students speak – we listen cccse workshop, may 31, 2011

Students Speak – We Listen

CCCSE Workshop, May 31, 2011

Center for Community College Student Engagement

Why focus groups? Digging beneath the numbers…moving from “what” to “why”

Bringing data alive through student voices

The power of stories


I’m sitting in the parking lot…

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Using numbers (quantitative data) and student voices (qualitative data) together…

The numbers tell you What.

The student voices tell you Why.


What do students say is the most important college service?

Academic Advising & Planning90%


Yet…

46% …say they never saw an advisor

(or really aren’t sure…)


But we gave them the info…

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Students don’t do optional!!


What entering students are telling us:During their first 3 weeks…

• 71% - advisor helped them pick classes.

• 60% - advisor helped them select a major or program.

• Fewer than 40% - advisor helped them set academic goals and create a plan for achieving those goals.

out


Please advise me!

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Advice from Students

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Focus Group Toolkit

http://www.ccsse.org/center/iss/focusgrouptoolkit.cfm


• Planning Focus Groups

• Recruiting Focus Group Participants

• Discussion Tools

• Analyzing/Reporting

Student Focus Group Toolkit can be adapted for faculty & staff

Planning Focus Groups Selecting a Moderator and Note-

taker Coordinator Responsibilities Coordinator Checklist Room Set-Up Videotaping Guidelines Consent Forms

Recruiting Focus Group Participants

Selecting ParticipantsInviting Participants

Discussion Tools• Moderator Do’s and Don’ts • Moderator’s Guide • Student Profile Sheet • Response Sheet – First Experiences

Analyzing/Reporting• Summary Report Sample

Focus Group Toolkit


Discussion Qs

Who? Which students do you want to hear from?

What? What do you want to learn from them?

Why? What data lead you to ask those questions?


Discussion QsCreating the Conversation

• Who is your audience? Which groups do you want to engage in conversations about these issues? What challenges do you see in conducting focus groups?

• How will you use and share this information?

• What do you want people to do with the information you gather?


Planning Focus Groups • Selecting a Moderator and Note-taker • Coordinator Responsibilities – your team • Coordinator Checklist

• Room Set-Up • Videotaping Guidelines – upon request • Consent Forms

Student Focus Group Toolkit


Create the conversation…

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Invite students to talk with each other…

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Then listen to their conversation…

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Recruiting Focus Group Participants • Selecting Participants

Your goal is: To gain as accurate a picture as possible of student experiences at the college. You want the good, the bad, and the ugly!

• Invitations & Maintaining Contact



Discussion Tools• Moderator Do’s and Don’ts

• Moderator’s Guide

• Student Profile Sheet

• Response Sheets



Focus Group Toolkit – Gathering Quantitative Data Along with Qualitative Information

Student Profile Form – Use to gather basic information about your participants

Additional response forms can be used to complement discussion findings. Examples:

• Non-Academic Responsibilities• Finances • Technology Use• First Experiences


Focus Group Toolkit - Selecting a Moderator

• A time to listen, not to talk.

• Choose your facilitator wisely.

• Objective

• Not known to participants

• Not particularly knowledgeable about what the college is doing

• Able to listen without showing a reaction!


Group Activity – Create a Discussion Guide

• Select an OUTCOME. What do you want to learn from focus group participants?

• What 3 or 4 QUESTIONS could you ask to get to that outcome?

• Write OUTCOME and QUESTIONS on paper.

Select one person to share your group’s discussion guide with session participants.

Focus Group Toolkit – Moderator Guide

Sample Outcome: To understand students’ earliest academic experiences with the college.

Sample Questions: Think about your first day in class at this college. What was it like? What happened on that first day or during the first couple of classes? Did any of your instructors tell you what they expect from you in the class? If so, what did they tell you? How do those expectations match your own expectations for your college experience?

Focus Group Toolkit – Moderator Guide

Sample Questions: When did you decide to go to college? While in high school? After high school? Did you work for a while before deciding to return to school?

Sample Outcome: To understand what motivates students to pursue higher education

Sample Questions: Why did you decide to go to college? Did anyone urge you to go to college? Parents? Friends? High school teachers or counselors? Anybody else?

Advice from Students:

For the college: What works? What doesn’t? What could the college do better to help students get off to a good start?

For new students: What do you wish you had done differently? What advice would you give your brother/sister/friend who is just starting college?


Students tell you what doesn’t work… advice…

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Students cause you to rethink your choices…

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Students suggest new approaches…

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Students tell you what’s working…

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What are your next steps?

Let’s Listen!



For more information:

Arleen Arnsparger

Project Manager Initiative on Student Success Center for Community College Student Engagement (CCCSE)

[email protected]

students speak – we listen cccse workshop, may 31, 2011

Documents

student groups

important college service

engaging community colleges

ccfsse cohort

ccsse data

sure center

faculty survey data

data alive