status report on la. 1 toll operations
DESCRIPTION
Status Report on La. 1 Toll Operations. October 11, 2013. Previous Improvements. Cash Lane Lengthened before Summer Peak Toll Booth A dded, Toll Collection Staff Hired Manual Toll Collection over Summer Peak ATPM/Manual Collection Plan for Winter Months. Back Office Accomplishments. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/1.jpg)
October 11, 2013
Status Reporton La. 1 Toll Operations
![Page 2: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/2.jpg)
Previous Improvements
• Cash Lane Lengthened before Summer Peak• Toll Booth Added, Toll Collection Staff Hired• Manual Toll Collection over Summer Peak• ATPM/Manual Collection Plan for Winter Months
2
![Page 3: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/3.jpg)
Back Office Accomplishments• Violation Processing Improvements
– Notices to be sent out within 30 days of violation– Backlog of images reviewed, notices to be mailed pending Act 206
process implemented – Out of State Violation Notices sent (YTD)
• Texas - 670• Mississippi – 472
• Act 206 Being Implemented• Became effective in June 2013• Reduces late notices from 3 to 1• Reduces late fees• Allows for communications by electronic mail
3
![Page 4: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/4.jpg)
4
Customer Service Enhancements
• Automated Notification Letters• Credit Card Expiration• Credit Card Auto Replenishment• Low Account Balance• Negative Balance
• Guidelines for Resolution of Violations• Violation Hearings Held Locally or Over Phone
![Page 5: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/5.jpg)
Revenue
Summer 2013 (Tolls Collected)• Monthly Breakdown
– June $511,362.99– July $556,575.13 (Record High in Transactions)– August $575,622.73
• Collection Rate of 95% in lane
Historical Collected vs. Expected Tolls• 2011-2012 81% collected• 2012-2013 96% collected
5
![Page 6: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/6.jpg)
GeauxPass Efforts• 1,826 Toll Tags Sold Since July 2013• Open Road Tolling (ORT) transactions -
66% – 56% toll tag – 10% V-toll using license plate image
• Establishing a New User Agreement• Toll Tag Giveaways (La. 1 Coalition)
– Acquired 1,000 additional tags:• 375 handed out, 625 remaining
– Requires minimum of $30 to qualify
6
![Page 7: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/7.jpg)
Future Plans• Implement New AVI Multiprotocol Readers
– 6B, 6C, and IAG technology– Supports national interoperability
• Exploring Single-Trip Payment Option– Alternate means of payment instead of cash, faster– More effective use of ATPM’s
• New Legislation– Simplify toll schedule– Implement toll differential
• RFP for Back Office Operations
7
![Page 8: Status Report on La. 1 Toll Operations](https://reader035.vdocument.in/reader035/viewer/2022062323/5681634f550346895dd3ef14/html5/thumbnails/8.jpg)
Questions
8