sputnic – strategies for public transport in cities strategies for public transport in cities...
TRANSCRIPT
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
New Approaches TowardsBusiness Performance Management
and Improvement
July 3rd, 2009
Brussels, Belgium
Final Project Conference
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Major Policies for Corporate Management
1. Improving strategy and business performance
2. A need for restructuring of PT-companies and PT-authorities
3. Solving the future “Skill Gap” by developing new competencies of staff
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Findings on Strategy & Business Performance
• Developing a clear, more focussed business strategy
• A need for new management methods to further
improve performance
• More practical use of benchmarking techniques
• Analysing and upgrading performance indicators
• Finding new ways of stakeholder management
• Establishing better contractual agreements for the mid
& long term with public authorities
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
The 7 “S” Model
Shared Values
Strategy
Skills
Structure
Staff
Systems
Style
HARDWARE
SOFTWARE
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Findings Strategy & Business Performance (cont’d)
• Wishing to act in a more proactive entrepreneurial
approach
• Obtaining a better knowledge on competitors
• Better control of the business when new, more private
partners are involved
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Findings on Restructuring
• Adjusting the organisational structure in accordance with a new mission, vision and or strategy
• Better use of the latest change management methods• Decentralization and working with different business
units• Use of modern IT technology for internal
communication• Increase efficiency of the organisational structure
through improved standard operating procedures• Know-how on outsourcing techniques and partnering
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
treasury
Business Process Redesign at DPMB in BRNO
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Findings on Solving the Future Skill Gap
• Managers need more up-to-date Performanc
Management methods
• There should be greater emphasis on Competency
Based Human Resource Management and
Talentmanagement
• Making better use of current EU research on
(vocational) training and E-learning
• Establishing more appropriate incentive schemes for
middle management
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Strategy
Structure/Culture
Goals & Targets
Behavioral Criteria(How)
Output Criteria(What)
Planning
Appraisal
ManagingRewarding
From Strategy to Performance
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Competency Based HR
Competencies
Strategic Challenges
Reward Performance
RecruitmentPeople Development
Succession PlanningPerformance
Appraisal
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Opening the Door for New Talents?
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Findings on Solving Future “Skill Gap” (cont’d)
• Adopting better hiring methods and processes to find
more enterpreneurial type of top level managers
• Create a better learning culture, including the use of
modern learning technology (e-learning)
• Intensify knowledge exchange between PT
organisations and schools, universities, PT knowledge
centers…..
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Some Suggestions for Further Investigation
• Further developing practical management guides and/ or toolkits
• How to adopt corporate practices of the private sector to the public sector companies
• Good practices on change management and decentralisation, business unit management
• Determining future skill gaps for top/middle management
• Good practices on learning and starting an e-learning pilot with various PT-organizations
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Experience on the job Networking
Guidelinesfor on the job
coaching /instruction
Networkingopportunities
Special assignments
Classroomactivities
E-learning
Working with different managers
Managers Learning New Competencies
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Learning Management System
Learning Management System
Custom e-learning “Off-the-Shelf” E-learning
Live, Virtual Classrooms
E-assessment
Online University
Components for E-learning
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
Follow the Big Guys?
SPUTNIC – Strategies for Public Transport in Citieshttp://www.sputnicproject.eu/
Strategies for Public Transport in Cities
Funded by the EU6th Framework Programme
“It is not the strongest of the
species that survive,
nor the most intelligent,
but the most responsive to change”- Darwin -