success is just the begenning 2012
TRANSCRIPT
Success is just the beginning
Company profile
2012
Success is just the beginning
It’s natural that organization after reached top position tries to maintain its status quo. Such approach can cause stagnation and convenient copying of previous activities. In fact results of organization are becoming worse.
In PROFES® we know that achieving success is not the final goal, but only the step of never-ending improvement. That’s why not only we help to achieve success but also we make it lasting.
.
Mission and values
• MissionImproving the business,
environment and ourselves
We are fascinated by freeing the
potential of people and the
organizations. We help establish
standards and teach how to use them
on the path of continuous
improvement. In everything we do we
feel a responsibility to our Client and
the environment
• Values▪Continuous improvement
▪High standards
▪Enthusiasm
▪Respect and trust
▪Social responsibility
What does PROFES do?
• Consulting in the area of management and sales▪ Providing standarization of Manager/Master work based on Management by Objectives
system
▪ Implementation of efficient results management
▪ Implementing standards of active sale and customer care service
▪ Developing and optimising systems and processes of organization management
• Coroporate Universities – projects of competences development based on
training tools▪ Manager Academy
▪ Sales Manager Academy
▪ Specialist Academy
▪ Master/Leader Academy
▪ Salesman Academy
▪ Leader of Project Team Academy
• Consulting in HRM▪ HR Tolls (e.g. Development Center, Assessment Center, system of employees evaluation,
competences profiles)
Strategic cooperation with KAIZEN® Institute
Competences development, management and sales processes standarization
Elimination of wastage in administration and production processes.
PRO-tools™ methodology
• PRO-tools™ - skills development through tools implementation
• Methodology is based on division the comptenece into set of tools
Main goals of the position
Demanded soft skills ToolsProposed PROFES
trainings
Skills in establishing and maintaining
business relations
Sales skills
Skills in negotiation with tough
negotiation partner
Planning and organization of
KAM’s work time
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Searching for new Clients (building Clients Portfolio)
Professional Costumer Service of present Clients and
understanding businness relations
Professional Costumer Service
How to lead Client in sales process
Efficiency in persuading and negotiation
Advanced negotiation techniques
Time planning and organization
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Traditional approach
• Presenting simplified model
• Passing knowledge concerning
general guidelines and rules of
acting
• Training of universal skills
• Employee tries to act properly
Tools approach
• Defining the key points of
the process
• Defining optimal order of
activities
• Defining the tools▪ What
▪ How
▪ When
PRO-skills ™ approach
• PRO-sills™ methodology – system of activities supporting
implementation of trained tools
PRO-skills ™ : a comprehensive approach to developing skills
• PRO-skills ™ is a system offering
5 levels of skills development
• The role and commitment of
PROFES (external consultants)
and the HR department (internal
coordinator) shrinks during the
skills development process
• The role and commitment of the
participant and her/his manager
grows during the process
Management by standards
• Standards are the milestones of the development process
• Standard is a step in the process of continuous improvement, which
is based on building quality awareness
• Standards add the consistency to the process – they do not allow
for stepping back on the path of continuous improvement
Qualityawareness
TimeQuality
A standard is not a template!
• Standard is implemented in essential
steps of a process, only where
needed
• It guarantees high quality of those
steps
• Although it indicates „what to do and
how to proceed”, it is not a template.
It does not limit the capabilities of the
staff and the processes
• Standards help companies to control
better, respond more quickly and
maximise overall job quality
• Standards do not turn any task into
“fulfilling the procedures”; therefore
they do not complicate or increase
the work process
Experience in standard implementation
Selected PROFES® projects concerning management and sales systems improvement
Selected KAIZEN® Institute Polska projects improving production processes
Common projects of PROFES® and KAIZEN® Institute Polska
Suzuki Motor Poland Mittal Steel Commercial Union
Skoda Auto Polska RR Donnelley Poland Europejski Fundusz Leasingowy
BP Polska Autoliv Fortum
ING Bank Telekomunikacja Polska Vattenfall
Europejski Fundusz Leasingowy
GEDIA Poland Faurecia
Corporate Social Responsibility
We see more in business than our commercial goal only
CSR in PROFES®
• European Council has cited
PROFES® as an example of
good CSR practice in the SME
sector in Poland
• PROFES was nominated by
CSR Forum in Poland as one
the of 40 enterprises in Poland
who are implementing a
unique and most innovative
CSR policy
PROFES® is ranked 6th (among small to medium enterprises) in a competition of best
companies assuring career equality between men and women
What CSR means for us in PROFES?
