Southern Cross

Health Society

Chris Trigg | Chief Digital Officer

Who we are

What does this mean for

digital – where are we at?

• Cloud adoption – shift to platforms from on premise

• Integration

• Data & analytics

• Cyber & data classification

• Agile teams

• Policy centric to member centric

• Partnering

Digital for us

• Major push to enable our people

and teams

• Office 365: outlook, yammer,

PowerBI, SharePoint, Skype

• ServiceNow

• Workday

• Usability and experience

Agile – re-orienting the business

• Not just a technology opportunity

• Product Owner becomes a critical role

• Changes to governance and funding

• Agile academy – starts at on-boarding,

and role specific

Leadership

Personal lessons

• The power of a clear strategy

• Digital at the centre of the business

• Right people, right role, diversity

• Development conversations

• SLT as a powerful cohort – empowering our leaders to

be more accountable and to lead the business

Lessons learned as digital

model matures

• Pace of change

• Communications and clarity

• VUCA

• User adoption – you just can’t build it

• Board – key to have a strong, trusted

relationship with the Board

Where to next for

Southern Cross?