STAT SHEET

POWER WATER

PE

AK

AV

ER

AG

E H

OL

D T

IME

S

Ju

l 2014

Jan

2015

Ju

l 2015

Jan

2016

Ju

l 2016

Jan

2017

Ju

l 2017

3:29

2:44

0:16

0:43 0:42

0:28 0:44

CUSTOMER SERVICE

customer calls handled

Jan

2018

JOIN US MyLADWP.com

on-time bills

meters read

estimated bills

Ju

l 2018

0:38

Oct 15-21, 2018

customers experienced

NO SERVICE INTERRUPTIONS

99.92%

27 main leaks 540 service interruptions

customers experienced

NO OUTAGES

91.56%

1,505 outage incidents 126,524 customers affected

44,723

97.96%

2.70%

96.63% 50

WATER SAVINGS REBATES

RESIDENTIAL CUSTOMERS

# Devices Water Savings (Gallons/yr)

Aerators 1,138 ~1M

Showerheads 1,046 ~5.6M

Total water savings = ~6.6M gallons/yr = enough to supply

~61 single-family Los Angeles homes annually

2018

JULY-SEP-

LADWP IN THE OWENS VALLEY

WATERSHED RESOURCES:

LAWS REVEGETATION PROJECT

October 1-5, 2018

Planted approximately

17,000 native shrubs

Covered 25 acres of anew parcel, andre-planted to fill gaps in

47 more acres

4 miles northeast of

Bishop, Calif.

GOING SOLARSOLAR INCENTIVE PROGRAM

118 RESERVATIONS for solar rebates confirmed

1 DAY confirmation time

ALL CALLS to Solar Hotline returned within 24 hours

247 MW from ~32,600 solar systems incentivizedsince 1999

ENERGY SAVINGS & INCENTIVES

COMMERCIAL CUSTOMERS

(October 12—18 2018)

Combined annual energy savings: 109,246 kWh = ~109 MWh

Taking 18 homes off the grid per year

Avoiding 41 metric tons of greenhouse gas emissions per year

Removing 9 gas-fueled vehicles off the road annually

Commercial Lighting Custom Performance

10 paid projects 1 paid projects

$23,795 incentives paid $1,972 incentives paid

102,672 kWh savings/yr 6,574 kWh savings/yr

Wind storm on Oct. 15-16 primary cause of outage spike.

WATER

Service Interruptions 99.92% of customers experienced NO SERVICE INTERRUPTIONS.

For the week, there were 27 main leaks and 540 service interruptions.

Residential Water Conservation Savings: Free Aerators and Showerheads LADWP continues to improve awareness and visibility of water use and encourage customers to embrace and implement water conservation. To support these efforts, LADWP offers a myriad of rebates and free water saving devices to its customers. From July to September 2018, LADWP distributed approximately more than 2,000 to residential customers with the potential to save ~6.6 million gallons of water by switching to water efficient aerators and showerheads. That amount of water savings is equivalent to providing drinking water to an estimated 61 homes annually.

LADWP in the Owens Valley: Laws Revegetation Project LADWP Watershed Resources Staff, Bishop Construction, and CalFire crews planted approximately 17,000 native shrubs in a mitigation effort to reach the vegetation goals of the area around Laws, a small town located northeast of Bishop, Calif. for the Laws Revegetation Project. Every spring and fall LADWP staff and partners plant large numbers of native plants to help meet mitigation goals. This round took place from October 1-5, 2018 and involved planting plants across 25 acres of a new parcel and replanting to improve 47 acres of a parcel that was initially planted in 2015. In addition, LADWP has established a seed farm and two greenhouses to air in the implementation of all revegetation projects in the Owens Valley.

POWER Outages

91.56% customers experienced NO OUTAGES

• More than 79,828 LADWP customers were impacted by the October 15-16, 2018 Wind Storm.

• Power for all 79,828 customers was restored within 24 hours

For the week, there were 1,505 outage incidents, affecting 126,524 customers, including:

61 full and partial circuit outages that affected 75,543customers mostly in Florence, Hollywood, Studio City,Vermont-Slauson, and Vermont Square.

19 transformer outages that affected 809 customers mostlyin Sylmar, Hollywood Hills West, Westlake, Vermont Vista,and Mar Vista.

Solar Incentive Program (SIP) SIP, LADWP’s net-meter solar program, offers incentives to offset the cost of installing a solar rooftop system at a home or business.

As of October 22, 2018, approximately 244 megawatts(MW) from approximately 32,600 solar installations havebeen incentivized through $322.2 million in rebates, andput in service since the program began in 1999. WithinLADWP’s service area, there is a total of 280 MW from37,088 customer-owned net-meter photovoltaic solarsystems.

During the week, SIP staff confirmed 118 incentivereservations and processed each within one day’s time.Calls to the Solar Hotline were answered within 24 hours.

Energy Savings & Incentives LADWP continues to assist its commercial customers in saving energy and money. During the week of October 15-21, 2018 approximately 109 megawatt-hours were saved through the Commercial Lighting Incentives Program and the Custom Performance Program. That amount of energy savings reduces greenhouse gas emissions equivalent to avoiding 41 metric tons per year, or taking 9 gas-fueled vehicles off the road on an annually.

NEWS & NOTES

LADWP Takes Part in the Great Shakeout Drill

The Great ShakeOut is an annual, worldwide event, which takes place in October. This year, LADWP employees were amongst the 24 million registered global participants in the ShakeOut drill at 10:18 a.m. on October 18, 2018. Emergency preparedness is vital to safety and LADWP’s ability to deliver water and power to the City of Los Angeles.

To learn more and receive tips on emergency preparedness visit http://preparesocal.org/tips-and-tools/

CUSTOMER SERVICE During the October 15-16, 2018 Wind Storm the

Customer Contact Center received 3,374 customer calls.

Customer call wait times averaged 50 seconds for thereporting period of October 15-21, 2018.

Customer call wait times have remained below the3-minute goal since July 20-26, 2015.