• The way we do the business:
Open communication and teamwork Equal development opportunities for all Consensus as a basic method for making decisions Partnership, friendly atmosphere and positive attitude
Clear, transparent business relations and cooperation with
ethical suppliers Liabilities and debts covered on time Customer-oriented processes and practice
• Charity for childrens
• Aid for homeless
• Students support
• Ecology
PROFES® was highly commended in the 5th edition of Investor in People
competition
Our awards
LEADER OF CONSULTANCY
• Title gained in category
Management consultancy
• PROFES ® was awarded in the
2nd Edition of The Nationwide
Eugeniusz Kwiatkowski
Consultancy Leaders Awards
The best investment in human-being
• Title gained by the project "Śląska
Kuźnia Kadr" realized by PROFES®
and co-financed by European Social
Fund• Competition: “The best practice of ESF”
organized by Ministry of Regional
Development
Our awards
LEADER OF CONSULTANCY• Title gained in category Management
consultancy
• PROFES ® was awarded in the 2nd
Edition of The Nationwide Eugeniusz
Kwiatkowski Consultancy Leaders
Awards
THE BEST INVESTMENT IN
HUMAN-BEING• Title gained by the project "Śląska
Kuźnia Kadr" realized by PROFES®
and co-financed by European Social
Fund
• Competition: “The best practice of
ESF” organized by Ministry of Regional
Development
PROFES® is recommended by market authorities
• Leading company in one of Poland’s most developed regions, Lower Silesia: PROFES and KAIZEN® Insitute Poland were ranked in TOP 100 – a list of best companies in Lower Silesia
• Company ranked 8th in the sub-industry of training and consulting firms dealing with the ESF (European Social Fund) projects, according to ‘Fundusze Europejskie’ (European Funds magazine)
• The Akademia TRW project, financed by the ESF, has been cited by the Ministry of Regional Development as „Good Practice”
PROFES® is recommended by market authorities
PROFES® is recommended in:▪ Data Group raport –
PROFES® is one of the best companies offering interpersonal training
▪ Businessman Magazine – PROFES® is one of the best-known companies in the industry
▪ PROFIT (currently Forbes Magazine) – PROFES® is a recommended company that offers training in the area of management
▪ Newsweek – PROFES® is recommended for the management training
Strategic Partners
• Kaizen® Institute PolandA company founded by PROFES and incorporated into the international structure of the Kaizen® Institute. It optimises manufacturing processes according to the Kaizen Lean Manufacturing methodology
• EuriansA consultancy specialised in international projects across European subsidiaries of global corporations. PROFES is a shareholder of the company and sole representative in Central and Eastern Europe
• PIFS (Polish Chamber of Training Companies) PROFES is one of the Founders of the Chamber. The institution’s mission is to create the business standards and to maintain ethics in the training industry
• Central Connecticut State UniversityCollaboration in developing know-how and supporting our consultants in selected projects
• Inter-skillsInternational alliance of management consultants and trainers
EURIANS consulting through boundaries
EURIANS
•Consulting company that delivers services to international
organisations operating across Europe.
•PROFES is a shareholder and the only representative of EURIANS
in Poland and Eastern Europe.
• Members of EURIANS: Belgium, France, Germany, The
Netherlands, Poland, Sweden, Turkey, UK
Partial list of Clients
• Financial industry
Partial list of Clients
• Retail & consumer chains
• B2B commerce
Schiever Polska
Partial list of Clients
• Energy industry
• Automotive (car and motorbike manufacturers and dealers)
Grupa EdF Electricité de France
Elektrownia Rybnik
Partial list of Clients
• Manufacturing: suppliers and after-sale market of the automotive industry
• Manufacturing: FMCG
Beiersdorf Lechia SA(currently Nivea Polska SA)
Partial list of Kaizen® Institute Poland Clients
Our experiance – European Social Fund
Akademia TRW Śląska Kuźnia Kadr Faurecia Polish School
Project value 0,8 mln zł 2,1 mln zł 4,3 mln
Fund / programme ESF – SPO RZL 2.3a ESF – ZPORR 2.1 ESF – SPO RZL 2.3a
Project type In-company,
partially funded by ESF
Open, 100% funded by ESF In-company,
partially funded by ESF
Target group440 employees of
TRW Polska
1440 people in the Silesia
region
863 employees of four
Faurecia companies
Duration Oct 2005 – Oct 2006 Jan 2006 – Oct 2007 Sep 2006 – June 2008
Training days154 345 473
Implementing Iinstitution
Polish Agency for Enterprise Development
PARP
The Silesian Voivodship Office of Labour
Polish Agency for Enterprise Development PARP
Our experience – European Social Fund
Training makes masterSUZUKI Customer Satisfacion
Project
Project value 250 409,40 zł 1 297 500 zł
Fund / programme EFS – SPO RZL 2.3a EFS – SPO RZL 2.3a
Project typeIn-company,
partially funded by ESF
In-company,
partially funded by ESF
Target group36 employees of six Michelin
companies430
Duration Dec 2006 – Juli 2007 Dec 2006 – Feb 2008
Training days 30 163
Implementing Iinstitution Polish Agency for Enterprise
Development PARP
Polish Agency for Enterprise
Development PARP
Thank you
Contact
Headquarter in Wrocław
PROFES®
ul. Koreańska 13,
52-121 Wrocław
tel./fax 71 341 29 51, 71 341 18 52
Branch in Warsaw
PROFES®
ul. Dostatnia 20
02-991 Warszawa
tel./fax 22 822 28 21,
22 885 17 69
www.profes.eu