supporting distance learning students.pps
TRANSCRIPT
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Supporting Distance Learning
Students
Steve Swithenby
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Types of support
Academic support
Emotional support
Administrative support
Who will provide such support?
Is the balance different for DL students?
Cost of such support?
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Background issues for DL
While some are very comfortable with this, learningindependence is a major deficiency for many. It is anexplicit goal of this course to encourage and supportthis...”
(Southern Cross University, Australia)
“In reality, younger students need to be supported andsense a degree of observation and control to maintainmomentum”
(Istituto Tecnico Agrario Statale, Italy)
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An organising framework
Awareness
Consideration
Decision
Orientation
Preparation
Study
Revision
Reflection
Pre course
On course
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Identify Areas of Risk, e.g.
1. „Wrong‟ choice of course or programme
2. Initial engagement
3. Submission of first assignment
4. Awareness of support
5. Picking up/responding to non-progress signs
6. Review and next steps
Targeting support
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Support models
Via the tutor – closest to conventional – difficult to scale –
QA issues
Via a Support Centre( e.g. Open Learning Centre) –
triage – efficient - requires good data
Via a subject focused team (like a Departmental Office) -
Differentiated support, e.g. focused on less experienced
Customer Relationship Management System – database
that prompts interventions
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Blended Learner Support
Traditional mix of print, phone, people complemented by:
• course/subject online „homes‟
• e-communication spine
• online learner support forums e.g. induction, course
choice
• podcasting
• sms text
BUT – students really value personal contact
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A cautionary tale
“The full implementation of the program faced
many challenges. It was slow in uploading
information, was introduced without thorough
preparation; lacked a policy guiding
implementation; had a long procurement
procedure; limited funds for purchase, no
provision for software experts to maintain it, not
enough publicity among staff. And finally some
students...lacked electricity for charging their
phones”
• Makerere Univ 2009
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Learner
Support/
Advisory
Staff
Learner support on course
Student
Course Associate
Lecturer
Peers
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StudentHome
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Support for tutors
• Centralised development of resources: print and web
resources
• TutorHome portal for all resources and information
required
• Development fund to support attendance at conferences
• Feedback from students collated and mediated by Line
Manager
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TutorHome Homepage
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Doing it for yourself
1. Track student experience & progress
2. Develop model of student journey
3. Identify critical risk points, strengths &
weaknesses
4. Develop an action plan
5. Develop integrated systems
6. Exploit the full range of media available
7. Treat students as paying customers