An essential guide to computing service

Student Guide to IT Services

2018/2019

IntroductionWelcome to Guide to IT Services.

In this guide you will find useful instruction and information on

how to use the applications and IT facilities to support your learn-

ing. We hope you will make good use of the services offered.

If you have any problems or queries, contact IT Service Centre for

help and advice.

Contact details are given as below:

Phone: 0512-88161250

Email address: IT@xjtlu.edu.cn.

Service Request System: http://service.xjtlu.edu.cn

Yours faithfully,

Management Information Technology and System Office (MITS)

Index

P3/Networks and Connectivity 3 Network 3 Wi-Fi 3 VPN for Off Campus 4 eduroam 4 Email

P5/Storage 5 File Server 5 FTP Server

P6/Information Systems 6 Official Website 6 guide.xjtlu.edu.cn 7 SITS e-Bridge 8 ICE System 8 Digital Library 8 Library OPAC 8 Cxstar 9 Student Onestop and Accommodation Application System 9 Student Club System 10 Utalk 10 Alumni Nest 10 Career Centre System (CCS) 11 CRM

P12/Desktop Support 12 Student Printing 13 Computer Labs 15 Multimedia Support for Campus Activity

P16/Academic Support 16 Academic Software 16 Student Response System (SRS) 16 Campus Media Centre

P17/Security 17 Something You Should Know About 17 Anti-virus 17 Email Spam 17 Other Security Tips

P18/Getting Help 18 IT Services for Students 18 IT Service Centre 18 IT WeChat 18 The Service Request System (OTRS)

P1/Getting Started 1 Account 2 Student ID Card

One account for everyone •

•

•

Logging into a computer in campus • •

Change the passwordAs a security precaution, you must change your password regularly.

Option1: Log in the computer to change • • •

Option2: Log in webmail to change (https://mail.xjtlu.edu.cn/) • • •

Getting Started

Account

1

MITS office issues an account to every studentThe account contains one unique User ID and an initial passwordYou can use this account to log on any IT system such as computers, E-mail, File server, Library and so on.

After log in press “Ctrl+Alt+Del”Select “change a password” in the new windowChange the password in the new window

After log in press “Options” on the upper right cornerSelect “Change Your Password”Change the password in the new window

Press “Ctrl+Alt+Del”, the login window will appear.Input username and password, and press “Enter” to complete the login process.

Getting StartedStudent Guide to IT Services

2

Password securityYour password should be: • at least 7 characters long; • include at least 3 types of the 4 character sets: - Upper case letters (A, B, C, …), - Lower case letters (a, b, c, …), - Numbers(1, 2, 3,…), and - Special characters (Except |, :, space). For example, “Tye9090” is a valid password, but “tye9090” is not since it contains only two types of character.

If you forget your passwordPlease send your XJTLU mail account, XJTLU ID number and photo copy (<5MB) of your XJTLU student ID card and identity card to IT@xjtlu.edu.cn via your personal mailbox. MITS staff will then reset your password.

Student ID cardEvery student is given a student ID card. This card shows your name, photograph and student ID number, and is used as iden-tification on campus.You can use it to• borrow books in library• pay for student self-service printing• pay for canteen meals • take city bus and subway

How do I top up the ID card?The card can be recharged in i Wisdom Lake Customer Service Centre on the east side of the first floor of Suzhou Graduate School of Nanjing University (Monday & Friday) and in Kedi convenience store on XJTLU campus.

If you lose or damage your cardPlease login http://portal.xjtlu.edu.cn/sites/ssp/, find “Student ID Card Replacement” to apply a new one, it will cost 20RMB fee for a new card. It usually takes around one week to issue a new card.

If your card has lost the magnetismFirst, you must go to i Wisdom Lake Customer Service Centre to change a new blank card (transfer money into new card if you have money in pre-vious card), which is free. Second, send your student ID number, name, student account and problem description to IT@xjtlu.edu.cn. Third, go to office 956A Central Building to print the ID card. It may take two days to process your application.

