srm support request en - se

Training Manual Saudi Electricity Company

SRM_Support Request_EN

Procedure

1. Start the transaction using the menu path or transaction code.

SAP NetWeaver Portal - Internet Explorer

Click on the Get Support link.

Effective Date: 6/23/2015 Version: Rev

Copyright © 2015, Saudi Electricity Company. All rights reserved.

Work Instruction Page1 of 9



Disclaimer:The master and transaction data that is shown in the simulation is only as information to carry out the simulation steps. The data used here consists of values configured to be used in this recording only.

The user is advised to use appropriate and realistic data during the actual business transactions.


3. Click on the How can we help? combo box.







4. Select the Other Logon Problems list item.


5. Click on the Submit button.







6. As required, complete/review the following fields: Field R/O/C DescriptionUser ID R Example:

VD006864

All empty fields must be filled to retrieve the password. if you don't have either one of these requested fields please ask for logon details by sending an Email to [email protected]




mailto:[email protected]




7. As required, complete/review the following fields: Field R/O/C DescriptionLast Name R Example:

xxxxxxxxx







8. As required, complete/review the following fields: Field R/O/C DescriptionFirst Name R Example:

Ali


9. As required, complete/review the following fields: Field R/O/C DescriptionE-Mail R Example:

E-Mail *







10. As required, complete/review the following fields: Field R/O/C DescriptionNote to Administrator R Example:

Dear,







11. Click on Vertical Scroll button.


12. Click on the Submit button.

After you click on Submit button, the system will generate a message at the top of the screen to notify the user that E-mail with logon problem sent to administrator.






Result

You have successfully completed this transaction.




srm support request en - se

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