with sensitivity

Consultation responses by 25 July 2014.

For further info visit: http://www.nice.org.uk/nicemedia/live/13899/68006/68006.pdf

NEA considers Distribution Network Operators (DNOs) can (and must) play a key role in incentivising permanent electricity demand reductions on their networks Will not only help to avoid unnecessary load related network reinforcement but will also have a direct positive social outcome NEA recommends DNO support for large scale heating system replacements, lighting improvements and insulation programmes NEA underlines that this activity must be central to the new distribution price control (ED1) starting in 2015.

Electricity Demand Reductions

THE FUTURE FOR FUEL POVERTY – helping to shape fuel poverty policy and practice

Forum Workshop

Workshops supported by which were held at NEA Fuel Poverty Forums across England aimed to help DECC better understand the opinions of fuel poverty practitioners with regard to the practical delivery of fuel poverty initiatives

326 Fuel poverty/energy efficiency professionals attended the workshops from a wide range of organisations

Outputs presented in a report to DECC which helped shape the questioning for the fuel poverty strategy consultation (England only) expected around July.

Forum Workshop

Workshop participants were asked to respond to a series of questions in relation to: • Barriers to targeting • Community action • Potential for greater joint delivery of health and fuel

poverty services

Forum Workshop

The most common barrier to targeting was the range of issues surrounding data sharing with DWP, the health sector, other Governmental departments and energy companies.

Many ways in which community action can support the fuel poor. A wide range of activities, most with a very local theme, supported and guided by local authorities but needed increased resources, training, products and services designed with the fuel poor in mind.

Barriers to joint delivery of health & fuel poverty services were led by a lack of cross-sector working at a strategic level followed by a need for rigorous performance indicators at an operational level

DVD produced by NEA funded by npower Health Through Warmth

Interactive multi-language energy advice resource

Selectable commentary in English, Polish, Punjabi, Urdu, Bengali, Gujarati, Welsh, Arabic, French, Cantonese, Kurdish, Romanian and Bulgarian

A copyright free resource - copy the DVD for local use and distribution

NEA has a limited supply of the DVD. To place an order for a FREE copy contact Tracy Norris at NEA on 0191 269 2946 or tracy.norris@nea.org.uk

THE HEAT IS ON

Turning the Tide’ will explore the many issues that impact on fuel poverty alleviation with the wide range of players involved in the design and delivery of policy and practical programmes. To book, visit http://www.nea.org.uk/campaigns-events/annual-conference-2014

Discussion Session

What are your fuel poverty keys asks and concerns in the South West?

SW Fuel Poverty Forum

Bristol

June 2014

Background • Set up by Plymouth City Council and launched June 2013

• Co-operative organisation run by the community for the community

• Board of seven directors – all of which local residents

• Current staffing supported by PCC under SLA

What do we do? • Tariff Switching Service

• Deliver ECO and GDC scheme for Plymouth in partnership with PCC and British Gas

• Community Solar Share Scheme

• Run a Fuel Debt Service

Switching Service • Providing bespoke advice on energy tariffs to credit and

pre payment customers.

• 600 households helped over the last year • Collective switching?

ECO and Green Deal • Promoted energy efficiency to over 2700 Plymouth

households

• Developed a local marketing approach with British Gas – and proved it’s 5 times more effective!

• Used original ECO to get SWI off the ground

• Have a free loft and cavity offer

Community Solar Share Scheme • 1st ever community share offer in Plymouth

• Raised over £600k in 7 weeks

• Investment from as little as £50

• Provides £900k income to PEC over next 20 years to re-invest in achieving our aims and objectives

Fuel Debt Service • Externally funded by BGET

• 2 full time fuel debt advisers

• Provide energy advice

• Apply to clear fuel debt and arrears.

What’s the Relevance to Fuel Poverty?

• No instant solution

• No one size fits all

How do we do that? • Local level engagement

The Future? • Solar opportunities?

• True community energy?

• Apprentice and volunteer programme?

• Can we actually eradicate fuel poverty?

• Fuel Poverty Strategy

Thank you - Any Questions?

Paul Elliott Low Carbon City Officer 01752 307574 Paul.elliott@plymouth.gov.uk

South West

FUEL POVERTY FORUM South West update

Bethany Redley Project Development Co-ordinator

NATIONAL ENERGY ACTION

Project highlights Poole and Bournemouth Health and Wellbeing Board - NEA assisted local authority officers to strengthen links between existing energy efficiency programmes and the health sector with the aim of integrating Affordable Warmth Strategies into Health and Wellbeing Strategy.

