supply chain conference brochure 20101

13 – 14 September 2010 | London, UK

Supply Chain Executive ConferenceSupply Chain Executive Conference13 – 14 September 2010 | London, UK

EARLY BIRD SAVINGSRegister by 16 July 2010 and save Ð400

europe.gartner.com/supplychain

Visibility, Flexibility, Sustainability — Foundations for Growth

Kevin O’MarahConference Chair and AMR Chief Strategy Offi cerSupply Chain Research

Rob SavelkoulSenior Vice President, Leverage and Supply ExcellencePhilips

Brian TobeyCorporate Vice-President of Manufacturing, Supply Chain and Information ServicesMicrosoft

Conference Chair Guest Keynote Speakers

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AMR Research | Gartner Supply Chain Executive Conference | 13 – 14 September 2010 | London, UK

Introduction

CONTENTS SUMMARY

Page 4-5Key Conference

Features

Page 6Meet the Analysts

Page 7Keynote and

Plenary Sessions

Page 8-10Conference Agenda —

The Tracks and Sessions

Page 11How to Register and

Sponsorship Opportunities

Visibility, Flexibility, Sustainability — Foundations for GrowthWorking to contain costs is no longer enough. Supply chain professionals are today expected to be ever more fl exible in their response to customer demands while simultaneously designing their logistics and production strategies for sustainability. The key to meeting these challenges with balanced excellence is visibility to demand, supply and constraints. With better visibility to global sourcing networks, production and transportation systems, and demand from customers or channels, supply chain executives can make the trade-off decisions necessary to run their operations successfully.

In 2010 much of the production, transportation, and energy infrastructure supporting the global supply chain is out of date. Too many ports, shipping lanes, and roadways are subscale. Too many production facilities are obsolete, dirty, and infl exible. Too little alternative energy is available. And yet, one element of the infrastructure of our global supply chain is already advanced beyond our ability to fully exploit its potential — Information Systems. Executives must build their strategies on this infrastructure with a picture of how visibility will enable both fl exible and sustainable supply chain operations.

This event will offer a combination of strategic direction on how supply chain strategies are being developed by world leading companies and tactical advice on which tools, processes and technologies work best. We will also feature case studies exploring processes and tools to enhance operational fl exibility, improve demand and supply visibility — and new research on managing sustainability in the global supply chain.

Kevin O’Marah Tatiana WellsConference Chair and Senior Product Director, EventsAMR Chief Strategy Offi cer GartnerSupply Chain Research

" It was a great event. Kudos to the AMR/Gartner team and congratulations to the 25 stand-out leaders."

Blogger from AMR/Gartner US Supply Chain Conference in June

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Benefits of Attending

Key BenefitsThe combined strength of AMR Research — the market leader for research related to supply chain management — and Gartner, the world's leading information technology research and advisory company, provides supply chain professionals and IT executives with world class research, advice and direction to help them drive excellence in their supply chain strategies.

Save Money• Avoid costly mistakes and make the right investment decisions to derive

maximum value in the development of the smart supply chain of the future• Discover, compare and evaluate products and services as you develop your

short list of partners to support your business goalsSave Time• Learn, analyze, evaluate and decide your next steps having gained insight and

information into the future of supply chains• Benefi t from the collective wisdom and experience of your peers and Analysts

as supply chains become global and increasingly interconnected Gain Resources• Access an unrivalled pool of Analysts to gain timely advice and strategic

guidance about your supply chain strategies and implementation• Connect with your peers and share best practices for improving supply chain

visibility and fl exibility through technology and organizational designGain Confidence• Get insight into what leading organizations are doing with process and

technology to establish reliable visibility into critical supply chain fl ows• Gain an understanding into the future role of the

Supply Chain Offi cer to develop your forward looking strategies and actions

Who Should Attend• Chief Supply Chain Offi cer

• Chief Operating Offi cers

• Head of Global Supply Chain

• Head of Supply Chain Planning

• Head of Supply Chain Finance

• SVP, Global Supply Chain Operations

• SVP, Manufacturing and Supply Chain

• VP of S&OP (Sales and Operations Planning)

