Elite Series® Model 8500 Wall Mount Garage Door Opener Consumer Conversation Guide

No one knows your business and customers like you, and you know that in today’s climate of ever-growing technology, consumers expect more from the products they purchase.

The new 8500 garage door opener from LiftMaster® offers many innovative and unique features and accessories that will truly benefit homeowners’ daily lives—benefits most homeowners don’t even know about. This garage door opener uses technology that allows homeowners to do more than just open and close the garage door, and we thought you might appreciate some conversation tips to help develop a solution for a customer who may not even know one exists.

This guide will also help you prepare for the installation in advance and helps ensure you have all the necessary products and tools on the truck prior to installation.

• May I ask you some questions about the problem you are having?

• Can you describe the problem you are experiencing with your garage door and/or opener?

• Do you know what type of garage door (give examples) and brand of garage door opener you currently have?

• Do you know how old your garage door opener is?

“The Phone Call”: Understand the Current Situation of the CallerSTEP 1:

There is an opportunity to begin a conversation about openers with upgraded features, guiding your customer toward a better solution for their needs.

The Chamberlain Group, Inc.845 Larch AvenueElmhurst, IL 60126

LMGDCG0085©2013 The Chamberlain Group, Inc.Printed in U.S.A. 02/13

Ask Questions to Understand the Customers’ Real Needs

Providing the Customer Real Solutions

STEP 2:

STEP 3:

• May I ask you some more questions that will help determine the right solution to your problem?

• Would you say that your garage door opener is noisier than you would prefer?

• Is there a room above the garage?

• Would you consider the appearance of your garage to be important to you?

• Would additional garage space be useful to you?

• Has your home ever experienced a power outage?

• Have you ever accidentally left the garage door open when you’re not home or wondered if you left it open?

• Have you ever accidentally left the garage door open overnight or wondered if you left it open?

• Ultra-quiet garage door opener––the 8500 wall mount design has fewer moving parts resulting in ultra-quiet operation. The 8500 is the only opener with no direct transfer of sound and vibration through the ceiling to the floor above.

• Clean appearance floor to ceiling––the 8500 wall mount design clears your ceiling of rails, chain, belts and hanging garage door openers.

• Overhead storage—the 8500 wall mount design frees up overhead space which can be used for storage.

• Always get in and out of the garage, even when the power is out––the 8500 garage door opener comes with a Battery Backup capable option.

• Control your garage door opener from anywhere––the 8500 garage door opener with MyQ® technology and LiftMaster® Internet Gateway lets you monitor, open and close your garage door straight from your smartphone, tablet or computer.

• Automatically close the garage door––the 8500 features Timer-to-Close technology that closes the door in 1, 5 or 10 minutes if left open.

• Monitor and control the garage door from any room in the house––with the Garage Door Monitor.

Ask questions that will help get homeowners thinking about how important garage access really is. Ask questions that will allow you to tell them about products with innovative features that will provide them added safety and security, as well as more freedom and control.

Based on their answers, you’re in a terrific position to provide the homeowner with a suggested recommendation that would make their life easier, and provide you a more valuable customer.