Spring 2013 Student Opinion Survey (SOS)

Take it Seriously…

YOUR OPINION COUNTS!!!

Every three years, all SUNY Community Colleges, including GCC, administer the Student Opinion Survey to gather and act upon feedback from students on

their satisfaction with a wide variety of college services and programs.

The Student Opinion Survey (SOS)Take it Seriously… Your Opinion COUNTS!

The Student Opinion Survey (SOS)Take it Seriously… Your Opinion COUNTS!

• SOS feedback has resulted in many improvements over the years including:–Construction of the Student Union–Addition of Smart Classrooms and Labs–Improvements in Online Services–Enhancements to Athletic Facilities, Food

Service, and Bookstore Processes.

Who is Completing the SOS at GCC?Take it Seriously… Your Opinion COUNTS!

• 1,000 Genesee students (full- and part-time) from

• 63 Randomly Selected classes;

• In career and transfer programs;

• At the Batavia campus and at campus centers

The Student Opinion Survey (SOS)Take it Seriously… Your Opinion MATTERS!

• What were the results from the last SOS (Spring 2010)?

Following results based on scale of One lowest and Five highest.

Satisfaction with College Services

• Students rated 34 services• Overall, students were satisfied• Average scores ranged from 3.3 to 4.2

1 Very

Dissatisfied

5Very

Satisfied

3 Neither

Dissatisfied nor Satisfied

4Satisfied

2Dissatisfied

College Services High Scores!!

• Web & E-Mail 4.2• Availability Online Courses, Services 4.2• Online Ease of Use 4.1• Library Resources 4.1• Library Services 4.1• Library Facilities 4.1• Buildings & Grounds 4.1• Registration Process 4.1• Classrooms 4.0• Availability of Computers 4.0

Satisfaction with Academic Experiences

• Students rated satisfaction with 32 academic experiences

• Overall, students were satisfied• Average scores ranged from 3.4 to 4.1

1 Very

Dissatisfied

5Very

Satisfied

3 Neither

Dissatisfied nor Satisfied

4Satisfied

2Dissatisfied

• Quality of Instruction 4.1

• Class Size 4.1

• Website ease of use 4.1

• Clarity of Instruction 4.0

• Website Information Provided 4.0

• Faculty Respect for Students 4.0

Academic Experiences High Scores!!

Frequency of Academic Experiences

• Considered 11 items (How often have you…)• Wide range (Avg. scores range from 1.7 to 4.3)• Overall, students reported more than occasional

frequency with most items

1 Never

5Very

Frequently

3 Occasionally

4Frequently

2Rarely

Frequency of Academic Experiences Most Frequently

• Gone to Class with Readings and Assignments Completed 4.3

• Worked Hard to Meet Instructor's Expectations 4.3

• Had to Think Critically to Complete Assignments 4.2

Perceived College Contribution to Growth & Learning

• Considered 16 items (How much did GCC contribute to your ability to…)

• Students felt GCC made moderate contributions to Growth and Learning

• Average scores ranged from 2.6 to 3.8

1 No

Contribution

5Very Large

Contribution

3 Moderate

Contribution

4Large

Contribution

2Small

Contribution

College Contribution to Growth & Learning Greatest Contribution

College contributes most to :

• Acquiring Knowledge & Skills Needed for Career 3.8

• Acquiring Knowledge & Skills to Further Academic Study 3.5

• Acquiring Information, Ideas, & Concepts 3.5

• Understanding Personal Goals & Values 3.5

Comparative StrengthsGCC ranked

#1 in 6 areas across ALL Participating SUNY

Community Colleges

GCC Ranking #1 in 6 Areas

Computer Support Services Internet Access (including wireless) Campus Center – Student Union Security Services Faculty Used Innovative Technology to Aid

Learning Using Computers & Information

Technology EffectivelySOS 2010 - Students’ Choices Matter!

Spring 2013 Student Opinion Survey (SOS)

Take it Seriously…

YOUR OPINION COUNTS TO MAKE IMPROVEMENTS

FOR ALL!!!