strategies used by employment service providers in the job ... › sites › default › files ›...
TRANSCRIPT
![Page 1: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/1.jpg)
Strategies Used by EmploymentService Providers in the Job
Development Process: Are theyconsistent with what employers want?
LaVerne Buchanan, Ed.D.Monica Simonsen, Ph.D.Richard Luecking, Ed.D.
TransCen, Inc.Ellen Fabian, Ph.D.
University of Maryland
![Page 2: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/2.jpg)
Relating jobdevelopmentstrategies towhat employersvalue!
![Page 3: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/3.jpg)
What do we know about the employmentprocess for people with disabilities?
We have considerable research onemployer attitudes and barriers to hiringpeople with disabilities, but lessinformation on their employmentpractices regarding people withdisabilities.
![Page 4: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/4.jpg)
What do we know about the employmentprocess for people with disabilities?
We have considerable descriptions of jobdevelopment approaches, but fewstudies on what types of strategies jobdevelopers actually use.
![Page 5: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/5.jpg)
We Conducted a Two-Part Study
Part 1:
Attitudes & Beliefs of Job developmentprofessionals towards employers
Part 2:
Strategies used by Employment Used by ESPs:Are they consistent with what employers want?
![Page 6: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/6.jpg)
Part I: Attitudes and Beliefs of Job DevelopmentProfessionals Toward Employers
Findings Identified three types of job developers– Relationship Builders– Supply Siders– Job Brokers
![Page 7: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/7.jpg)
Part I: Attitudes and Beliefs of Job DevelopmentProfessionals Toward Employers
Findings Identified qualities job developers look for in
Employers–Open-minded–Advertise openings–Have a history of hiring people with disabilities–Have a diverse workforce
![Page 8: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/8.jpg)
Part I: Attitudes and Beliefs of Job DevelopmentProfessionals Toward Employers
Implications Job developers have different styles and strengths EPAB Survey can be used as a training tool by
supervisors in CRPs More information is needed on how perceptions
and preferred practices are in line with whatemployers want or need
That is the purpose of the next study!
![Page 9: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/9.jpg)
Part II: Strategies Used by Employment ServiceProviders in the job development process: Are they
consistent with what employers want
Why is this important? Little is known about the actual strategies and practices
used by job developers across diverse consumer groups
There have been very few efforts to compile whatemployers recommend as preferred job developmentpractices in comparison to job developer practices
![Page 10: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/10.jpg)
Purpose of Part 2 of the Study
Identify strategies job developers report as mosteffective in the job development process.
Identify strategies employers prefer and recommendin the job development process.
Identify the disparities between what job developersdo and what employers want.
Make recommendations for closing the gap!
![Page 11: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/11.jpg)
Questions that Guided Study
Can we identify “preferred strategies” used by jobdevelopers in the employment process?
What are the strategies that employers report asmost effective in the job development process?
What are the differences between job developers’key strategies and what businesses want andvalue in employment/placement process?
11
![Page 12: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/12.jpg)
Methods Six focus groups with
experienced EmploymentServices Providers (n=48)
New Jersey ESPs (n=22)
Maryland ESPs (n=26)
Review of employer literature
12
![Page 13: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/13.jpg)
Analysis Transcribed focus group recordings
Uploaded transcripts to Nvivo (qualitative analysis software)
Identified and coded themes through iterative qualitativeanalysis process
Categorized the strategies into sequential phases of theemployment process
Synthesized the findings from the employer literature
Categorized the preferred strategies into sequential phases inorder to compare them to the findings from our focus groups
13
![Page 14: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/14.jpg)
Perceptions of theEmployment Process
Job Developers Employers
Developing and Maintaining Relationships
Pre-Employment Recruiting
Job Placement/Hiring Hiring
Post-Placement Advancing
14
![Page 15: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/15.jpg)
Focus Group Findings:Job development strategies
Phase 1: Developing & Maintaining Relationships
Develop & utilize business networks
Host employer recognition ceremonies
Track employer contacts
Send thank-you and holiday cards
Maintain contact after job ends
15
![Page 16: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/16.jpg)
Developing & MaintainingRelationships
16
![Page 17: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/17.jpg)
Developing & MaintainingRelationships
17
“You need to believe yourself that everyoneyou serve can work. If you have this belief,and you approach employers, you will sharethis belief with them and have moresuccess. It’s interpersonal communication,body language, and how confident you are.”
![Page 18: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/18.jpg)
Developing & MaintainingRelationships
18
“I develop a relationship with employerswho make the decision about hiring, andthen sit down and talk to them aboutwhat I do and how I do it.”
![Page 19: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/19.jpg)
Developing & MaintainingRelationships
19
“Most of the time companies who hire us,they’re gonna take the chance becausethey like us. So you build the relationshipby focusing on something in common –like they’re golfers, if you play golf well,then you talk about that. Because that’sbusiness.”
![Page 20: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/20.jpg)
Focus Group Findings:Job development strategies
Phase 2: Pre-Employment Patronize businesses
Network with employees and colleagues
Research businesses/informational interviews
Identify shared interests/personal connections
Learn and use business language
20
![Page 21: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/21.jpg)
Pre-Employment
21
![Page 22: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/22.jpg)
Pre-Employment
“The basic thing is you get your foot in the door,you just never know what is going to happen,maybe there are opportunities that will ‘pop up’.And it’s also networking with other people toidentify job leads – we share information aboutcompanies with other agencies in our area.”