Q

Q

Q

Networks and Connectivity

Wi-Fi (Wireless Network)

Network

Intranet VPN

3

The university provides free wired and wireless network.The campus total bandwidth is 2.8G (IPv4) + 1G (IPv6).

Note:You may experience limited access and slow response while accessing some oversea websites on campus (even in China). That is because of the national firewall policy implemented by the government, not by campus network.

Connect to University’s free Wi-Fi network Search and connect campus wireless SSID (XJTLU) in terminal. Open any web page by browser, the authentication page will be automatically popup. Please login by username and password.

Further details are available at:Campus Wireless User Guide

Students are able to access campus intranet resources off-campus by VPN (Virtual Private Net-work).

You can browse https://sslvpn.xjtlu.edu.cn or use client software ‘Aventail VPN’ (Recommendation) to access campus intranet resources with your username and password.

Further details are available at:XJTLU VPN (for Off Campus) User Guide and FAQ

Mac OS

Windows 10

Networks and Connectivity

Student Guide to IT Services

4

Your email is based on the Microsoft Exchange Server. We use Outlook as desktop client. Outlook is pre-installed as part of Microsoft Office on all PCs in XJTLU.

Mailbox size LimitThe mailbox capacity for student is 500MB.Single attachment max. 20MB

Checking Emails There are two ways to check emails.

Email

• Outlook Microsoft Outlook is the rec-ommended method to man-age your university email. As mailbox size gradually increase, in order to make easier to manage mailbox, you need another location to archive important but not frequently used items.

• Web Access You can use this method on any computer connected to the Internet. Type https://mail.xjtlu.edu.cn/ and input your username and pass-word.

eduroameduroam is the abbreviation for Education Roaming. It is a global Wi-Fi roaming ser-vice agreed by Wi-Fi roaming alliance of global educational and scientific research institutions. The eduroam has covered more than 80 countries around the world of educational and scientific research Institutions.Global wide participants list: http://www.eduroam.orgXJTLU staff and students can use their university account to access free network in all the universities on the list. Choose Wi-Fi SSID “eduroam” and input XJTLU ac-count (e.g. xx.xx@xjtlu.edu.cn) to join the network. Visitors from other universities can choose XJTLU Wi-Fi SSID “eduroam” to obtain XJTLU Wi-Fi service as well.

Further details are available at:Setting Up Your Email Account Microsoft Outlook 2013 (Win-dows)

Set Up An Email Account in Outlook 2016 for Mac

Setting Up Your Email on An-droid Devices

Use the Built-in Mail App on IOS

Use Outlook App on IOS

5

File Server FTP ServerEach student is provided with 1GB of file storage on the student file server (\\file2). The file store name is the same as your account name. It is strongly recommended that you store your important files there. It is a secure location and is backed up on a daily basis. Every student has full control authority of their named folder on the file server.

There are varieties of ways of accessing file store. At first you should be use your account to login XJTLU domain. •

•

•

•

The FTP server is provided for staff to share large docu-ments with students. The server address is ftp.xjtlu.edu.cn and the port number is 21. Everyone in XJTLU can view or download shared documents on this server using the account “anonymous” with the password “anonymous” within the campus network.

There are two ways to access this server. • FTP client software

• Web browser You can also use browser to access and download.

Storage

Your file store is mapped to the “M:” driver for ease of access when you log onto any domain computer in XJTLU.

You can access it by typing \\file2 or \\file2.xjtlu.edu.cn into the address bar of Windows Explorer. You can also access the server (\\file2) directly. Left click the Start menu, type the server address (\\file2 or \\file2.xjtlu.edu.cn) into the search box, and then press Enter.

For MAC system, please click “Go” on the top menu bar, then choose “Connect to Server”. Input “smb://file2” in the Server Address. Click “Connect” and login with XJTLU account to finish.