• VP, Sustainability and Green Technologies

• Supply Chain Director

• Supply Chain Manager

• Strategic Sourcing Director

• Procurement Director

• Logistics Director

• General Manager, Logistics

• IT Director

Hot Topics • Examining the future direction of the global supply chain

• Planning for a well-connected and sustainable infrastructure

• Balancing shifting costs with reliable customer operations

• Building fl exibility in the supply chain through collaboration

• Outlining the IT infrastructure of the 21st century supply chain

• Developing end-to-end visibility and collaboration across the network

• Delivering operational and innovation excellence in the global marketplace

• Examining the challenges and opportunities in emerging markets

• Mitigating supply chain risks by developing appropriate strategies

• Defi ning and aligning the right supply chain metrics

Key Conference Features

4 Register for priority Analyst One-on-One session

The Conference provides a unique mix of AMR / Gartner Research presentations, Guest Keynote Addresses, Real-Life Case Studies, Interactive Panel Discussions and Selected Industry Sessions to provide you with a holistic view of supply chain strategies and technologies. Information, insight and advice are channelled through an increasingly targeted and focused approach, taking you from the high-level strategic view all the way to your specifi c issue.

Plenary SessionsIn our renowned plenary sessions, you’ll hear what today’s leading fi gures are thinking. AMR / Gartner analysts and invited experts will give you strategic insights, thought-provoking points of view and forward-thinking advice that will help shape your planning.

Track SessionsPresented by AMR / Gartner analysts, invited guest speakers and industry presenters, these sessions offer the very latest topical updates and actionable insights on the subjects most critical to your organizational development and innovation.

Peer Networking Industry ForumsWe understand the value of interaction with your peers to exchange experiences, discuss challenges, and identify best practices and practical approaches. The conference features Peer Networking Forums focusing on healthcare/life sciences, retail/consumer goods and industrial/high tech sectors.

AMR / Gartner Analysts One-on-One MeetingsMeeting face-to-face with an AMR / Gartner Analyst is one of the key benefi ts of attending a Gartner Event. Personalize your 30 minute private appointment to discuss your specifi c issue and walk away with invaluable, tailor made advice.

Your unique chance to collaborate and connect with the world’s leading supply chain and logistics professionals, all in one place at one time.

Supply Chain Top 25 Celebration Dinner

Each year since 2004 AMR / Gartner has published an annual ranking of the world’s leading supply chains. As the role of supply chain has gained prominence in general management circles, much discussion revolves around what makes for a great supply chain. This evening will celebrate some of the leading organizations who have done the most to defi ne a path forward for the supply chain discipline and will address the debate of what leadership means and where companies should look to position themselves for the future.

Top 25Top 25CELEBRATION

DINNER

SUPPLY CHAIN



Register by 16 July 2010 and save Ð400 5

End-User Case Studies and Guest SpeakersThe Conference will feature several international end-user case study presentations from senior supply chain executives of leading organizations from various industries and sectors. The case studies bring the practitioners’ own valuable experiences to the audience and highlight the technologies and solutions adopted and lessons learned in their own environments, as well as a description of strategy and approach, choice of technologies, mistakes to avoid and how to measure success. Please check on a regular basis as the case studies are added to the agenda at europe.gartner.com/supplychain.

Solution ShowcaseMeet the technology and service providers at the forefront of the Supply Chain marketThe Conference helps you develop a “short list” of technology providers who can meet your particular needs. We offer you exclusive access to some of the world’s leading supply chain solution providers in a variety of settings. Visit the Solution Showcase, attend the Solution Provider Sessions and join in the Networking Reception for informal relationship building.


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Supply chain advice and expertise at your fingertips!AMR / Gartner analysts draw constantly from the real-life challenges and solutions experienced by more than 45,000 clients worldwide. The value of resource, combined with our deep analysis and advice of supply chain challenges management and technology investments, is unrivalled.

