1SUSTAINABILITY REPORT 2013/14

SUSTAINABILITYREPORT2013/14

CREATING TOMORROW

OUR PURPOSEPutting a Smile on the faces of our Customers, Employees and People in our Communities by creating a clean and fresh start to every day.

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Spree Enterprise publishes its sustainability performance data annually in the form of its Sustainability Report. The report is structured into five key sections, which allows stakeholders to gain a general understanding of the social, environmental and economic challenges and achievements. The journey towards measuring our sustainability performance provides us with a stepping stone towards achieving our Environmental Objectives and is seeking to enhance the long-term value of the business.

WHAT’S IN PRINTSpree Enterprise Sustainability Report 2013/2014Our Sustainability Report encapsulates our performance across contracted sites and for the sole purpose of our clients whether they be tenants, landlords or managers of the facilities. Overall, it provides an overview of Spree’s performance against its sustainability objectives.

CONTENTS

OUR VISIONTo be the best, lead through innovation and inspire a cleaner fu-ture not just for today, but for generations to come.

CONTENTS

DISCLAIMER

While every effort is made by Spree Enterprise to ensure that accurate information is disseminated through this report, Spree Enterprise makes no representation about the content and suitability of this information for any purpose and it is provided “as is” without express or implied warranty. The information contained in this report is solely related to services provided by Spree Enterprise and disclaims all warranties with regard to this information, including all implied warranties or merchantability. In no event shall Spree Enterprise be liable for any special indirect or consequential damages or any damages whatsoever resulting from loss of income or profits, whether in an action of contract, negligence or other action, arising in connection with the use or performance of this information.

IntroductionAbout Spree EnterpriseOur Environment & Sustainability PolicySustainability PerformancePerformance Measures

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INTRODUCTION

SPREE INTEGRATED BUSINESS STRATEGY

Spree has a vertically integrated strategy whereby it provides cleaning and related facility solutions to customers across specialised vertical markets. This strategy provides access to multiple profit pools and enables Spree to provide endless value in its service delivery model.

At Spree, when we think about “sustainability” we don’t just think about the environment; we also think about our responsibilities to all our stakeholders — our employees, our customers and our communities.

During the past 12 months, we have undergone some significant enhancements. Our Purpose, Vision, Mission & Values are all aligned with our key objectives to build a sustainable future for many generations. As we enter the development of a new era, we will continue to remain strongly committed to our core Purpose, Vision, Mission & Values.

In 2013–14, Spree’s safety and sustainable priorities remain extremely high on its corporate objectives. Over the last 12 months, we made a conscious effort to adopt sustainable work practices across all business facets and directed a major focus on safety. This is a period that will see Spree become a true market leader not only in its service delivery model, but also in its IT Systems, Workplace Safety & Customer Service. We anticipate that we will achieve many of our long term objectives as well as roll-out many of the ongoing improvements we have in the pipeline. There is no doubting that the cost of delivering cleaning services is increasing across Australia due to the ongoing pressures of labour rate increases. While we are focused on working with our customers to maximise service efficiency, we recognise that for a proportion of clients, these price rises will increase operating expenses. In this context, we will continue to seek and develop more productive ways of delivering our services without jeopardising our quality.

DEVELOPING WORLD-CLASS CUSTOMER SERVICESpree is committed to being a world-class customer-focused cleaning and facility service company. We are one of Australia’s most innovative providers of cleaning and facility services. With a target rate of 98% for customer service satisfaction, it was disappointing that we were unable to reach this target, achieving a rate of only 93% in 2013–14. However, we seek to achieve a 98% satisfaction rate for the period of 2014–15.

ENGAGEMENT AND SAFETY OF OUR PEOPLE Our vision is to be an employer of choice, recognising that our people are critical to the ongoing long-term success of our business. This year, we achieved an 18% improvement in employee engagement, through many of the internal training programs we conducted to help our people better understand the life-blood of our organisation. Our goal for 2014–15 is to improve engagement sufficiently to reach Best Employer status. The Spree management team believes that the safety and wellbeing of our employees are of paramount importance. Our safety objective at Spree is to continue our perfect safety record of ZERO / ZERO, near misses and injuries respectively.

LOCAL COMMUNITY ENGAGEMENT Over the past 12 months, we have continued to consult with communities where we are developing our engagement in providing our services. More broadly, we have tried to continue supporting the wider community in which we service through various sponsorships programs. In summary, this report documents our performance and how we will consider and address future challenges in 2015.

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ABOUT

As a company that started out 29 years ago, Spree understands the importance of taking a long-term view.Spree Enterprise is one of Australia’s most innovative cleaning and facility service companies, providing solutions for the simplest to the toughest of challenges facing the facility maintenance industry. From general cleaning, garden and grounds maintenance, hygiene and washroom services, to smarter, more eco-friendly toiletry supplies, Spree continues to shape the industry with leading, green-edge innovations.

