student ambassadors program - leading and communicating effectively
TRANSCRIPT
Ambassadors Program Leading & Communicating Powerfully
Heidi Alexandra PollardCEO, UQ Power
Workplace Futurist and Company Culture Architect
Shift happens.• Hyper-connectivity leading to
increased screen time
• Accelerating pace of change leading to overwhelm
• Tailored convenience means we want it all and we want it now
Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport.
The ability to communicate
The One Constant
Spotlight on USpotlight on UWhat’s your biggest What’s your biggest
communication challenge? communication challenge?
EXPLORING YOUR SIGNATURE COMMUNICATION STRENGTHS
Understanding your individual communication style strengths and the effect it may have on others.
• No right or wrong scores, no style is better than another.
• One high score (4 pts or more) strong preference
• Two high scores (within 2 pts) may lead with
preferred style and can draw from others
• Three close scores will lead with a preferred
style, may have developed from experience
• Equal scores in all four styles highly
adaptable, may appear inconsistent to others
PSCI Scoring
THE DIRECTING STYLE
Liabilities• Impatient with those
working too slowly• Lone ranger• Can be judgmental• Tendency to dominate
others• Difficulty trusting others
with work• Need to be in control
causes frustrations
Strengths• Fast paced, quick
thinkers• Focus on action
and results• Decisive• Takes responsibility• Natural leaders• Visionary, big picture
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
THE PRESENTING STYLE
Liabilities• May not always be
taken seriously• Poor operational
follow through• Easily bored• May overpromise
and underdeliver• Would rather talk
than listen• Does not manage
time well
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
Strengths• Knows how to have fun
• Always up, energetic
• Communicates easily
• Motivates others
• Lots and lots of ideas
• Enjoys/prefers new projects
THE MEDIATING STYLE
Liabilities• Likes privacy, may be
difficult to get to know• Focuses on people issues
over business progress• Reluctant to correct
difficult people problems• Doesn’t like risk taking• Doesn’t care for surprises• May avoid centre stage
Strengths• Subtle, gentle, indirect
and inclusive• Good listener• Expert• Loved by everyone• Champion of others• Encourages others
through appreciation
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
Strengths• Likes people, not
large groups• Confident if facts
are known• Likes to give advice• Very thorough• Fair and unbiased• Enjoys structure
Liabilities• Difficult to stop pursuing
perfectness• Fear of mistakes creates
time consuming tasks• Tends to be critical• Worries a lot• Slow to embrace new
THE STRATEGIZING STYLE
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
Appreciating your style and others
1. The top three positive characteristics of my style are:
2. The three strengths I admire most in people with the opposite style are:
3. The strength of mine that drives others crazy is:
4. I feel most like myself, comfortable when:
5. I feel least like my style, out of my comfort zone when:
6. My preference for handling conflict and difficult conversations is:
7. Draw a symbol that you believes best describes your style.
4 STEPS TO PRESENTING WITH CONFIDENCE
AND CHAIRING MEETINGS
4 steps to successThe effectiveness of your relationships, your ability to
build trust, your ability to assert yourself and handle
conflict and your ability to craft a powerful message in
person or in writing depends upon
you mastering 4 foundations:
IQ – Intellectually focused
EQ – Interpersonally connected
Body – Physically energised
Vision – Purposefully aligned
www.UQPower.com.au
You have to #startwithU by being super clear on what you need to communicate and believing in U and your message.
If you don’t believe, no one else will, every one can spot a phoney!
Step 1 – Be clear on the WHY
What are the top 2-3 points you want to make?
This is all about your FOCUS.
Step 2 – IQ – KNOW YOUR WHAT
IQ Focus Practice Exercise 1 – shoot ‘em up, OK
Position 1 Position 2
Step 3 – BODY – YOUR HOW
How does what you are describing work?
How will it feel? Look like?
What examples or stories can you share?
What’s next?
How will this effect them?
Who needs to know?
Step 4 – EQ – KNOW YOUR WHO
Let’s put it all together!
Making Meetings Work
Meetings also run smoother when you follow the four step process:
1 – Why are you meeting?
2 – What needs to be discussed?
3 – How will it work? Who needs to get involved?
4 – What are the next steps?
The most powerful communication tool at your disposal is not your mouth, it’s your entire body.
Become fluent in body language as your second language and watch your results soar.
Use your body!
Understanding your body language and other physical cues is very important when you are communicating with others.
Your non-verbal communication skills are just as important as your verbal skills.
The most important thing to ensure is congruence – that your messages match your body.
Powerful Body Language
- 7% of meaning is in the words that are spoken
-38% of meaning is paralinguistic – the way we say it
-55% of meaning is in body language & expression
WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE
“When it comes to body language,
there are some who have better
vocabularies than others.”
Doug Larson
Introduce yourself to someone:
Like it’s a waste of your time
Test It In Your Body
Introduce yourself to someone:
Like you really really want to impress them but are a phoney.
Change Your Body
Introduce yourself to someone:
Like they are your long lost best friend
Lead With Love
body language practice
www.UQPower.com.au
“It’s important we get this right.
Things must change around here.”
FEEDBACK and OUTCOMES
UQPower.com.au