It is recommended you download the FileZilla FTP client. Drag the file from Sector 2 to Sector 1 for downloading

6

Official WebsiteThe XJTLU official website is a quick way to under-stand the university. Most information and news of university are available here. You can browse at http://www.xjtlu.edu.cn/

Information Systems

guide.xjtlu.edu.cnThe guide.xjtlu.edu.cn website is a responsive website of the main campus information services for all XJTLU staff and students. It can be accessed through link guide.xjtlu.edu.cn or scanning QR code below:

Note: If you use WeChat to scan the QR code, please

choose ‘Open with browser’ after scanning.

Information Systems

Student Guide to IT Services

7

SITS e-bridgeSITS is a student information management system used to store, administer and manage all aspects of student information from registration to gradua-tion.

Overview of SITS functions• AdmissionsThis is a set of components that manages the recruitment of students. It covers the entire process, including the management of all enquiries, appli-cations and direct online processing of paperless applications.• StudentsStudent is a course-registration solution that manages enrolments, fees processing, invoicing and scholarships, progression, assessment, research students, alumni and student surveys.• ProgrammesProgrammes is a set of components designed to manage student curricula, assessment tracking, examinations, timetabling, attendance monitoring, and the calculation of module results and award classification.• System ToolsSystem Tools provides users with the tools to analyse, process and extract data in a variety of ways that are suited to business-process requirements.• e-BridgeThis is a group of web modules that manage the delivery of data and infor-mation from the client-server system to a web portal, which can be custom-ized with an institution’s own business processes and academic rules.

You can browse at https://ebridge.xjtlu.edu.cn

Information Systems

Student Guide to IT Services

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Digital Library

Library OPACICE SystemICE (Interactive Communicative Environment) is an online teaching system.

You can browse http://ice.xjtlu.edu.cn and login by your username and password from campus net-work or off campus.

Registry post notices on ICE and lecturers can cre-ate interactive teaching materials and courseware. Students can browse teaching materials, submit homework, check marks and complete questionnaires online.

XJTLU Library is strategically on its way to become a Digital Library, emphasizing on digital resourc-es produced domestically and in overseas. There are 67 academic electronic databases available on campus which contains more than 50,000 academic journals, 531 classic academic e-books, 2.5 million Chinese e-books, a massive resource of disserta-tions and conference papers. You can access the digital library with http://lib.

xjtlu.edu.cn

OPAC (Online Public Access Catalogue) provides a book search function, including Search, Top Books, Browsing, New books, Journal, and Sug-gestion, Curriculum, InfoBoard, My Library.

You can access library OPAC system from campus network, http://opac.

lib.xjtlu.edu.cn

Cxstar

Cxstar is Xi’an Jiaotong-Liverpool University Library Multimedia Database which is a platform to manage the library non-book materials, such as a CD from a book. It integrates the functions of processing, publishing, and browsing for various multimedia resources (including at-tached CD, audio, video, etc.), which could manage and utilize the non-book materials efficiently. It has many features, including resources category browsing, over-view, search and direct employment of various resourc-es.

You can access the Cxstar with http://lmd.lib.xjtlu.edu.cn

EZproxy

Information Systems

Student Guide to IT Services

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Student Club System

Student Onestop and Accommodation Application System

Student Clubs and Organizations System are an integral part of university life at XJTLU. They not only help to enrich students’ holistic university experience but also provide opportunities for the comprehensive development with regard to their knowledge, capability and value and philosophy system. Website address: http://club.xjtlu.edu.cn

Student Onestop and Accommodation Application System is aimed to build a self-service platform to provide serious online service by Student One-Stop Service Office and Student Accommo-dation Affairs Office.Students could use these functionalities like Student Booklet Replacement, Student ID Card Replacement, My Non-Tuition Fee , Re-organization Dorm Application and Summer Temporary Dorm Application of Y2 2+2 Students.students could submit application and track all the progress of the ap-plication. Website address: http://portal.xjtlu.edu.cn/sites/ssp

Information Systems

Student Guide to IT Services

10

Alumni NestXJTLU Alumni Nest is the official website for XJTLU alumni all over the world. XJTLU Alumni Associa-tion will provide permanent accounts for our alum-ni, they can login the website with their account in campus to find Global Alumni Map, join Region alumni association, create topic/event and even interest group, add alumni into your network and etc. Whether you are in China or abroad, XJTLU Alumni Association welcomes all XJTLU alumni to join our global network: http://alumni.xjtlu.edu.cn/.