![Page 23: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/23.jpg)
Pre-Employment
“I focus on people I know – I know you and youhave a job opening, so I can get through the door.Most of the time, the position your client’s areapplying for is all because of someone you know.It’s all about who you know.”
![Page 24: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/24.jpg)
Focus Group Findings:Job development strategies
Phase 3: Job Placement/Hiring Observe office environment & culture Conduct cold calls Persist in making contacts/wait for staff turnover Approach/compliment personnel Emphasize employee’s support network Address disability concerns/assistance with accommodations
![Page 25: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/25.jpg)
Focus Group Findings:Job development strategies
Job Placement/Hiring, continued Sell benefits of hiring person with disability Provide testimonies Highlight benefits of using an employment service agency
(e.g. pre-screened applicants, job coach) Find new businesses in the community, especially small
businesses
![Page 26: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/26.jpg)
Job Placement/Hiring
![Page 27: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/27.jpg)
Job Placement/Hiring
“When employers say, ‘we can’t hire this personbecause we don’t have time to handle [them]’, Isay, ‘it’s not your job to handle this person, yourjob is to be their boss, it’s on the job coach...I’ll bethere . I don’t care if the client wants the job coach,I am here in the beginning and until the end.”
![Page 28: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/28.jpg)
Job Placement/Hiring“I think what makes me a good job developer isthe carving out of the job; they may not necessarilyhave an open position, but if I walk into theestablishment and see something that’s not beingdone, then I can go to the manager and point outwhat is needed. This way I match the person’sskills to the customized job.”
![Page 29: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/29.jpg)
Focus Group Findings:Job development strategies
Phase 4: Post-Placement Follow-up/assist with job coaching
Remain accessible and available
Facilitate natural supports
Problem solve performance/termination issues
![Page 30: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/30.jpg)
Post-Placement
![Page 31: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/31.jpg)
Post Placement“I let the employer know who I am, let’s try toensure that I won’t give you anyone that willcause a problem. I give them my phone number, Ilet them know that I treat them as a friend – theemployer can call me anytime if there’s aproblem. I interact with them so they begin to likeme. They key is making myself available toemployers.”
![Page 32: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/32.jpg)
Post Placement
“We give awards to recognize employers whomaintain our employees for more than one year.”
“I usually send a thank you postcard to successfulemployments.”
![Page 33: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/33.jpg)
How did we identify employerpreferences?
Primarily based on three recent studies that involveddirect surveys of employers :
Domzal, Houtenville & Sharma (2008)
Hernandez & McDonald (2007)
Waterhouse, Kimberley, Jonas & Glover (2010)
33
![Page 34: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/34.jpg)
Perceptions of theEmployment Process
Job Developers Employers
Developing and Maintaining Relationships
Pre-Employment Recruiting
Job Placement/Hiring Hiring
Post-Placement Advancing
34
![Page 35: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/35.jpg)
Business Survey Findings
Relationship Building
Credible resources related to disability employment
Information/clarity of agencies services, support
Collaboration which will help the business:– Improve their bottom line
– Meet needs of growing global markets
– Gain recognition as a socially responsible organization
35
![Page 36: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/36.jpg)
Business Survey Findings
Recruiting
Attain visible top management commitment
Demonstrate how applicant adds value to the businessand bottom line
Provide evidence to document performance andproductivity
36
![Page 37: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/37.jpg)
Business Survey FindingsHiring
Evidence of applicant performance
Testimonials from senior personnel
Accurate disclosure information linked toaccommodations and performance
Credible and reliable third party support
37
![Page 38: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/38.jpg)
Business Study FindingsAdvancement
Consultation in applicant retention andadvancement strategies
Information/resources on how workplaceaccommodations improve employer productivity
Consistent communication with job developers(reliable follow-up)
Information/resources on and accommodations
38
![Page 39: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/39.jpg)
Conclusions Significant disparities exist between what
employment services providers do and whatemployers have said they want or prefer.
Businesses view the employment process from acost/benefit or value-added approach while jobdevelopers continue to rely on traditional supply-sidestrategies.
![Page 40: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/40.jpg)
Employers Want Job Developers Focus onRela%onshipBuilding
To developrela+onships based ontrust and credibility
Finding and contac+ngbusinesses
Recrui%ng/Pre-‐Employment
Evidence of Applicant’svalue to company
Applicant’s need for ajob
Hiring Demand-‐side solu+on Supply-‐sideinterven+ons
Post-‐Placement/Advancement
Demonstra+on ofreturn on investment
Maintaining job
40
![Page 41: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/41.jpg)
41
![Page 42: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/42.jpg)
Recommendations Relationship Building phase– Focus on trust and credibility
Recruitment/Pre-Employment Phase– Focus on adding value
Hiring Phase– Focus on demand-side interventions
Advancement/Post-Employment Phase– Focus on maximizing employee benefits to the business
![Page 43: Strategies Used by Employment Service Providers in the Job ... › sites › default › files › ...Job Placement/Hiring “I think what makes me a good job developer is the carving](https://reader034.vdocument.in/reader034/viewer/2022042404/5f1b7871eeb0b21dce5ec92b/html5/thumbnails/43.jpg)
Additional information andtools of the trade:
www.transcen.org
Click publications