• NEA delivered awareness raising session with frontline health professionals

• NEA undertook research with GPs to investigate referrals and funding

• NEA facilitated a workshop with HWB representatives and Affordable Warmth practitioners to update strategies and form practical links

• Briefing paper for HWB to highlight the many links between health priorities and affordable warmth

www.nea.org.uk/see-us-in-actin/current-projects/health -and-wellbeing-boards

Project highlights

Engaging Communities – Bournemouth and Torbay NEA promoted fuel poverty work and increased capacity Highlighted the need for specialist knowledge, refresh local agencies knowledge and provide support and guidance.

Awareness raising training sessions

Energy Champions

Community Engagement workshops

Bill management events

Bournemouth 2 (15 delegates)

15 1 (25 participants)

9 (116 households)

Torbay 2 (35 delegates)

5 1 (10 participants)

4 (220 households)

Up and coming activity… Improving Energy Efficiency in Communities – Plymouth, Exeter and Torbay • Training available for organisations who work with

vulnerable people in fuel poverty or at risk • Practical advice sessions

South West Fuel Poverty Forums 2014 - 15 • 22nd October in Taunton (provisional) • 25th February in Exeter (provisional) www.nea.org.uk/campaigns-events/calendar Online evaluation forms – please complete by 1st July

There will be more projects starting soon… if you would like to work with NEA please get in touch

NEA South West contacts

Danni Crosland – Project Manager (based in London) Danni.Crosland@nea.org.uk 020 725 08304 / 07711 593065 Peter Sumby – Director of Delivery and Development Peter.Sumby@nea.org.uk 07850 753698 Bethany – until Wednesday 2nd July... Bethany.Redley@nea.org.uk 07730 760828 Maternity cover for SW Project Development Co-ordinator….being finalised. Please contact Danni or Peter if you have any enquiries.

Consumer Futures

@Citizens Advice

NEA SW Fuel Poverty Forum

25 June 2014

The Citizens Advice Service

Aims

• To provide the advice people need for the problems they

face

• To improve policies and practices that affect people’s lives

Principles

• Advice is free, independent and impartial to everyone

• Value diversity, promote equality and challenge

discrimination

338 Citizens Advice Bureaux

members in England and Wales

3,300 locations providing free and

independent advice

61 Citizens Advice Bureaux

members in Scotland

250

locations providing free and

independent advice

Citizens Advice structure

Every Citizens Advice Bureau is a registered charity.

Citizens Advice: national body for bureaux in England & Wales

Citizens Advice Scotland: national body for bureaux in Scotland

Both national organisations are charities

April 2012: took on Citizens Advice consumer service

• previously Consumer Direct

• general consumer advice

• specialist advice for energy and postal consumers

April 2014: took on Consumer Futures

• CF statutory duties & powers

• CF policy staff transferred to Citizens Advice

• Extra Help Unit transferred to Citizens Advice Scotland

For trusted

information

any time of day, any

day of the week, visit

Adviceguide.org.uk

the self-help website

from the Citizens

Advice Service.

Am amazing amount

of information on one

website.

A great self-help

service.

Citizens Advice consumer service

The Citizens Advice consumer service provides free,

confidential and impartial advice on consumer issues

2013/14: 71,386 energy calls and 3,090 emails

Top 10 issues:

Visit www.citizensadvice.org.uk/consumer_service

for more information.

• Pricing information

• Back-billing/catch up bill

received

• Company contact details

• Clarity of bill

• Customer not responsible for

bill/debt

• Debt recovery practices

• Connections/alterations of

supply

• Meter accuracy

• How to change supplier

• Meter provision or

exchange

Citizens Advice

consumer service Consumers can contact the

helpline on weekdays from

9am to 5pm by calling:

03454 04 05 06 For the English-language

line.

03454 04 05 05 For the Welsh-language

line.