Spree Enterprise has continued to grow all aspects of its business and significant growth was achieved in its commercial, educational and industrial portfolios.

In the upcoming year, we will still place an enormous focus on growing our business in key vertical markets, whilst our relentless pursuit towards being the best will only become stronger.

• ECONOMIC PERFORMANCE Delivering on Spree’s integrated strategy and managing longer term challenges that may affect sustainability

• CLIMATE CHANGE Structuring Spree’s business model and operational systems for a carbon constrained future and adapting to climate change risks

• ENVIRONMENT Managing the environmental impacts of supplying cleaning and facility services to customers, throughout the business markets in which we operate

• CUSTOMERS Delivering excellent service and value to customers and always delivering on our promise

• PEOPLE Providing the safest and best workplace environment to develop the skills and talents of employees to deliver outstanding business results

• COMMUNITY Engaging and supporting with local communitiesABOUT THIS REPORT

This report covers the specific contract/site related performance of activities and facilities over which Spree Enterprise had operational control for all, or part, of the period ending June 30th 2014. Together, the 2013–14 Sustainability Report provides full accounts of the activities during the 2013–14 period.

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CO2 EMISSIONS112 TONNES

CONTRACTS173

PEOPLE221(Includes Part-Time & Full Time Employees)

Spree is a cleaning and integrated facility services organisation performing general cleaning, grounds maintenance, hygiene services, waste & environmental services and a provider of eco-friendly toiletry supplies.

Spree Enterprise recognises that environmental management is among the highest of our corporate priorities and is a key determinant to sustainable development. Spree is committed to the prevention of pollution from its activities and the continual improvement of its environmental performance to protect our world.

To achieve this, Spree has established and implemented an Integrated Management System (IMS) which is certified to ISO 14001, to ensure it conducts its business in an environmentally sound and responsible manner. Spree has also set objectives for continual improvement of its environmental performance and reviews these on a regular basis.

We are committed to this program and as a minimum, we will comply with all relevant environmental legislation, regulations and other requirements applicable to our environmental aspects.

Spree will work closely with its clients, suppliers and employees to ensure cohesive cooperation towards continuous environmental performance improvement.

ENVIRONMENT & SUSTAINABILITY POLICY

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WATER USAGE ELECTRICITY(Kilowatts) CHEMICAL USAGE

SUSTAINABILITYPERFORMANCE

JULY 2013TO

JUNE 2014

TOTAL LITRES 1748

TOTAL KILOWATTS 275

TOTAL LITRES 4108

Approximated Totals are calculated based on average weekly quantities

Estimating Greenhouse Gas Emissions: On average, electricity sources emit 1.306 lbs CO2 per kWh (0.0005925 metric tons CO2 per kWh). CO2 emissions per kWh may vary greatly in accordance with the amount of clean energy in the energy supply

Approximated Totals are calculated based on average weekly quantities

Totals are calculated based on all chemicals used on contract sites which consists of Enzyme Wizard:

• Mould & Mildew, • Floor Cleaner• Degreaser

Approximated Totals are calculated based on average weekly quantities

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SUSTAINABILITYPERFORMANCE

JULY 2013TO

JUNE 2014

GENERAL WASTE OTHER WASTE OVERALLPERFORMANCE

TONNES

General9.06

TONNES

Recycling7.78

Organics1.91

Overall performance indicators are measured against Spree Enterprise “Customer Service Charter”.

Customer Satisfaction Rating93%

Value for Money Rating94%

Quality Standards Rating92%

On Job Punctuality Rating96%

Customer Responsiveness Rating95%

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MEASURING PERFORMANCE

Spree’s 2013–14 Sustainability Report provides a new framework within which Spree will report the performance of key sustainable activities. Four strategic indicators of success have been established that will allow us to track performance over time. All of the activity and initiatives within the business will contribute towards improvement in one or more of these 4 indicators. Importantly, Spree will work closely with its clients during 2014–15 as a means to set sustainable targets so that each objective’s performance can be quantified, demonstrating the attributes of a partnership Spree wishes to develop over the longer term.

Thank you for your support during 2013–14 and we would like to ask you to identify your 2015 sustainability objectives for the following areas:

1. Water Usage2. Electricity3. Chemical Usage4. Waste Management

We would greatly appreciate all objectives to be submitted by the 31th October 2014. If you need assistance setting your objectives please give us a call on 1300 788 080 and we’ll be happy to help.

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To provide feedback on Spree’s sustainability performance or on any aspect of this report, please contact:

Spree’s Sustainability Teamsustainability@spree.net.au

Spree Enterprise Pty LtdLevel 9, 564 St Kilda Road, Melbourne Vic 3004, AustraliaTelephone: 1300 788 080 Email: info@spree.net.au Visit spree at www.spree.net.au

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