stratitude servicenow itsm services
DESCRIPTION
An overview of Stratitude's ServiceNow IT service management solutions, ITIL expertise and services around Service Catalog, Asset Management, Knowledge Management, Incident Management, Business Services and Reports and Analytics.TRANSCRIPT
Stratitude and ServiceNow
- Automating Enterprise IT Operations - Transforming IT Business Processes
ServiceNow and IT Services Management
ServiceNow today is the most comprehensive IT Services Management Solution.
The goal of ITIL is to help organizations better deliver and measure cost effective IT services through standardized processes, terminology and automation.
It provides a strong framework for managing infrastructure, development and operations.
Call in your request We email a confirmation of
requirement and time required
Key ServiceNow Applications
Domestic Outsourcing
Some of the key applications included in ServiceNow are, • Services Catalog Management and Implementation
• Workflows and Task Management
• Change Management
• Business Services, CMDB and Asset Management
• Incident and Problem Management
• Integrations with other systems
• Release and SDLC
• Knowledge Management
• Reporting and Analytics
What we can do
Process Review
• Service Catalog Implementation and defining the ServiceNow architecture
• Roadmap for Custom application Development
• Gap Analysis and Release Management
• Estimation and Planning
Technology Review
• Rollout and Adoption Strategy
• Application Strategy
• User Training and Adoption
Implementation
We work with customers during the implementation process. Our team is involved in the end to end implementation process. To enable this we work with our customer’s IT teams and help them utilize key components of the platform.
Asset Management
We help our clients build an extensive CMDB for hardware and software asset management to give a real time view of all the assets to maximize the efficiency of the resources. This helps in managing, maintaining and controlling the configuration items.
Services Portfolio
Enhancements
We work with our clients who already have ServiceNow and are looking for extending their implementations. We help our clients leverage additional features and functionalities of the platform.
Integration
We work with your IT teams or 3rd party vendors to complete email based integrations, JDBC and ODBC connectivity and mapping and web services integration. Our team has worked on custom code and point to point integrations. Key integrations include LDAP and LanDesk integrations using MID servers.
Services Portfolio
Call in your request We email a confirmation of
requirement and time required
Stratitude Key Value Adds
Domestic Outsourcing
• Design and development of components that can then be reused across the platform.
• Quick Application development.
• A customizable and feature rich UI using the content management module.
• Extensive use of Process Flow formatters and UI macro Formatters.
• Comprehensive data integration and expertise in enterprise integrations.
• Customizable and Extensible Integration framework.
• Streamlined CMDB data model.
• Realtime analytics and Custom Information Analysis.
Stratitude Client Engagement Models
Turnkey Projects
Turnkey projects implemented onsite, or offsite.
Domestic Outsourcing
Client Work is done domestically
under the supervision of
our CoE. Client is in constant loop
through daily updates
Service On-demand
Call in your request We email a summary of
requirements and the time required
Delivery + Statement of Time Utilized
Onsite Staff Augmentation
Tech Leads
Architects Developers
Administrators Business Analysts
Hybrid Model Domestic
Outsourcing Service
On-demand Staff Aug-mentation
Set Deliverable
# of Hours
Onsite Resources
Tried, Tested and Delivered
Our Clients
Stratitude , Inc
39510 Paseo Padre Parkway,
Ste 160, Fremont, CA 94538
Phone: (510) 709-4200
Email: [email protected]