STRIMA“You Have Spoken and We Have Listened”

Rollie BoedingState of Wisconsin

Jonathan BowState of Texas

John FernattState of West Virginia

Steve KahnAON Global Risk Services

September 19, 2011

Lexington, KY

Goals of Session

• Review Results of STRIMA State Members Survey

• Review Changes and Pending Changes in Web Site

• Review Results of Cost of Risk Benchmarking Report

Do you currently have access to the web site?

21 of 25 Respondents Answered YES

Yes

No

How often do you access the web site?

11 of 25 Respondents Accessed Less Than Once a Month

Daily

Weekly

Monthly

Less than once a month

Less than once a year

Never

What would increase your frequency of your access?

More user friendly and more member participation in forums

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

The website

becomesmore userfriendly.

I get areminder

fromSTRIMA to

do so.

Thecontent

becomesmore

relevant tome.

Moremembersparticipate

in theforums.

Links toAssociatemembers

areprovided.

Moremembers

putRequest

ForProposalson the web

site.

Moremembersshare loss

controlprograms.

When needing information, do you prefer to use the forum or to send mass membership e-mails?

12 Prefer E-mails, 7 Prefer Forum and 6 Had No Preference

Forum

Email

I have no preference

If you prefer e-mails rather than forum tell us why?

Ten Respondents Indicated Quicker and More Responses

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Using the forum istoo time consuming;it’s quicker to send

an email.

Using the forum istoo difficult; it’s

easier to send anemail.

I get a quickerresponse.

I get moreresponses.

If you prefer to use the forum versus the e-mail tell us why?

7 Respondents Liked a Record of Responses in One Place

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

I don’t want to fillup people’s

inboxes.

I don’t likegetting massemails, so Iwon’t send

them.

I like that in oneplace there is a

record ofresponses that Ican retrieve as

needed.

There is ahistorical

record kept formy futurereference.

It encouragesdialogue.

Board had suggested when using mass e-mails to blind cc members to avoid “reply to all” responses, then compile the results and send to everyone. Do you support this concept?

15 of 25 Respondents Liked This Concept, But 10 Opposed

Yes

No

Results confusing and conflicting

..12 of 25 preferred e-mails (less than 50%)

..15 of 25 liked concept of blind cc e-mail with originator compiling results

..but 10 did not like concept “Did not want to compile results”

The challenge…

Develop a process that was

easy to use

avoided the mass e-mails responses to all compiled the data in one location

Have you served on a STRIMA committee?

14 of 25 Respondents Have Served on a

Committee

Majority of “No” Respondents Would Like to serve on a Committee

Have you served on the Ex Committee?

16 of 26 Respondents Had NOT Served on Ex Comm

But ONLY 4 of 16 Had An Interest in Serving on Ex Committee

Annual Conference Questions

• 22 of 24 Respondents Had Attended a Conference

• 12 of 23 Respondents Had Attended 5 or More Conferences

• 20 of 23 Respondents Liked the Length of Conference

• 3 of 23 Respondents Thought Conference Too Long

• 19 of 23 Respondents Liked Tuesday Afternoon Open

What do you do with your open time on Tuesdays?

10 of 19 Respondents Take Time to Relax and Enjoy the Area

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Confer with other attendeeson risk management

issues

Catch up on e-mails andwork from office

Take time to enjoy the areaand relax

Would you be supportive of STRIMA doing a Cost of Risk Benchmarking Survey?

23 of 25 Respondents Said Yes

But When Asked if They Would Participate if it

Required 3 or 4 Hours of Time to Compile Data?

Only 21 of 25 Respondents Said Yes

But 23 States Did Participate in Survey!

What’s next?

Jonathan and John will review completed changes to web site and provide some instruction in the process

Steve Kahn will present the Cost of Risk Study