surveying the - center for the built environment€¦ · surveying the workplace lindsay t. graham,...
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Surveying the
Workplace
Lindsay T. Graham, Ph.D.
Center for the Built Environment
University of California, Berkeley
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Typical office building costs in $/sf per year
Annually, people costs are 2 orders of magnitude more than energy costs
The cost of people in buildings
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Spaces have the potential to influence how
a person thinks, feels, and behaves.
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Interviews Focus groups Observations
Evaluation methods – focus on surveys
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Why surveys?
• Allows for large
sample sizes
• Quick
• Cost-effective
• Access to internal
thoughts, attitudes, &
hard to detect
behaviors
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Not all surveys are created equal
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• Easy to understand
• Lacking jargon
• Clear & concise
• Targeted desired goal
• Relatable to audience
• Unbiased
Good surveys are …
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• Reliable– consistently
measuring the behaviors
we want to be
measuring.
• Valid– accurately
capturing the perceptions
and behaviors we are
examining.
• We can have reliability
without validity– but we
need both.
Our measures must be:
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It’s important to define what “productivity” means to you.
How can you tell if you’re being productive?
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Define
construct
Write
items
Test-run
survey
Check
psychometrics
Survey construction
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It takes time to create quality surveys
• Set points for
participants to react
to
• Participant fatigue
• Reliability
• Validity
• Multiple participants
• Helpful to have point
of comparison
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• Powerful occupant survey analytics platform
• Developed in 1999 based on industry need
• Used in over 1000 buildings with over 100,000 occupants
• Data set includes valuable building characteristics data
• Tools include multiple building types and a range of options
David and Lucile Packard Foundation HQ –
EHDD
DPR Headquarters
CBE Occupant Satisfaction Survey
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Overall building
Overall workplace
Acoustic quality
Air quality
Cleanliness &
maintenance
Lighting
Office furnishings
Office layout
Thermal Comfort
What does it measure?
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Cliff Bar Headquarters
UC Berkeley Energy Biosciences
Building Ohio State Wexner Medical Center
Expansion (HOK)
• Offices
• Higher ed
• K- 12 schools
• Laboratory
• Healthcare
• Multi-unit residential
Building types
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Get Feedback
Learn what’s working from
the occupants’ perspective
Benchmarking
Compare your buildings
against an extensive
database of other buildings
Diagnostics
Branching questions help
diagnose the reasons behind
disatisfaction
Evaluate
Evaluate energy solutions,
design approaches,
technologies
Inform
Make improvements in
operations and the design of
future buildings
Get Credits
Adopted by LEED, ASHRAE,
and WELL
Why use this tool?
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• PG&E
• David Lehrer
• Gail Brager
• Jessica Uhl
• CBE Research Team
Questions?
Lindsay T. Graham, Ph.D.
Check us out on the web:
www.LivableAnalytics.com
Thank you!