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S U C C E S S S TO RY: S A L E S F O R C E

S PA NNING M A K E S P R O T EC T INGS A L E S F OR C E D ATA E A S Y

Volusion has always understood how critical backup is to protecting the invaluable data the company maintains in Salesforce. What’s been more of a challenge is finding an effective backup solution that’s easy to use.

Weary of the laborious weekly export process that Salesforce offers for data backup, Volusion’s Salesforce Manager, Stephanie Herrera, was pleased to find an easy and powerful alternative in Spanning Backup for Salesforce.

“With Spanning, not only do I not have to do anything to back up my data, I don’t even have to think about it,” she says. “And the fact that I can go back to any day in the past and see exactly how my data looked just puts it over the top for me.”

Volusion provides commerce

solutions for businesses from

startups to large enterprises. The

organization’s product portfolio

includes the Volusion platform for

entrepreneurs and SMBs and the

Mozu platform for large enterprises.

Volusion is dedicated to providing

the solutions, services and support

needed to connect people to

technology that empowers the

success of their business.

The biggest issue Volusion had with Salesforce’s manual weekly export option was that it was frustrating and even confusing to use. “If you have no other option, it does the trick. That being said, it is too time consuming and restrictive,” reports Herrera. In fact, “I never made it through a complete backup, which is why I started looking into Spanning.”

“Trying to figure out which objects were tied to which links and then manually backing up the data was time-consuming and difficult,” says Herrera. “With Spanning, I knowthat the data is being backed up every day automatically with no special effort required.”

Volusion

463 employees

Technology, Ecommerce

Spanning Backup for Salesforce

W H E N B A C K U P I S E A S Y T O D O , B A C K U P G E T S D O N E

C U S T O M E R P R O F IL E

O R G A N I Z AT I O N

O R G A N I Z AT I O N S I Z E

I N D U S T RY

P R O D U C T S U S E D

“Because we have Spanning Backup, I don’t worry about losing data. I know I’ll be able to fix it as quickly as the damage was done.”

Stephanie Herrera

S A L E S F O R C E M A N A G E R , VO L U S I O N

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0 2S U C C E S S S TO RY: S A L E S F O R C E

The reliability and convenience of daily backups and fine-tuned restores is reassuring to Herrera, especially knowing that the backups provided by Salesforce’s weekly export are only available for 48 hours.

“At first, we wrongly thought if we ever needed the data, we could go find the link in our Salesforce weekly backup history and download the backup for that time period,” says Herrera. “We were very fortunate that we never got into a situation where we needed that information before implementing a completebackup and restore solution.”

Spanning Backup places no limitations on how long data backups remain accessible. It gives Volusion the ability to restore data from any point in the past, including customizations, formatting, and other metadata, so no extra effort is required to get data back exactly the way it was.

Stephanie Herrera takes data protection for Volusion seriously, preferring to be proactive about data loss. “I like to be prepared for any situation, which Spanning helps me do...As an IT professional, you are basically controlling your company’s central nervous system, and you have to protect it. All of the work that your coworkers and peers have done could be lost in a second, and their efforts are worth backing up, aren’t they? I wouldn’t want to be the person that had to answer to my CEO as to why I didn’t make backup and recovery my top priority,” she says of the critical need for Salesforce backup.

“Anytime I’m using the data loader and updating or inserting data, I’m apprehensive,” says Herrera. “I’ve never had a mishap, nor has anyone on my team, but we’re only human, and I know it could happen.” The good news is Spanning Backup will be ready to undo any damage. “Hopefully, I will never need to restore lost data, but I don’t worry about it because we haveSpanning. I know I’ll be able to fix it as quickly as the damage was done.”

In addition to providing regular, daily, automatic backups of Salesforce data, Spanning makes it easy to go back to any point in time and see the data as it existed on that date, using the point-in- time restore feature. Making the user experience even more seamless and intuitive, Spanning Backup is delivered on a tab inside Salesforce, allowing admins and end-users to handle all their backup and data loss concerns in a few clicks without ever leaving the Salesforce application.

Spanning, an EMC company and a leading

provider of backup and recovery for SaaS

applications, helps organizations to protect

and manage their information in the cloud.

We provide powerful, enterprise-class data

protection for Google Apps, Salesforce, and

Office 365. Spanning Backup is the most

trusted cloud-to-cloud backup solution for

thousands of companies and millions of users

around the world. Try a 14-day trial by visiting

spanning.com/start-free-trial.

G E T C O M P L E T E D ATA P R O T E C T I O N W I T H B A C K U P S T H AT D O N ’ T E X P IR E

P R O A C T I V E P R O T E C T I O N F R O M D I S A S T E R B R IN G S P E A C E O F M IN D

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“With Spanning, not only do I not have to do anything to back up my data, I don’t even have to think about it.”

Stephanie HerreraS A L E S F O R C E M A N A G E R , VO L U S I O N