stakeholder survey 2013 updated
DESCRIPTION
Updated information: Among other aspects, a large part of the focus for In Home Tennessee (IHT) is on increasing community collaboration on the work being done with children and families. As a part of In Home Tennessee, we recently surveyed the stakeholders taking part in the enhancement in our beginning regions to see how things are progressing. From the responses, our stakeholders feel positively about the IHT process overall and expressed that this work will increase the collaboration between the Department of Children's Services and our stakeholders. For more specific information from the survey, watch the presentation.TRANSCRIPT
Stakeholder Survey DataKnox, South Central, East, Tennessee Valley, &
Northwest regionsDecember 2013
Purpose of In Home Tennessee’s Stakeholder Survey
The In Home Tennessee stakeholder survey is designed to answer three research questions:
1.Have key stakeholders been engaged in the service array process?
This is measured by self-identification and participation in the survey.
2. Do key stakeholders show increased engagement between the baseline (starting point) and post-implementation (after In Home Tennessee has rolled out in the region)?
This is measured by comparison of the self-reported frequency of collaboration with other stakeholders and the type of collaboration between early and follow up data collection.
3. Which elements of collaboration predict stakeholder engagement?
The elements being measured are foundation, quality, benefits, drawbacks, and general satisfaction with the service array process.
Methodology
• Surveys are distributed in two intervals to providers and DCS staff who attended the region’s service array meeting.
• The first interval is an early survey distributed after the first service array meeting.
• The second interval is a follow up survey 6 months after In Home Tennessee has been implemented in the region.
• The following charts show comparison results of early data and follow up data for Knox, South Central, East, TN Valley ,and Northwest.
Faith 3%
Transportation 1% Food Resource
2%
Mental Health & Substance Abuse
21%
NonProfit Business 17%
Educator 12%
Private Business 10%
Child Advocacy 10%
Health 10%
Legal & Law En-forcement
3%
Charitable Founda-tion 2%
Domestic Violence 2%
Other 8%
Key Stakeholders Participating in In Home Tennessee (IHT)Knox , South Central, East, TN Valley, Northwest regions rep-
resentedN = 176
The key stakeholder chart is the overall average percentage of the key providers who completed the In Home Tennessee Stakeholder Survey for the regions listed.
DCS
Mental
Health
& Su
bstance
Abuse
Birth Pare
nt
Family
Caregiv
er
Child Advo
cacy
Legal
Youth
Educat
or
Law En
forcemen
t
Health
Care
NonProfit B
usiness Fa
ith
Domestic V
iolence
Private
Busin
ess
Transp
ortation
Media
Charitab
le Fo
undation
Food Reso
urces
Recrea
tion
Researc
h0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
79%
63% 61%58%
46% 47%
53%
43%
34% 35%
29%24% 24% 23%
18%
8%12%
9%6% 4%
85%
68%
59% 62%
50% 53%58%
40%37%
46%
37%
23%18%
30%24%
10%
18%
11%9% 9%
Average % of Collaborative Partnerships Since Last IHT Service Array Meeting
Knox, South Central, East, TN Valley, Northwest regions represented
EarlyFollow up
This chart compares the percentage of stakeholders who completed the IIHT Stakeholder Survey from the first service array meeting in a region (early) and 6 months after the meeting (follow up).
Foundation Quality Benefits Drawbacks Satisfaction1
2
3
4
5
Elements of Collaboration Knox, South Central, East, TN Valley, Northwest regions rep-
resented
EarlyFollow up
This chart reflects that overall respondents are satisfied with IHT’s purpose and continue to find value in IHT’s foundation and quality. Also, respondents agree that benefits outweigh drawbacks from participating and continuing in the IHT service array process.
Share information or data
Participate in the same workgroups or committees
Jointly Coordinate programs or service delivery
Implement joint service delivery
Use interagency teams
Conduct joint planning
Creat interagency agreements for addressing co-occuring issues
Attend interagency trainings
Coordinate service delivery policies across agencies
Plan and conduct joint trainings across agencies
Implement a comprehensive integrated service delivery system
Design a comprehensive integrated service delivery system
Coordinate legislation, policies, regulations, or guidelines across agencies
1 1.5 2 2.5 3 3.5 4 4.5 5
3.12
2.62
2.66
2.47
2.54
2.42
2.38
2.22
2.1
1.79
1.8
1.6
1.5
3.05
2.6
2.66
2.42
2.44
2.4
2.22
2.27
2
1.8
1.9
1.77
1.46
Frequency of Collaboration Knox, South Central, East, TN Valley, Northwest regions represented
follow upEarly
Never 1 or 2X a Year Monthly 2 or 3X a Month Weekly or More
This chart reflects an increased frequency of more complex collaborations between early and follow up data.
Summary of Findings
• Overall, the community and regional perception of In Home Tennessee remains positive.
• Collaboration between providers and DCS is increasing as a result of the In Home Tennessee service array process.
• Stakeholders and DCS staff continue to see value in the purpose of In Home Tennessee and indicate that it will improve collaborative work with the children and families for whom we provide in-home services.
Questions? Feedback?
For more information about In Home Tennessee overall, please check out our website at http://tn.gov/youth/childsafety/inhometn.shtml.
Or, for specific questions or feedback about the information contained here, please email us [email protected].