Meet the Analysts

Jane BarrettManaging VP

Debra HofmanResearch VP

Hussain MoorajManaging VP

Stephen StokesManaging VP

Noha TohamyResearch VP

Mike BurkettManaging VP

Paul LordResearch Director

Kevin O’MarahChief Strategy Offi cer, Supply Chain Research

Hiranya FernandoSenior Research Analyst

Roddy MartinVP Distinguished Analyst

Tim PayneResearch Director

Gartner Analyst One-on-OnesMany of our conference attendees tell us this private 30-minute meeting with an analyst is “worth the price of admission all by itself.” Through attending this conference, not only will you take away practical lessons learned and how-to recommendations from the agenda sessions. A signifi cant part of the event is the value of having access to an analyst completely focused on your issues.

AMR Research and Gartner

Keynote and Plenary SessionsPresented by both AMR | Gartner analysts and invited guest speakers these sessions offer the very latest topical updates and actionable insights on the subjects most critical to your organizational development and innovation.

Customize your agenda: europe.gartner.com/supplychain 7

Opening KeynoteThe Role of the Chief Supply Chain Offi cerNew research on the organizational structure and budgetary authority of the supply chain function shows that the span of control of supply chain is wider than many believe, often including such responsibilities as new product development and launch and sustainability. Nearly two thirds of companies’ head of supply chain report directly to the CEO, GM or president indicating the rising prominence of this role around the executive table. Most heads of supply chain control budgets for everything from capital equipment in plants and distribution networks to raw materials, packaging and third party services like logistics, fi eld repair and IT. This session will explore the changing role of the Chief Supply Chain Offi cer in 2010 and beyond.

Kevin O’Marah, Conference Chair and AMR Chief Strategy Offi cer, Supply Chain Research

Strategic Management KeynoteMastering the Collaborative AdvantageGlobalization, volatility in business conditions and markets and structural changes in the global economy are constantly offering new opportunities and posing new challenges to Philips, as for many other companies. Philips is able to react and anticipate on these trends by mastering its collaborative advantage with suppliers and by using its longstanding experience in emerging markets. A diversifi ed approach will be presented taking into account the different needs of businesses. Special attention will be given to the way Philips develops and implements the sustainability strategy and policies to support Philips’ Health and Well-Being strategy.

Rob Savelkoul, Senior Vice President,Leverage and Supply Excellence, Philips

Strategic Technology KeynoteThe Virtual Supply ChainKnown worldwide for its software, Microsoft has now gained a reputation as a leading hardware manufacturer. Producing Xbox consoles, games, music, mobility and software, Microsoft’s virtual supply chain has been recognized as one of AMR Research’s Top 25 Supply Chains. This success can be attributed to the focus on agility, adaptability, alignment and architecture. Providing predictability and control across the supply chain requires scalable systems, processes and fl awless execution while enabling the complexity required to deliver a diverse set of consumer products and services. Join Brian for an in depth discussion around Microsoft’s supply chain footprint, strategy and the focus on creating a scalable and sustainable infrastructure.

Brian Tobey, Corporate Vice-President of Manufacturing, Supply Chain and Information Services, Microsoft

Supply Chain Technology — Trends and EssentialsInnovative technologies are essential to build demand driven value networks. Leaders have invested in mission critical supply chain solutions that helped them manage agile, responsive and effi cient supply chains. This ranges from advanced demand management to end to end visibility and collaboration across the network. In this plenary session, we discuss the state of supply chain management technologies; users’ needs and enabling technologies as well as best practices in implementing these solutions. We will also discuss the future direction of this market, based on ever evolving user requirements.

Noha Tohamy, Research VP

Closing KeynoteSustainability in the Global Supply ChainSustainability continues to emerge as a key business issue. As it shifts from an optional and peripheral position to a core operational and strategic driver companies can expect to achieve both effi ciency-driven cost savings and competitive advantage. Enabling enterprise sustainability requires a combination of robust (internal and external) frameworks within which sustainable actions can be interpreted and measured. It also requires a new view of supply chain performance and optimization focusing on holistic resource utilization and IT-integration at its core to deliver the levels of effi ciency and performance required to deliver a sustainable future. We discuss the sustainable supply chains of the new economy, and how those supply chains are linked to corporate sustainable transformations, sustainable business systems and the parallel and related clean tech/green technology transformation.

