"staff engagement at herb uk" - craig esterhuizen, herb uk
TRANSCRIPT
Staff Engagement
•
Training Communication
Staff Engagement
•
Staff Suggestions
•
Training Communication
Staff Engagement
•
Staff Suggestions
Processes before
Processes after
•
Training Communication
Staff Engagement
•
Staff Suggestions
staff suggestion scheme
2 1 22
1
w/e
w/e
1 1
1 0 2
w/e
w/e
Success Rate of Suggestions
72%
28%
Action
No thanks
Results
Staff Engagement
Spread
18
82
1
% Negative
% Positive
% Neutral
Sep 2010 Staff Morale Results
Total
79
111
0
10
20
30
40
50
60
70
80
90
100
110
120
Complaints vs Compliments 2010
Total Complaints
Total Compliments
TOTAL BRANDED SALES GRAPH COMPARISON
£3,650,627
£2,892,780
£2,264,747
£1,932,611
£1,522,500
£0
£500,000
£1,000,000
£1,500,000
£2,000,000
£2,500,000
£3,000,000
£3,500,000
£4,000,000
2005-2006 2006-2007 2007-2008 2008-2009 2009-2010