Career Centre System (CCS)

The XJTLU Career Centre System is a one-stop career service platform to fulfill XJTLU students’ requirements of career services as below:•

•

•

•

•

•

You can browse at http://careers.xjtlu.edu.cn/.

Apply for VacanciesPosition vacancies can be published by hundreds of good cooperative companies, and be chosen and applied for by students through CCS online. All the internship and career experiences of every student in CCS will be recorded in the “Student Career Profile”.Career Fair RegistrationAll career fairs or activities will be published on CCS. Students can follow them and register for what they are interested in. The fairs or activities registered by every student in CCS will be recorded in the “Student Career Profile”.External Mentor SelectionThird year students can choose external mentors by two-way selection method on CCS.Career Guidance Consultation AppointmentStudents can make appointments for career guidance on CSS.DispatchThe graduating students will be required to complete the dispatch procedureEntrepreneurshipThe students can apply the entrepreneurship project and complete the approval process.

UtalkThe UTALK is the platform which students give opinion on any topics. It has the features such as latest news, integrated forum, Art center, Physical education center and the library of community discussion, Network classroom, students video and Blog. You can access UTALK through http://utalk.xjtlu.edu.cn

Information Systems

Student Guide to IT Services

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CRMThe CRM system is intended to help us route en-quiries with prospective students amongst various internal offices and departments and to track our responses and our ability to convert prospective students into registered students. It would not be only for Masters Programmes, but also for interna-tional undergraduate students and for certain co-horts of Chinese national students through autono-mous admissions. It will also be used for managing business engagement, executive education, and alumni relationships.

You can access the CRM system with:https://apac.hobsonsradius.com/

Visit http://guide.xjtlu.edu.cn/faq-it-student.html for more information!

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Student PrintingMITS provides student self-service printing. You may submit your printing jobs from any PCs in the campus computer labs, web page (intranet only) or email. Then, you can get printing by swiping ID card on any campus student self-service printers, which proves to be safer and efficient.

At the beginning of each academic year, the University will credit your account with 90RMB. If your printing quota account balance is overdraft more than 500RMB, the account will be fro-zen. Then you need to send an email (with screenshot of Trans-actions page of Self-Service Print System) to IT@xjtlu.edu.cn to indicate that you want to pay off the overdraft of your account. The overdraft will be deducted from your Service Charge (代办费) account. Your printing account will be released after pay off the overdraft. We will settle the account when students leaving XJTLU.

Desktop Support

A4 no-colour single side 0.2 RMB/pageA4 no-colour double side 0.36 RMB/pageA4 colour single side 1.0 RMB/pageA3 no-colour single side 0.4 RMB/pageA3 no-colour double side 0.72 RMB/pageA3 colour single side 2.0 RMB/page

Location Number Color Print Scan CopyFB323 2 × √ √ √SC321 2 × √ √ √BA501 2 × √ √ √EB367 2 × √ √ √LIB 1F

7

× √ √ √LIB 3F √ √ √ √LIB 4F √ √ √ √ LIB 5F √ √ √ √HS127 1 × √ √ √DBG06 1 √ √ × ×DB106A 1 × √ √ √DB2F 2 √ √ × ×DB3F 2 √ √ × ×ES103 1 × √ √ √BS3115 1 √ √ √ √