Stephen Stokes, Managing VP

Supply Chain Top 25 Celebration DinnerEach year since 2004 AMR/Gartner has published an annual ranking of the world’s leading supply chains. As the role of supply chain has gained prominence in general management circles, much discussion revolves around what makes for a great supply chain. This evening will celebrate some of the leading organizations who have done the most to defi ne a path forward for the supply chain discipline and will address the debate of what leadership means and where companies should look to position themselves for the future.

Top 25Top 25CELEBRATION

DINNER

SUPPLY CHAIN



8 Register now: europe.gartner.com/supplychain

Conference Agenda

TRACK 1: VisibilityIn today’s hyper-connected world supply chain executives should have dramatically greater visibility to both demand and supply, yet most still cite this as a critical problem. How can supply chain executives see more clearly into the needs and buying patterns of consumers? How can they see more comprehensively into the operational requirements of channel partners or contract manufacturing partners? How can they see with greater detail into the fl ow of inventory from suppliers or internal plants? This track will concentrate on what leading companies are doing with technology and process to establish reliable visibility into these critical supply chain fl ows.

Supply Chain Excellence in Emerging MarketsEntering and sustaining businesses in emerging markets present their very own challenges and opportunities. In this session we explore the trends in the global marketplace focusing on the emerging BRIC countries (Brazil, Russia, India and China) and share best practices.

• Are supply chains ready for population growth and population shift by 2020?

• Can your supply chain deliver operational and innovation excellence to maximize shareholder value?

• What complexities will you need to manage and how best to design, structure and reach new market segments in 2020?

Roddy Martin

Mitigating Supply Chain Risk to Build a Demand Driven Value NetworkThe risks facing global supply chains have expounded recently, ranging from product quality failures, natural disasters and political unrest. In this session, we discuss global trends in risk management — the levels of risk, how they impact supply chain decisions and the mitigation strategies that companies employ.

• What regions do companies perceive as the riskiest for manufacturing and sourcing?

• What are the primary risks that companies manage? How has that changed over time?

• What are the most successful mitigation strategies for managing risk?

Noha Tohamy

Elevating the Role of Logistics Providers as Supply Chain PartnersAs the role of the logistics services providers (LSP) becomes more strategic, they can help transform your supply chain. Achieving this partnership needs clarity on your supply chain strategy, and the LSP’s culture, core capabilities and vision.

• What is the need for the evolution of the role of LSPs?

• What are companies looking for in their strategic LSP partners?

• What are some of the best practices and successful case studies in managing LSPs strategically?

Roddy Martin

Metrics that Matter — Aligning Manufacturing with Value Chain Defi ning and aligning the right supply chain metrics to drive behavior and understand the trade-offs is critical. In this session, we look at the right metrics to measure manufacturing performance in a way that maximizes performance, achieves the business goals and aligns with customer expectations.

• What are the right metrics to measure manufacturing performance?

• How to align manufacturing metrics with customer expectations and top line growth?

• How are the leaders managing their manufacturing performance?

Debra Hofman

Driving Inventory Performance with Innovative Strategies and the Right MetricsThe role of inventory in the value network, by form and function, is seldom clear. Many companies use insuffi cient, superfi cial and have silo’d approaches to monitoring and managing inventory, resulting in out of control levels. This session focuses on best practices in inventory management and the metrics that matter.

• What are the best practices in inventory management?

• What are the most important metrics to track?

• How are leaders managing their inventory to build demand driven value networks?

Paul Lord

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Your Conference, Your Agenda! With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on your own needs. The online Agenda Builder helps you select the sessions most relevant to you and add them to your calendar, and to build in networking and refl ection time into your schedule. Go to ab.gartner.com/scce1 to view the full agenda and plan your on-site activities.


