- Personal Information -

Name: Ahmed Ali Abdullah AL Suleimani Address: P.O.Box:201, P.C.: 619 Manah, Al-Dakliah Regain Sultanate of Oman

Email: manhawi84@hotmail.comGSM: (+968) 95544448 95103898Nationality: OmaniID: 06444877Date of Birth: November 14, 1984Marital Status: Married Manpower ID: 287034

- Objective -

- Seeking a good job that suit my skills and abilities preferably in any job suitable for Operations Management and my experiences which provides the opportunity to make a strong contribution to organizational goals through continued development of my skills and knowledge.

- Education -

Bachelor of Science in Commerce and Economics 2008, Major of Operations Management , Sultan Qaboos University (SQU). Secondary School Certificate: 1999 -2001: Manah (science 83.36 %).

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- Work Experiences -

Since, July 2008 working as Sales Advisor in Omani Qatari Telecommunications. (Nawras) Job duties:

Targets

Reconciliation

Business DevelopmentStore look

Leases

Store branding

Sales support systems

Selling

Customer profiling

Weekly Achievement of daily, weekly and monthly sales and operational budgets/ targets.

Ensures financial systems & controls are adhered to and developed when necessary

Undertakes business development projects where appropriate

Facilities management – Maintain store look, feel and facilities to Nawras standards.

Timely renewal of Store lease and Municipality license. Timely payment of store bills.

Build the Nawras store brand by ensuring that we provide an outstanding, differentiated and consistent customer experience in store. Respond proactively to customer complaints and comments.

Ensure effective systems, procedures and control to optimize sales and the customer experience. Raise and solve issues with HQ / other departments as required.

Optimizes end to end sales process –1. Solution selling 2. Activation 3. Payment 4. Billing5.issues/ enquires including trouble shooting.

Identifies customer profile for the store and ensuring appropriate store merchandising – ensure adequate stock & POS merchandising levels in response to promotions and offers, as well overall stock levels to optimize sales.

Liaison with other Nawras departments e.g. Marketing regarding Store operation and company initiatives. Update the team on business performance, new initiatives and other significant business developments as required.

Since 2005, Buyer & contractor in Construction Company. One month at Arabian Research Bureau (customer services) 2007.

- Call customers for a minimum of 20 minutes to get their feedback about the service provided.

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- Courses -

Overcoming objection nailing sales Critical elements of customer services Technical writing skills Selling Skills Sales course Positive relationship Training with other departments like: collection HSE course

- Activities -

Member of Nawras Goodwill Journey 5 Member of Nawras Goodwill Journey 6

Member of Nawras Goodwill Journey 7 Member of Operations Management Group Member of Information System Group Project about Investment Company (Ta’ageer Company) Organizer at fourth & fifth Annual National ELT Conference

- Achievements ->

Best sales employee in (Apr, May, June, Oct, Nov) 2009 Best sales employee in (Apr, May, Jul) 2010 Elf Shukar from Sales Department in Apr 2010 for taking extra initiative Best sales employee in (Mar & May & Aug) 2011 Al Dakhilyah road show for WIMAX products in Aug 2010. Outdoor Sales to Amal area in Nov 2010 Outdoor Sales to Qarn Al Alam in April 2011 Outdoor Sales to Fahood in Sep 2011

- Relevant Skills -

Computer Skills: Microsoft Office Applications: (Word, Excel, Access and PowerPoint). Communication Skills: Organizing, Work within teams and Customer Services. Spoken Languages: Arabic (Mother Language). English (speaking, reading, writing and listening).

- Capabilities –

Hard work for long time Work within teams and Customer Services. Communication skills & good dealing with people Grate sense of responsibility Highly adaptable Ability to manage stress (pressure) Organizing and Managing in Different Activities in Groups.

- References -

Mr. Zaid Al Balushi

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Nawras Branch Manager- Muscat AirportGSM: +968 95103608

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