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SuperShuttle Written By: Carlo Keuroghlian And Mitch Dye SuperShuttle LA

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SuperShuttle. SDS PHONE TRAINING. Written By: Carlo Keuroghlian And Mitch Dye SuperShuttle LA. Navigation / Scroll Buttons. Menu section buttons. “ OK ” Button. Power On / Off Button. Menu Button. Back Space Button. Phone Walk Through. STARTING SDS. STARTING SDS. - PowerPoint PPT Presentation

TRANSCRIPT

Page 1: SuperShuttle

SuperShuttle

Written By:Carlo Keuroghlian

And Mitch DyeSuperShuttle LA

Page 2: SuperShuttle

Phone Walk Through

Menu section buttons

Power On / Off Button

Menu Button

Back Space Button

Navigation / Scroll Buttons

“OK” Button

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STARTING SDS• The program will

load automatically when the phone is turned on.

• Or, press either button to load the program

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STARTING SDS

• Or, if the phone is on, and the program is not loaded

• Go to “Java Apps” screen and highlight the “S”

• Press the “OK” button to load the program

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LOGGING IN

• Enter your driver number here

• Enter your vehicle number here– No one else will be

able to enter either number if you are already logged in

• Press the “Login” button to enter SDS

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NEW MESSAGES

• Read any new messages that appear after logging in

• To clear the messages press the “Clear Msg” button

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THE HOME SCREEN

• From this screen you will be able to access all other menus

• Menu items• #5 – Stand Status• #6 – GSR• #9 – Cashiering (not used at this time)

Are not used by the drivers

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Home Menu#1 – My Trips

• Selecting this option will display your current trips

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My Trips• This

message will appear after selecting “My Trips”

•This is the display of your stops on your current trip

Time Assigned

# of stops / Pax

Stops assigned to current trip

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My Trips

•When you select “Options”, the details of the highlighted stop will be displayed

Scroll down to view the rest of the details

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Home Menu#1 – My

TripsSub

Menu• After selecting “Options” you are presented with another menu

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My Trips - Sub

Menu

• #1 - Trip Details – displays trip information

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My Trips - Sub

Menu• #2 -Update

Status – allows you to:

• On Site• Greet • Board • Drop-Off

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My Trips - Sub

Menu• #3 - Credit Card

– allows you to manually enter credit card information

• Must have a trip assigned

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My Trips - Sub

Menu

• #4 - Send Call Out – Alerts dispatch that you need a call out to inform the guest that you are running behind

Enter Minutes Here

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My Trips - Sub

Menu

• #5 – Payment– Allows you to

enter payment information

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My Trips - Sub

Menu• #6 – Get Flight Information

Mainly used for ECar

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My Trips - Sub

Menu• #7 – View Map

– Allows you to view your current location

• Or, can be used to show your current stops location

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Home Menu#2 – Send Vehicle Stat

• Selecting this item will open a sub menu

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Main Vehicle Status Menu

• “Log into Stand” – is used for Ecar only

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Vehicle Status#2 – Log Into Holding

Lot• When you are in

a holding lot (LAX, SNA, BUR, LGB, ONT) select this item to show the airport dispatcher that you are available for business from the port

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Log Into Holding Lot• In the “Airport” field,

press OK to open the choice menu

• Arrow down to choose your airport and press OK

• Arrow down to highlight “submit” and press select to assign your airport

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Log Into Holding Lot

• Once logged into the port, this message is displayed

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Vehicle Status#3 – Make

Available

• Once you are clear in the field, choose this item to make yourself available for field work

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Make Available

• This is the message that is displayed after making yourself available

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Vehicle Status#4 - Inbound

• This is used to show dispatch that you have all your guest on board and you are heading to the port

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Inbound

• This is used to show dispatch that you have all your guest on board and you are heading to the port

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Vehicle Status#5 - Outbound

• This is used to show dispatch that you have all your guest on board and you are outbound from the port

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Outbound

• Enter your outbound information for the dispatcher

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Outbound

• This is the confirmation message

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Vehicle Status#6 – Make Unavailable

• This is used to show dispatch that you need a break and that you are unavailable for business

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Make Unavailable

• Choose one of the items to make yourself unavailable for business

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Make Unavailable

• Your confirmation messages

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Vehicle Status#7 – ETA to

Clear

• This is used to show dispatch your ETA to clear your final stop

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Vehicle Status#8 – View

Map

• Shows map of you current GPS location

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Messages

• Selecting this item will bring up all the messages sent to phone during your current shift

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Messages

• From here you will be able to read all messages sent to your phone

• Pressing select will open the message

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Messages

• The message details are displayed after pressing “select”

• Press “MSGS” to exit back to the message display screen

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Home Menu#4 – My

Status

• This will verify your status / position in the system

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My Status

• This is the message that is displayed after selecting “My Status”

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Home Menu#7 – Credit

Card

• Use this option to manually enter guests credit card information

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Credit Card

• Use this item to enter guests card information

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Credit Card

• Your Confirmation message– Record the

last 7 (seven) digits on your trip sheet

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Home Menu#8 – History

• Use this item to track all the activity during your current shift

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History

• Highlight the item you wish to review and then press select

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History

• Press ‘select’ to review the highlighted trip

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History

• Trip Details – displays the details of the trip

• Credit Card – allows you to enter credit card info

• Payment – different payment options

• Home – takes you back to the home menu

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History

• Trip Details – displays the details of the trip

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History

• Payment – different payment options

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LOGGING OUT

• YOU MUST “LOGOUT” TO EXIT SDS

• From the “HOME” screen scroll down until “Logout” is highlighted

• Press the select button to exit

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EXITING

• Make sure to select “YES”

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LOGGED OUT

• To complete the logging out process, press “EXIT”

• You are now logged out.

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