Promoting Trade and Investment Globally

- Impacts -

Support to the Management Consulting Industry – Evaluation

Over the next 15 minutes you will be:

1. Provided with an insight of our on-going work in M+E of the Management Consulting Industry – Are we to delivering on what we have declared to be our programme of action

2. Delivered actual data pertaining to results, compiled from various fact-finding activities undertaken over the past 6months

Objectives of this Presentation

Watershed Events

2006 - 16th Meeting of Regional CARIFORUM Ministers

2010 - Regional Management Consulting Task Force

2010 - Caribbean Management Consulting Industry Survey (Nathan EME 2010) commissioned by Caribbean Export.

Context – Brief Overview

Market Dualism (either high-end or low-end segmentation)

Lower-value services primarily conducted (process as opposed to strategy consulting services)

Few high value consumers

Limited market size

Limited consumer power

Highlights of the Industry concerns

Unprofitability

Declining revenue (within the target market)

Regional firms uncompetitive vis-à-vis international firms

BSO Sustainability (ability to generate revenue and deliver business development services to CARIFORUM Management Consultants)

Highlights of the Industry concerns

Key Result Areas

Caribbean Export’s programme approach consists of 4 Key Result Areas (KRAs):

Regulatory and Enabling Environment

Sustainability of Business Support Organizations

Industry Promotion

Firm Development

Programme Approach

Key Result Area Interventions

Regulatory and Enabling

Environment

Supporting the dialogue between the

private sector and the CARICOM

Secretariat relating to the development of

the management consulting industry.

Sustainability of Business Support

Organizations

Support to the development of national

chapters of the CICMC throughout

CARIFORUM.

Support to the overall sustainable

development of the CICMC - capacity of

CICMC enhanced to deliver business

development services to its constituents.

Programme Approach

Key Result Area Interventions

Industry Promotion

Promoting the formation of strategic

alliances between Caribbean firms to

increase scale and prospects

Facilitating joint venture alliances between

regional firms and extra-regional firms

The formation of strategic alliances with

organizations such as Universidad

Iberoamericana (UNIBE) to promote the

development of the competencies of

management consulting firms

Firm Development

Support to the provision of training in

contemporary management consulting

practices (provided at the annual

Symposium)

Programme Approach

Promise Vs. Performance

A look at accomplishments to date under each Key Result Area

Methodology for information gathering:

• End of Event evaluations – Management Symposia (2011

and 2012) and Business to Business meetings;

• Stakeholder telephone interviews;

• Field interviews;

• Ex-post Evaluation Surveys (CARIFORUM* and European-based firms – December 2012 and June 2013)

* *

RESPONSE RATE = 30% FOR THE ONLINE SURVEY

Gathering Evidence of Performance

Main Intervention Tool

• Promotional/awareness building events

• Support to CICMC to build capacity to deliver services to its constituents

KRA: Sustainability of Business Support Organizations

Expected outcomes

Targets Status

Increase in the CICMC

membership base

At least 20 per annum 2012 – 10

2011 – 31

2010 – 27

2009 - 15

2008 – 13

Increase the number of

business development

services offered to CICMC’s

constituents

At least one new area per

annum

To be confirmed

Main Intervention Tool

• Support to CICMC to build capacity to deliver

• CICMC Chapter Development

KRA: Sustainability of Business Support Organizations

Expected outcomes

Targets Status

Support to CICMC hosted

training sessions.

At least 2 per annum

The Principle of

Management Consulting

Certificate course offered

annually -average

participation 20

consultants per course

National CICMC Chapters

are development

throughout CARIFORUM

2 per year

A total of 5 Chapters have

been formed – The

Bahamas, Barbados, Trinidad

and Tobago, Jamaica and St.

Vincent and the Grenadines

Main Intervention Tools:

• Annual Business Symposium

• Business to Business Meetings

KRA: Industry Promotion

Expected outcome Targets Status

Execution of the Business

Symposium

One per annum Implementation as

planned

Positive movement in the

number of strategic

alliances formed between

Caribbean Consultants

At least 10 per annum Total of 22 firms indicated

likelihood of forming

alliances following the

2011 and 2012 events

Positive movement in the

number of joint venture

alliances between

regional and extra-

regional firms

At least 10 new alliances

formed per annum

11firms were in the

process or had formed

alliances

KRA: Industry Promotion

KRA: Industry Promotion

Results are for the period June 2012 – March 2013

Expected new business

Business generation expectations of Europe-based firms

Main Intervention Tool

• Cutting edge training

• CMC specific training

KRA: Firm Development

Expected Outcomes Targets and

Milestones

Status

Caribbean Management

Consultants are trained in

contemporary management

consulting practices

At least 30

consultants

participate in each

training activity per

annum

Participation rate has been

20 per session - e.g

Principle of Management

Consulting Certificate and

others delivered during the

annual symposia

Caribbean Consultants receive

world-class certification in

consulting

At least 5 consultants

receive the CMC

certification per

annum

There are now 16 CMCs

(average has been 3 per

annum with 4 certified in

2013)

Testimonials – Business Symposium Participants Comments – CARIFORUM Consultants

“We have now got a greater number of EU counterparts. In addition, our ability to offer services in 3rd countries had increased (e.g. African countries)”- Noel Watson, A-Z Information Jamaica Limited

“We are currently in discussion with a number of European firms about the direct delivery of service to them and have formed a strategic alliance with a market leader in products and services that complement our core practice.”- Denis Strong, Strong's Supreme Service Inc.

“Have been able to deepen relationship with regional consultants and get a better understanding of market, determine best practices to penetrate and form additional strategic alliances” - Donald Demeritte, EPS Consulting

Comments – Europe-based Firm

“New business opportunities were developed during the 2012 Symposium. Furthermore, new contacts have been developed bringing new opportunities for all parties.” - Pablo Lopez-Herrerias, PBLH International Consulting SPRL

“I benefited from the contacts made, but also from the sharing of experiences. I am currently working with a company met there.” – David Luff, Appleton Luff

“Our firm has been able to partner with seven (7) of the CARIFORUM consultants/consulting firm present at the Symposium on proposals, three of which were successful bids.” - Pernille Fischer Boulter, CITP, Kisserup International Trade Roots Inc. & Kisserup Europe.

“Just wanted to let you know that we have just won another contract in which we partnered with a number of Caribbean consultants – this time xxxxxx is one of them, a contact I made at the 2010 Symposium – your work WORKS!”

- Pernille Fischer Boulter, CITP, Kisserup International Trade Roots Inc. & Kisserup Europe. 5th September 2013

Testimonials

Are we doing what we were supposed to do?

Were these the right things to do?

What can be done better?

Committed to Results