Conference Agenda

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TRACK 2: FLEXIBILITYSince no forecast is ever perfect, supply chains increasingly are expected to handle surges in demand, changes to order confi gurations, and sudden shifts in input costs. Of course, adding cost to achieve these higher levels of fl exibility is never popular. Finding the right place to invest in new, more agile production equipment, specialized capabilities in logistics and distribution, or even strategic inventory is a complex problem. This track will deliver research and case studies on best practices in improving supply chain fl exibility through technology or organizational design.

2

All Supply Chains Are Not Created Equal — Power of SegmentationSegmented response to demand requires analysis of key characteristics of channels and products to build tailored responses by supply chain segment. This session provides insight into how leaders are segmenting their supply chains and operationalizing this into distribution networks, inventory postponement capabilities, synchronized order fulfi lment and their incoming supply networks.

• Why is segmentation the foundation for building demand-driven value networks (DDVNs)?

• What are the most current trends in segmentation?

• How are leaders segmenting their supply chains?

Hussain Mooraj, Debra Hofman

Best Practices in Contract Manufacturing Strategies and RelationshipsNetworks are being redesigned as the role of external manufacturers increases in importance. How do leaders make these critical decisions and drive joint value? This session provides a framework and best practices for building successful contract manufacturing relations.

• What are the best practices for make vs. buy decisions?

• How to build distributed supply chain visibility?

• What are the technologies that can enable quality and compliance of product, processes and information between organizations?

Hussain Mooraj

Stuck in Neutral? Sales and Operations Planning (S&OP) Best PracticesA recent study found only 18% of companies rate themselves as profi cient in S&OP. Data shows that industries are going backward, not forward, in driving improvements when mapped to The AMR 4-stage maturity model. Yet the benefi ts of effective S&OP are proven. We share insights on getting your organization into high gear by tackling change management, process improvement and technology as a game changer.

• How to help your company mature to a higher level in S&OP.

• What are the key challenges that companies face when evolving to a higher stage?

• What technologies can support and enable mature S&OP stages?

Jane Barrett, Tim Payne

Building the Organizational Foundation for Demand-Driven Value NetworksDemand driven leaders realize the importance of organizational structure and talent to transform their supply chains into demand-driven value networks (DDVNs). This session discusses best practices and trends in supply chain organizations and talent.

• What are the trends in supply chain organization and talent?

• What are the best practices in fi nding, retaining and developing the required supply chain talents?

• How are leaders achieving organizational excellence?

Jane Barrett

Mitigating Risk in Global Product Development and LaunchShifting global markets demand a fl exible but aligned product development and manufacturing strategy. This needs initiatives to improve segmentation, metrics, complexity reduction, talent and innovation — as well as leveraging information technology and manufacturing intelligence. This session discusses leading trends in risk mitigation for product development and launch.

• What is the best-in-class approach to manufacturing strategy?

• How are leaders mitigating risk in product development and launch?

Mike Burkett

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Conference Agenda

TRACK 3: SUSTAINABILITYRegulation, consumer sentiment, and volatile resource costs conspire to make sustainability a mission critical problem for supply chain executives. This track will focus on where sustainability is headed in terms of government oversight, costs of carbon, water, and other resources and even issues around socially responsible sourcing. Emerging technologies like software enabling accounting and decision support around these resources as well as smart controls in production and materials handling systems will be explored in today’s market and into the future.

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Sustainability and Economic Recovery — Friends or FoeFor most businesses 2009 is best forgotten — or maybe not. Lessons were learnt about the persistence or rate of uptake of sustainable business strategies. Despite the absence of internationally binding legislation the market, supply chain partners, investors and other stakeholders demand transparency and accountability for action, as well as increased investment in energy and emission effi ciency and sustainability-related programs.

• What are the current trends in corporate sustainability strategies and how are they evolving?

• What are the main pressures for action? Are they driven by the market or by regulation?

• Has the down-turn shut off or ramped up sustainable actions?