Textphone:

Dial 18001 followed by the

Citizens Advice consumer

service number

03454 04 05 06

Welsh-language textphone:

Dial 18001 followed by

03454 04 05 06

Citizens Advice Consumer service

New process for company referrals

•Advisers can, under certain circumstances, directly refer

clients to energy companies’ complaint handling teams

•Clients are mid call transferred (MCT) and an email of the

case is sent after the call is transferred

•Companies agree to answer phone within set time

•Mainly covers the “Big 6” suppliers

•Consumers directed straight to specialist teams allowing staff

to start resolving complaints immediately

•Plan to expand this process to smaller suppliers

•If companies are interested in becoming involved email

operations@citizensadvice.org.uk

Citizens Advice Consumer Service Citizens Advice consumer service

Extra Help Unit Remit

Background

• Established 2008: vulnerable domestic & small business energy & post consumers

• Transferred to Citizens Advice on 1st April 2014

• Managed by Citizens Advice Scotland on behalf of Citizens Advice service

Statutory powers (Consumer, Estate Agents & Redress Act 2007):

Section 13: Duty to investigate

– Disconnection/threat of disconnection, refusal to reconnect

– Failure of a prepayment meter, system or payment facility

Section 12: Power to investigate

– Complaints on behalf of vulnerable consumers

Vulnerability

• Medical - chronic illness or reliance on medical equipment

• People who may need support – some people with a mental health or communication

support need, or a learning disability

• Personal reasons – life changing circumstance (divorce, bereavement, etc), drug/

alcohol problems, debt, small business in debt or facing closure, elderly, young

children at property, low income

Anyone unable to cope with the complaint is vulnerable

Extra Help Unit

How we receive our work

• Referrals from Citizens Advice

Consumer Service, Ofgem, EO

Redress Scheme and

parliamentarians

• Referral guidelines in place with

above stakeholders to ensure

smooth transfer

• Referrals protocols:

Urgent calls are Mid Call

Transferred

Non-urgent calls are emailed to

general inbox

Citizens Advice

(CACS) 86%

Direct from

Consumer 5%

Ofgem 4%

Ombudsman 5%

EHU: How work is received

Work we do • Investigate and negotiate with suppliers until case resolved or deadlock

reached

• Ensure appropriate payment methods and payment plans are in place

• Signposting & referrals – trust funds, debt advice, food banks, energy efficiency,

social services

• Policy work – carry out analysis on casework and raise any concerns initially

with suppliers, CF energy policy team and Ofgem

• EHU supplier liaison meetings and individual meetings

• Reflect periodically on how we deal with consumers, how we communicate,

utilise Samaritans training

• Currently being benchmarked against the BSI on inclusive service provision

EHU: overview

Consumer Futures: We’ve been on a journey

Until

September

2008

Until March

2013

From

April

2014

Until

March

2014

What is Consumer Futures’s role?

Our key statutory duties and powers Section 8: Representative function

Section 9: Research function

Section 10: Information function

Section 12: Power to investigate complaints made by designated

vulnerable consumers

Section 13: Duty to investigate complaints relating to disconnection

of gas or electricity

Section 14: Duty to refer matters to the Gas and Electricity Markets

Authority

Section 24: Provision of information (information gathering powers)

Duty to produce the Consumer checklist (Energy Act)

Duty to publish complaints performance (Utilities Act)

• Mutual benefits

– Strengthening the connection with consumers, clients

– Greater cross sector experience

– Data, intelligence, evidence, advocacy

– Empowering and mobilising advice

• How it will work

– Partnership between Citizens Advice and Citizens

Advice Scotland Driven by work plan

– Traceability

CF@Citizens Advice - opportunities

Our priorities for 2014/15

CMA investigation of energy market

Improving consumer protection for those most in need

Empowering advice

Smart meters

Energy efficiency

Community energy and heat

An ambitious fuel poverty strategy

Local delivery of energy efficiency and fuel poverty

programmes

Open and competitive retail energy markets

Three main asks 1. Consumers at heart of CMA review of energy

market: address dissatisfaction & mistrust

2. Support for households to whom the market does

not deliver

3. NGIs and consumer protection

How? • Take part in CMA investigation

• Research and analysis on impact of regulatory

changes, e.g. Retail Market Review

• Monitor emerging market developments and

represent consumers in industry working groups

• Campaign for a better deal for ppm consumers

How low can

you go?

• 54% of UK consumers

distrust energy

companies versus 31%

who say they trust them

(Edelman Trust

Barometer 2014).

