store of the future 15102015
TRANSCRIPT
The Future of Retail starts withthe ultimate question: “What if ?”
Twitter: @frankquix @storefuture
What if 50% of non food products will be sold online
What if Pure Players will take 50% market share
The new 50/50 equation
75%
The Future of Retail
How will we shop by 2030?
Good question!
Ask the shoppers of 2030!
Millennials digitalgrown ups
The digisumer on the move
99%
Millennials love toshop offline
Shopping will be done in stores
69%
The store as Playground forBrand and Product
Millennials65%
Boomers57%
Fusion Retailing, the perfect hangout for shopping
Millennials64%
Boomers52%
Customers decide when to buy, not You!
Millennials63%
Boomers44%
Promoters are your new promotion
Millennials45%
Boomers30%
It’s the story that sells, not the store
Millennials41%
Boomers29%
The Store of the Future
Store of the Future
Store of the Future
Source: Q&A Research 2014
Store of the FutureSearch
• Raise awareness• Mouth-to-mouth ads• Get discount offers• Gathering opinions• Compare products• Plan journey• Plan route
Shop
• Customize• Browse, check & try• Be inspired• Be serviced• Get suggestions• Be Advised• Be entertained• Fit and test• Get loyalty benefits• Check-outs• Get products• Return products
Share
• Share products & services• Share information• Share opinion with company (C2B)• Share opinion with pears (C2C)• Receive after sales treatment
Store of the Future
Source: JDV/TRC 2014
The Store of the Future350 SQM
15+ Retailers & Brands
35+ Partners
12 Months
12 Side tracks
365 Days customers
The Store of the Future
The Store of the Future
The Store of the Future
The Store of the Future
The Store of the Future
Store of the Future
The Future of Retail starts here
Q&A Research & Consultancy
Printerweg 22
3821 AD, Amersfoort
033-2454637
www.qanda.nl
Contact
Frank Quix
@frankquix
00316-55825887
Will you be joining us?