Printer location

Start to print your document by swiping card

The price of printing

We strongly suggest you select duplex print-ing for environmental protection

Desktop Support

Student Guide to IT Services

13

Computer Labs

Check the printing history You can review your printing history, printing balance and recharging history at http://ss-print or http://ss-print.xjtlu.edu.cn

Further details are available at: Student Self-Service Printing System

1) All PCs in the computer labs are preinstalled Microsoft Windows OS and various software. Students can login as a normal domain user with their unique username and password. 2) All PCs are connected to network and can browse internet freely. 3) All computer labs open from 8:30am to 10:00 pm every day during the academic semester. During the school holiday, most of the labs will be closed. All stu-dents have free access to the labs except if a class, main-tenance work, or event is scheduled.

Computer Labs Regulations 1) 2) 3)

4)

5)

6)

7)

8) 9) 10)

Computer labs provide service for those who use computers for learning, not for other purpose. Self-study is expected not to affect the scheduled class. All students’ belongings in computer labs should be cleared by themselves when labs close at 22:00. The University takes no responsibility for loss or damage to items who leaves in computer labs. Foods or drinks are prohibited in the computer labs. Any unauthorized acts to the equipment are forbidden, do not taking any peripherals like net-work cable, mouse, and keyboard. Software could installed by IT staff only, do not install any software by your own. No tampering for any of the system file Keep the voice down, making the movements smoothly and quietly. Mobile phones must be switched to silence mode and step outside for making or answering a call. Keep clean and neat, leave yourself and others a nice environment. Please remember to log off when you leave. For any failure of hardware or software, please report to MITS Office by http://service.xjtlu.edu.cn or 88161250.

There are 6 printing options:

Printer name Default settingBlack1Sided one sided printingBlack2Sided 2-sided printing (long edge bind)Black2Sided-ShortEdge

2-sided printing (short edge bind)

Colour1Sided one sided printingColour2Sided 2-sided printing (long edge bind)Colour2Sided-ShortEdge

2-sided printing (short edge bind)

Desktop Support

Student Guide to IT Services

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Computer Lab LocationBuilding Room ID Number of PCs

Foundation Building FB459 43FB468 55FB563 112FB572 39FB564 33

Science Building SD319 30SD323 34SD379 30SD546 78SD554 84

Central Building CB463 24CB455 36CB516 56CB529 34CB563 24

Engineering Building EE305 40EE309 52EE311 55EB369 52EB441 49EB447 48

Business Building BA505 46BA512 40BA518 36

Public Building P310 64P318 72

Humanities & Social Sciences Building HS102 46HS103 74HS202 30

Design Building DB312 29Emerging & Interdisciplinary Sciences Building ES209 74IBSS Building BS109 80

BS292 27BS294 45

Desktop Support Student Guide to IT Services

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• No on-site support provided in classrooms• For big event, MITS Office can help with equipment test before the event• Students shall self-service use classroom equipment.• To book a multimedia classroom for campus activity, please contact OSSC for reser-

vation.

Multimedia Classrooms for Campus Activity

Double-decker lecture room Normal classroom (use external laptop only)

can use teaching PC, property management office turn on/off equipment

only support laptops with Windows system, not sup-port Macbook

• Foundation building 1E 1W 2E 2W 3E 3W 4E 4W• Science building SA169 SB102 SB123 SC169 SC176 SD102• Engineering building EE101 EB138 BA116 BA104 BA204 BA216 P402 P418• South campus DBG19 ESG09 ES101 ES104

• Foundation building FB173 FB137• Science building SA164 SB220 SB152 SC162 SC262 SD219• Engineering building EB233 EB111 EB476 EB275 EE122 EE118• South campus HS131 HS205 HS123 HS223 ES121 ES120 ES122 ES118NOTETo support laptop connection, MITS Office prepared following items in IT Service Desk on Library 4F (for emerency borrowing): VGA cable, RCA audio cable (FB, EB, south campus), 3.5mm audio cable (SB)

16

Many kinds of academic teaching software installed in computer lab. Students can use that software in computer labs of university. Software list for student in computer labs

SRS is based on Wi-Fi connection. Partici-pants are able to respond to polling ques-tions through their smartphone, tablet or computer through an app or web browser. All subscriptions include mobile responding capabilities which provide immediate, full access to engage and interact in the learning process.