• 77% of UK consumers

say they distrust

suppliers to supply

households with a

reliable and fairly priced

energy supply versus

14% who trust them

(YouGov April 2014)

Better protection for those most in need

Concerns • Bigger picture – welfare reform, squeezed

incomes, leaky homes

• Complexity – both for consumers and those

delivering services

• Mind the Gaps – TPI market, non standard

consumers, confusing advice & redress,

regulation not keeping pace with the market

Opportunities • Standards of conduct – identify and encourage

spread of best practice

• New evidence sources – access consumer data

available across Citizens Advice service

• Greater access – use Citizens Advice profile to get

messages out to key stakeholders

Better protection for those most in need

Three main asks 1. Strengthened & streamlined advice and redress framework

2. Regulation fit for purpose in a smarter world

3. Companies improve the service, products and support offered

to consumers in vulnerable positions

How? • Advocacy and market monitoring through participation in working

groups in GB and Europe

• Publish research and position papers to influence Government

and regulators about the need for change

• Regular engagement with suppliers and Ofgem to monitor and

track individual company and sector developments

• Host industry meetings and workshops

Smart homes

Four main asks 1. Limit costs to consumer, but not at expense of

long term benefits

2. Accurate bills

3. Extra Help Scheme for vulnerable consumers

4. Consumers in control of their data

How? • Publish position paper on demand side response

• Advocacy: government & industry forums, NAO

investigation

• Pilot Extra Help Scheme

• Ongoing market monitoring

• Coordinated rollout

could save £3bn

• Else higher costs to:

– non dual fuel

consumers

– multiple dwelling

units

• Risk of missing

opportunity to:

– engage in

energy saving

– offer Extra Help

Energy Efficiency

Three main asks

1. Affordable: clear, long-term, incentives

designed from the consumer up

2. Accessible: advocate tax-funded, local area-

based schemes

3. Safe: single, simple consumer protection

framework covering all government schemes

How? • Provide evidence to inform campaigns

– Energy Bill Revolution

– Housing as Infrastructure priority

– Private Rental Sector regulations

– Energy control

• Research on accessibility of energy efficiency

• Media messaging: efficiency = taking control

Community energy and heat

5000

community

schemes in

place

By 2020 could

supply power

equivalent to

1million homes

42% interested

in participating

if it means

lower bills

Collective

action Heat

Heat

networks

Renewable

heat

Smart Coordinated

rollout

Extra help

scheme

Power

Buying clubs

Efficiency

Renewable

power

Smart

communities

Community energy and heat

Blah blah blah

Blah blah blah

Blah blah blah

Blah blah blah

Thanks to the

scheme I’ve

reduced my

electricity usage

by 29%. I’m

grateful for

SHOCK being the

catalyst, and am

preaching to

family and friends

with all the fervour

of a convert!

Three main asks 1. Affordable: community approaches can save money

and engage more people

2. Accessible: work with communities to develop

propositions that talk residents’ language

3. Safe: consumer protections must join up to support

whole-house and whole community projects

How? • Research, e.g. consumer experience of feed-in tariff

• Information requests: heat network market –

complaints, prices, information provision

• Market monitoring and advocacy: heat, energy

efficiency and renewable working groups

• CABx involvement in community initiatives?

Fuel poverty policy

Four main asks (England): 1. Ambitious fuel poverty strategy and target

• ‘Fuel poverty proof’ homes of low income households

• End cold homes

2. Restore public funding for energy efficiency schemes

3. Whole government, coordinated approach

• health inequalities

• housing affordability

• income maximisation

4. Local delivery of schemes: low income & able to pay

Fuel poverty and minimum standards

Who?

• All low income h/hds, not just fuel poor: 4.7m

• Prevent households falling into fuel poverty

What?

• Improvement grants up to £10,000

• Average grant: £4,071 (EPC C)

Benefits

• End ‘dangerously cold homes’ by 2020

• Affordable bills by 2030

• Improved health and quality of life

Cost

• EPC C target

• £2bn pa, £20bn in total

By 2030

By 2025

By 2020

How?

New Fuel Poverty Strategy

• Limited policy levers: ECO, Warm Home Discount

• Lack of resources

Advocacy and influence

• Amendment to 2013 Energy Bill

• Joint campaigns

– EFPC, EBR, NEA etc

– Encourage others to sign up, e.g. health, housing professionals

– FPAG support

• Party manifestos – Labour breakthrough?; other parties catch up?

• DECC, Ministers, FPAG, off-gas working groups

Evidence

• Raising standards, cutting bills

• Further research

Making the case for more money

Who is missing out?

• Off-gas consumers – 97% of ECO goes to gas consumers

• Households in smaller homes – not sufficient carbon savings

• Consumers who can’t afford £800 client contribution

• Evidence from front-line, e.g. CABx

Cross-nation learning

• Public funding still exists in devolved nations

• Challenge of integrating different funding streams

• Involving health, local government and advice services

• NEA & EAS UK Fuel Poverty Monitor

Finding the money

• Importance of long term revenue stream

• Carbon taxes, allowable solutions, regulation, community budgets

Local delivery

What’s the problem?