Stephen Stokes

Waiting for the Carbon Crunch — Internalization of Carbon as Cost of Doing BusinessCarbon has arrived as a cost of doing business for some industries in certain geographies. On the supply side, energy utilities are adapting business models and innovating to de-commoditize energy and increase portfolios of renewable energy sources and associated environmental assets. On the demand side industries are assimilating a new category of risk, a new cost of doing business and focusing on investment in effi ciency to reduce exposure to carbon associated costs.

• What are the market trends and forecasts for carbon and energy?

• What is on the horizon regarding regulations for carbon and greenhouse gas management?

• How are energy suppliers adapting to the changing environment?

• What are the best practices to minimize carbon risk for your organization?

Stephen Stokes, Paul Lord, Hiranya Fenando

The Hierarchy of Sustainable Supply Chain MetricsJustifi cation of green or sustainable credentials has shifted away from the marketing department towards the operations team. However, labeling does not make the supply chain sustainable. Building sustainable supply chains requires the re-examination of priorities, optimization factors and relevant metrics. This session offers insights into the evolving AMR/Gartner frameworks to incorporate assessment of supply chain sustainability.

• How can we quantify green or sustainable performance?

• How can existing models be adapted to deliver sustainable supply chains?

• What is the outlook for realistic and actionable scorecards and metrics?

Debra Hofman, Stephen Stokes

Non-Governmental Organizations (NGOs) — Good, Bad or Ugly? Whether you like them or hate them, environmental NGOs are not going away any time soon. How are they changing in the rapidly evolving sustainable business environment? How are they adding value to corporate strategies and execution? How can they be ranked, differentiated, evaluated or partnered? We present recent analysis of the performance of leading eNGOs and offer guidance about their DNA, dogma and future direction.

• What does the eNGO landscape look like?

•.How is it changing to respond to shifting market conditions?

• How should companies be structuring NGO engagements moving forward?

Hiranya Fernando

Panel Discussion — Building the Sustainable Infrastructure of the Low Carbon EconomyBuild it and they will come — or so they say. Past economic models have assumed infi nite resources and limited data or information. The new sustainable economic model assumes limited and unlimited information in time and space. This panel discusses the major changes and offers forecasts of how stimulus funding and other factors will be pushing the smart and sustainable economic transformation.

• To what extent is the low carbon transformation a technology transformation?

• What does this mean for manufacturing in the new economy?

• How will smart technologies impact the individual, society and business? And when?

Hiranya Fernando, Kevin O’Marah, Tim Payne, Stephen Stokes

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Registration and Sponsorship Opportunities

Sponsorship OpportunitiesIf your organization is interested in sponsoring this event, please contact:

Rob Whitehurst

Regional VP, Events Sales

+44 1784 267343

[email protected]

PricingEarly Bird Price: Ð1,945 + UK VAT(offer ends 16 July 2010)

Standard Price: Ð2,345 + UK VAT

Hotel InformationLancaster LondonHyde Park, London, UK W2 2TY

Further information can also be found on the conference website.

Why Register Early?• Save Ð400 on the standard price

• Priority Analyst One-on-One booking with the analyst of your choice

AMR Research / Gartner ClientsSupply Chain Conference tickets are available to purchase for this event. For more information please contact your Account Manager or email [email protected].

Please note Gartner Summit and Symposium tickets cannot be used.

Refer a ColleagueIf you know of a colleague who would benefi t from this Summit experience and direct access please forward this brochure to them.

Team AttendanceBring a team and benefi t from the team savings available as well as a number of additional benefi ts (refer to our website for full details)

• 4 for the price of 3 • 7 for the price of 5 • 10 for the price of 7To register a team please e-mail [email protected] or contact your Account Manager. Please note that teams must be registered at the same time and we can only guarantee availability of team benefi ts if the team is registered at least three weeks in advance of the event.

Media Partners

How to Register

Online: europe.gartner.com/supplychain

Telephone: +44 20 88792430

Email: [email protected]


13 – 14 September 2010 | London, UKSupply Chain Executive ConferenceSupply Chain Executive Conference13 – 14 September 2010 | London, UK

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supply chain conference brochure 20101

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