Further details are available at: SRS (Student Response System) User Guide

Student Response System (SRS)

Campus Media Centre XJTLU Media Centre is designed to make it easy for you to upload existing media content like AVI, MPEG, QuickTime, WAV etc., and for these to be encoded for streaming delivery, currently RealMedia, H.264/AAC and MP3 in a Flash player.

The content on Media Centre is sorted by individual purpose, and managed by individual administrator. The content can be viewed in the Media Centre site http://media.xjtlu.edu.cn, or in external sites (a Virtu-al Learning Environment for example), so users are not required to login directly to the Media Centre. You should get the approval from the category administrator, if you want to upload content to Media Centre, even if you want to view some content on Media Centre.

Academic Support

Academic Software

Further details are available at:Media Centre User Guide

17

As a member of the university students, you are responsible for the data you handle. Although the university take meas-ures to protect the IT environment, it is important that all students help contribute to this process.

Avoiding installing the personal network equipment on campus by you, such as wireless AP, router, and switch;

And please avoiding installing any illegal software in the University’s computers.

Please call Student IT Service Desk at 8816 7700 if you have such requests.

All the computers of XJTLU are pre-installed with Symantec Endpoint Protection. This software will protect your computer from virus and intrusion software.

Anti-virus

Something You ShouldKnow About

Email Spam

Other Security Tips

XJTLU email anti-spam system filters spam automatically.

User will receive notification about quaran-tined suspicious spam from spam-adm@spam.xjtlu.edu.cn and decide whether to open the email in the quarantined area or not.

We recommend user must check spam no-tification because some useful mail may be blocked by spam system. If user find useful mail is blocked in SPAM area, it is easy to do:1. to click links in email or open https://spam.xjtlu.edu.cn to access Anti-Spam web interface. Select the useful mail and click the “release” to release it. The system will add the email address to whitelist and does not block it any more in future.2. to add white list manually directly in system so these mail address will not be blocked forever.

Further details are available at:Email Anti-Spam User Guide

• Before leaving the computer lab, don’t forget to log off. This helps ensure that you are the only user of the system through your XJTLU account.

• Avoid visiting unknown websites or downloading from un-trusted sources.

• Avoid Phishing scams – beware of suspicious emails or attachments.

• Protect your personal information. Only share personal information with sources you trust.

Security

Getting Help

IT Service CentreIT Services for Students

The Service Request System (OTRS)

18

MITS provides help-desk services for all students.Service time:

(Except summer vacation, winter vacation and UniversityClosed Days)Office: Room 453, Central Building (Library)TEL: 0512-88167700

IT services for students which include but not limited to:Help students install software and solve basic computer problems.

IT Service Centre is the first contact win-dow for IT campus service. It is located at 956A Central Building and open from 9:00am – 5:00pm every weekday. TEL: 0512-88161250.

The Service Request System (OTRS) is a point of contact interface between the service offices and users (Workflow as shown above). We recommend you use the OTRS system to submit requests. There are three ways to submit requests: 1.

2. 3.

Monday to Friday Weekend AM 9:00-PM 5:00 PM 6:00-PM 9:00

AM 9:00- PM 5:00

Browse the web portal of Service Request System http://service.xjtlu.edu.cn. All XJTLU staff and students can login with their XJTLU accounts to submit requests.Send an email to IT@xjtlu.edu.cn. The mail will automatically become a request ticket in the Service Request System. Phone IT Service Centre on 0512-88161250. The phone call will be recorded as a request ticket in Service Request System manually. Further details are available at:

XJTLU Service Request System User Guide

IT Service Centre WeChat