speakers - a360inc...speakers jan duke chief client officer [email protected] justine smullen...
TRANSCRIPT
SPEAKERSJan DukeChief Client [email protected]
Justine SmullenEVP, Outsourcing [email protected]
Jodi PalevedaVP, Product [email protected]
Jason KaperaVP, Solutions Delivery & [email protected]
Holly BayaBusiness Development [email protected]
iMailTracking
MAKING THE TRANSITIONJustine SmullenEVP, Outsourcing Solutions | a360inc
MAKING IT WORK
● Daily Round Up
● Capacity Utilization Reports
● Key Performance Indicator Reports (KPI) or Service Level Agreement Reports (SLA)
● Payroll reports
● Reinventing ourselves
● Invest in your team https://www.pryor.com/● Wellness Events
https://blog.wellable.co/setting-up-a-step-challengehttps://www.lung.org/support-community/corporate-wellness/help-employees-stop-smoking
● Virtual Games● Free Virtual Bingo https://myfreebingocards.com/faq/free-virtual-bingo-games● Trivia● Homebound Scavenger Hunt
MAKING IT MEANINGFUL
● Home Office Investments● Weekly Talk Show● Intercompany Blog or Chat Channel● Random Acts of Kindness
Meal delivery https://www.grubhub.com/giftcardsHousehold supplies (be punny!)Custom masks https://www.discountmugs.comGifts for kids and fur babies, too
MAKING IT MEANINGFUL
MAKE IT OK TO BE:Casual
InterruptedScared
MAKING MEASUREMENTS MATTER Jason KaperaVP, Solutions Delivery & Support | a360inc
Do You Have The Necessary Tools To Monitor Staff Performance Remotely?
Users Logged in Report: Indicates all of the users that are currently logged in at that moment in time when the report is executed. This could be helpful when knowing "Who's on First?"
User Audit Usage Report: Shows a list of the activity on the system taken by a specific User over a specified period of time. It is a minute by minute listing of all actions on all Files, or on a specific File and/or Case. This Report may be beneficial for a manager wanting to know the employee’s activity over a specific timeframe.
User Login/Logout Audit Report: Shows a list of Login and Logout activity of all Users in the system. This Report may be beneficial to see who Logged has in and out of the system and when.
Workflow Metrics/KPI Reporting
User Step Reports: Configurable reporting in CaseAware to track important workflow KPI to ensure that staff is keeping up with timelines/expectations
● Do you have all of the steps you need in your workflow today?● Is your staff tracking workflow outside of the case management system?
Are you using workflow properly to measure staff velocity/throughput?
MAKING MAIL EASYHolly BayaBusiness Development Director | iMailTracking
Benefits of iMailTracking
Simple Set Up – Whether using existing CaseAware integration or Web Application
Flexibility – Only pay for what you mail. No volume minimums to meet. No contract terms
Scalability – No need to worry about increasing or reducing staff in response to the ebb and flow of mailing needs.
Monthly Overhead Reduction – Reduction in need to maintain expensive leases for equipment, supply purchases, postage deposits or PO Boxes
Return Mail & Return Receipt Handling – No wasted time dealing with return mail and/or receipt intake, scanning, tracking or storage.
Improved Resource Utilization – No need to use high value resources for time consuming administrative tasks. No time wasted with trips to & from printers, mailrooms etc…
Information – Access to digital images of mailings, including USPS barcoding and tracking data. Billing support invoices to aid in recovery of postage when applicable and proof of mailing for every order
Why Choose iMailTracking
Service We strive to earn your business every day by providing excellent service.
Price We require no deposits for PO Box (for return mail) or postage.
Additionally, we do not charge for:○ same or next day service○ standard proofs of mailing○ return mail handling○ implementation or set up○ programming○ additional users○ cancellation○ retrieval
MAKING THE MOVE TO THE NEXT CHAPTERJan DukeChief Client Officer | a360inc
CHOOSING THE PATH● Evaluate feasibility of longer term remote workforce
● Space considerations for Social Distancing Requirements
● Split shifts/assigned workdays
CONSIDER EVERYTHING
● State/Local/Landlord Requirements● Personal Protective Devices● Cubicles with 6’ space● Narrow hallways designated with directional
requirements● Elevator capacity● Employees with childcare requirements● Reporting requirements for illness (OSHA)● COVID related FMLA ● EEOC related claims regarding selection of remote
assignments
RESOURCES TO HELP YOU MAKE THE TRANSITION
COVID-19 Back-to-Work ChecklistClick here
Reopening Your Business: 3 Ways to Support Your EmployeesClick here
Colorado-Style “Beer Rita’s” Margarita Recipe
1 Use 1 can of Minute Maid Frozen Limeade {pour in pitcher}.
3 Use 1 Corona Light Beer {pour in pitcher}.
2Refill the empty can with Tequila {pour in
pitcher}.
Slice up a few limes and squeeze. Stir and serve with
ice and optional salted rim. 4
General [email protected]
Onlinewww.a360inc.com
LinkedIn Company Pagewww.linkedin.com/company/a360inc
Facebook Company Pagewww.facebook.com/360solutions
Thank you!
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