• Green Deal is a flop

• ECO delivery

– doesn’t reach the fuel poor

– only provides boilers – not whole house

– consumers pay on average £800 (used to be free)

– pepper pot delivery

– evidence from front-line, e.g. CABx

• ECO policy not designed to address need

A potential solution? • IPPR ‘Help to heat’

– area delivery by local agencies (trusted, local knowledge)

– house by house assessment

– social norms drive take up

– reduces cost of installations and measures

– now Labour Party policy

Local delivery – in detail

Making it work – devolving funds & powers

• ECO becomes a fund, not a target; delivered by local contractors

• Other funds brought to table

• Allocate on needs basis to local areas

– what is the size of areas?

– how is allocation determined?

– role of LAs, RSLs, H&WB boards?

– what about poor performers? Pilots?

Work planned • Round table with key agencies

• Work with others – LGA and community budgets (align budgets by place): warm homes theme

– local government and RSL specialists

– voluntary and community sector representatives

– Community Energy Partnership, local energy agencies

• Research

Cavity Clearance Extraction and refills - why, when & how

June 25th 2014 NEA South West Fuel Poverty Forum

Kaye Welfare

Domestic and General Insulation Ltd

Cavity Walls

• cavity wall

internal and external wall with air space between, held together with wall ties.

• air space

ensures any moisture drains down to the footings below the damp proof course without crossing to the inner wall.

Cavity wall insulation

benefits of insulating cavities:

• improved comfort

• improved health

• reduce energy bills

• saves carbon

millions of properties have benefited from installing insulation over the past 25 years

Cavity wall insulation

professionally insulated cavities using the correct product in well

maintained homes allows any moisture to

dissipate into the footings

Why extract

However problems can occur for many reasons:

cavity not cleared correctly when house constructed

building work carried out – replacement windows, conservatory

general improvements may bridge the cavity if not done professionally – badly fitted flue, boiler, vent

Why extract

Why extract

• obstructions may form a cold bridge

• allow moisture to penetrate to the interior

• may create cold spots

• result in damp and mould problems on inner walls if untreated

Why extract

Why extract

Other reasons for damp problems:

highly exposed and poorly maintained properties

leaking pipes, gutters, bad pointing etc.

blown fibre insulation becomes saturated as a result of flooding

specific construction types

porous bricks in highly exposed areas

When to extract

• use BBA approved extraction system

• clear debris from within the cavity that can cause damp or mould issues

• remove existing insulation damaged by flooding

• remove old insulation to replace with more thermally efficient

• takes just a day or two to clean cavities of an average 3 bed semi detached house.

When to extract

How to extract

• whole house or partial cavity solution available

• boroscope to survey condition of external and internal walls

• create opening by removing bricks above damp proof

How to extract

• extraction covers, pressure jets inserted to force material to openings

• check cavities clear with boroscope

When to refill

• once cavities cleared of all obstructions

• to reduce fuel bills and the effect of cold damp homes on health

• refilled using most thermally efficient products available

• BBA approved

• ciga guarantees since 1995 for 25 years

Thermabead Carbon Saver • reduces heat loss rates by around 70% • up to 20% more efficient than standard fibre insulation • bonded beads, pressure blown using injection gun,

smaller and less drill holes • less likely to be affected by future improvement works

such as new double glazing • fully tested no deterioration over time • BBA approved • network of over 80 Installers nationwide • www.youtu.be/NgixcwF6Ae0

Thermascopic Bead Lance

• use Lance system reduces need for scaffolding and other access equipment

• when standard drill patterns cant be used eliminates the need to drill holes on face of wall

• extensions, conservatories, sheds, carports

• uneven ground risk of damage to brick work

• Lance extends – 1m – 4m+ reduces disruption and costs

Thermascopic Bead Lance

Poor Cavity Clearance

Happy householders

Mrs J from Hereford had irregular damp patches on one of her walls resulting in mould.

The Cavities had been filled over 20 years ago, after trying everything else it was decided by the Housing

Associations surveyor to remove the insulation clean the cavities and refill.

“I couldn’t be happier the workmen did a great job, the mould patches have gone and the house feels a

lot more comfortable “

For more information contact:

Kaye Welfare Business Development Consultant

k.welfare@dgi.org.uk

Mob: 07921941750

www.dgi.org.uk

Tel 0800 138 7207