Kaizen You!

Continuous Improvement

for You and Your Team

Stacey Seronick

Content Strategist, Today’s Facilitator

LavaCon 2016

Las Vegas, October, 2016

© 2016 Wells Fargo Bank, N.A. All rights reserved.

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Time Activity Duration

8:00-8:30 AM Welcome, introductions 30 min

8:30-9:05 AM Make it your own – find your passion 35 min

9:05-9:20 AM Break 15 min

9:20-9:40 AM Project-based continuous learning and teaching 20 min

9:40-9:45 AM Stretch 5 min

9:45-10:30 AM Ideation for building a project 45 min

10:30-10:45 AM Break 15 min

10:45-11:45 AM Building the project 60 min

11:45 AM -12:00 PM Questions/wrap up 15 min

Kaizen You! Workshop Agenda

8:00 – 8:30 AM

Welcome, Introductions

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Requests for Today

• Devices/laptops on holiday

• Honor the time boundaries please

• Respect one another’s perspective

• Trust your ideas; contribute fearlessly

Introduce yourself!

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Tell us a bit about yourself

Name

Where do you call home

Your title and/or functional role

Think about the best trip you ever took – where did you go? Why is it “the best”?

What is kaizen?

Kaizen is the practice of continuous

improvement.

One of the most notable features of kaizen is that big

results come from many small changes

accumulated over time. However this has been

misunderstood to mean that kaizen equals small

changes. In fact, kaizen means everyone involved

in making improvements.

What does this look like?

1. Continuous learning

2. Passion and accountability

3. Buy-in

Passion breeds accountability

Skill (plus values and personality) breeds passion

Education and encouragement breeds skill

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Additional benefits to bringing it back home

Greater trust amongst team members

Open sharing of ideas, feedback, analysis and collaboration

8:30 – 9:05 AM

Make it your own,

Find your passion

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What is a Skills and Passions web?

“Ideal” skill set shapes have evolved from T, to E, to a dripping T

It’s the intersections of the drips that can provide truly innovative thinking and improvement

Consider an empty fishing net

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My Skills and Passions Web

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(10 min) Move into groups and write down:

What do you think are your 3 strongest skills; rank them from 1 (strongest) to 3 (least strong)

What would your best friend say is your biggest weakness

What are the 3 skills or knowledge areas you are most passionate about

What would you like to learn more about

What do you think you should learn more about

Share with your group and look for intersections.

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(15 min) Map Your Skills and Passion Web:

Draw out these ecosystems of knowledge to create your Skills and Passions Web

Take note of existing connections you may not have been aware of – this is knowledge you may not realize you have!

Take note of gaps in connections – these may be areas to explore or rabbit holes you decide not to jump down

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(5 min) Share A-Ha’s:

Pick out one of the connections that surprised you or that you found you lack but that you want to pursue and share

9:05 – 9:20 AM

Break

9:20 – 9:40 AM

Project-Based Continuous

Learning and Teaching

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What is Project-based learning?

Some learn best through seeing/reading

Some learn best from hearing/listening

Most learn best through a combination of DOING and seeing or hearing

Project-based learning delivers the best outcomes for the vast majority of people

The BEST way to learn is to teach

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What is Project-based learning?

Project-based learning steps a learner through a set of skills in a logical way, guiding the learner to explore and reach conclusions on their own

Examples of such projects…

9:40 – 9:45 AM

Stretch

9:45 – 10:30 AM

Ideation for building a project

Ideate: Generate ideas for learning objectives for a

Learning Project that you can build and use to

teach your team using MS Word; review your

team’s Skills and Passions Webs for inspiration

Review: Leverage ideas and learnings from each

other

Prioritize: Align on ideas to develop a proof of

concept

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All ideas are welcomed,

all thoughts are welcomed. Keep them flowing

Keep it fast, energized and moving

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Ideation

• 9:45 – 9:50 (5 min)

Individually write as many skills as possible

• 9:50 – 10:00 (10 min)

Present individual skills & critique

• 10:00 – 10:20 (20 min)

Decide on direction with your team- List learning objectives

– Are outside reference materials or prior knowledge needed? – Focus on key elements – Do not fill all the blanks

• 10:20 – 10:30 (10 min)

Present best solutions and vote

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How do we describe learning a skill?

Learning objectives are discrete tasks (align text) that make up a skill (create a resume)

Learning paths are the ordering of those tasks into a logical and valuable map towards skill mastery

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Rules of Critique

Feedback should focus on how and/or why an objective does or does not satisfy the goal of the skill

Reviewers should ask clarifying questions whenever necessary

Presenters should clarify aspects of the skill and learning objectives

Avoid problem solving during critique. The focus is on analyzing the merits of the proposed project, not suggesting other approaches

Consider knowledge and passion, within your team, for the skill

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Ideation

• 9:45 – 9:50 (5 min)

Individually write as many skills as possible

• 9:50 – 10:00 (10 min)

Present individual skills & critique

• 10:00 – 10:20 (20 min)

Decide on direction with your team- List learning objectives

– Are outside reference materials or prior knowledge needed? – Focus on key elements – Do not fill all the blanks

• 10:20 – 10:30 (10 min)

Present best solutions and vote

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Ready, set, vote!

Select your favorite overall skill

Place the dot near the title/header of the concept

5 dots for learning objective level voting

Spread these out however you see fit, but select based on how supportive they are of the skill you pick

10:30 – 10:45 AM

Break

10:45 – 11:45 AM

Building the Project

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Building the Project

• 10:45– 11:00 (15 min) Map out the broad steps needed

• 11:00 – 11:25 (25 min)

Decide who writes what and write specific steps

• 11:25 – 11:45 (20 min) Bring steps together and test

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Decide on the Learning Path

Decide how much prior knowledge your audience has (or should have) and that will help you with where to start

Broadly map out all of the steps needed to take to complete your skill goal

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Decide who writes which steps

Divide and conquer! Each team member should take a portion of the steps to write out more granularly

Be clear on who is writing specific steps for which broader steps of the project

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Bring the steps together and test

Write each step on a single post it so you can put them in order and rearrange if need be

If there’s time and someone on your team has a laptop with Word, test your project – can this project goal actually be accomplished with the steps you wrote? Will you need to add any Help comments in your instruction file?

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Building the Project

• 10:45– 11:00 (15 min) Map out the broad steps needed

• 11:00 – 11:25 (25 min)

Decide who writes what and write specific steps

• 11:25 – 11:45 (20 min) Bring steps together and test

11:45 AM – 12:00 PM

Show & Tell/Wrap-Up