survivors
TRANSCRIPT
Survivor Panel – Businesses Who Survived Disasters Speak on Lessons Learned
Archived 2010 NPM Webinars:
Business Preparedness – Can you go alone for 72 hours? – Guest Speaker: David Paulison, Former FEMA Administrator
Private Sector Preparedness Certification Program –Advantages for a small to mid-sized business? – Guest Speaker: Marcus Pollock, FEMA
Business Preparedness – Both Inside and Outside of Your Organization – Guest Speaker: Jackie Snelling, DHS
Visit www.preparemybusiness.com to view Webinars and download presentation slides!
FOR AUDIO
Please call 916-233-3087, access code 259-384-549
OR
Listen through your computer’s speakers
Panelists:
• Bob Boyd, President, Agility Recovery• Anderson Baker, President, Gillis Ellis & Baker• Lauretta Smith, Vice President, BANK’34• Alan Hedrick, Owner, County Wide Insurance
Agenda
• Hear from selected business interruption survivors• Anderson Baker, President, Gillis Ellis & Baker• Lauretta Smith, Vice President, BANK’34• Alan Hedrick, Owner, County Wide Insurance
• Question and Answer session with distinguished guests
Gillis Ellis & Baker
Gillis Ellis & Baker
• Founded in 1933
• 42 Employees
• Located in New Orleans, LA
• Provides insurance and risk management to the families and businesses of New Orleans, Louisiana and the Gulf Coast
• Impacted by Hurricane Katrina in 2005
Anderson Baker, IIIPresident
Spirit of the Trailer
• Life as we knew it was gone, but we had a job to do. Our clients needed us and we were there for them.• Not much was certain, but we had each other and that was enough.• “Can Do” was our credo—everything that can be done for our clients and for each other will be done.• There was no rank or organizational chart—all for one and one for all.• An office with no walls, no privacy and no rules works just fine.• We took the worst that nature, man and government could dish out—and we are not only still standing, we are winning!
Gillis Ellis & Baker Lessons Learned
• Ensuring current contact information for employee’s closest relative
• Have a plan for re-routing your telephones prior to and following any disaster
• People are priceless, focus on your employees and their specific needs following any disaster
• Have a plan for contacting your clients and supply chain following any interruption
Bank’34
BANK’34
• Founded in 1934
• 2- location bank located in Alamogordo, NM
• Philosophy - A good bank working with good people, helping them achieve the dreams that are most important to them.
• Impacted by arsonist in April, 2010 Lauretta SmithVice President
Bank’34: The Disaster
Thursday, April 8, 2010
• Arsonist entered the building.• Force entry into tenant’s office.
(An attorney.)• Set two fires. • Crime happened in about 6 minutes.• Sprinklers were activated.• Six inches of water accumulated in
branch.• No way to resume operations without
help.
Bank’34 Lessons Learned
• Have a Plan. Test your Plan. Work your Plan upon disaster.
• Solicit help from trained 3rd partner.• Know shut-offs for electrical and water
valves in branch.• Have access to generator. Test annually.• Have call tree in place. Test semi-annually.
Bank’34 operations resumed Monday, April 12.
County Wide Insurance
County Wide Insurance Agency
• Founded in 1972
• 20 Employees
• Located in Dexter, MO
• Personal and Commercial
Insurance Provider
• Impacted by Ice Storm in January
2009
Alan Hedrick, Owner
Jason Comfort, Commercial Lines Agent
Dave Ellinghouse, Agency Operations
Warm Hands, Warm Heart
• Declared a disaster following an
ice storm in 2009
• Generator delivered within 7
hours following the storm
• Opened their offices to the
local community as a warming
shelter
• Secured new business because
they were the only business
open in SW Missouri for days
following the storm.
County Wide Insurance Lessons Learned
• Have your building inspected by a local electrician to pre-determine generator needs
• Develop a plan for re-routing your phones following an interruption
• Make arrangements to have parking lots and walkways cleared
• 5 Ps….Prior Planning Prevents Poor Performance
Questions?
Submit questions using theQ & A function on your screen.
Archived 2010 NPM Webinars:
Business Preparedness – Can you go alone for 72 hours? – Guest Speaker: David Paulison, Former FEMA Administrator
Private Sector Preparedness Certification Program – Advantages for a small to mid-sized business? – Guest Speaker: Marcus Pollock, FEMA
Business Preparedness – Both Inside and Outside of Your Organization – Guest Speaker: Jackie Snelling, DHS
Visit www.preparemybusiness.com to view Webinars and download presentation slides!
The Agility Story
Agility is in the business of saving businesses.
For businesses large and small,
Agility is the difference between giving in to a crisis
and surviving one.
Agility Recovery Stories
There’s no such thing as a minor disruption.Any event that prevents work from happening can be catastrophic for a business.
In the past two years Agility responded to over 560 disaster events. Including:
•Bank’34 – Arson•CountyWide Insurance – Ice Storm•Central Bank– Flood•Montgomery Barnett – Hurricane•Barnes Dennig CPA – Burst Pipe•Cowan Insurance – Server Failure•Federated Investors – G20 protest orblocked street access•Mayfield Kentucky – Power outage
Agility Expertise
With Agility, you don’t need to be all things to all people.
In the midst of a disaster, it’s nearly impossible to try to run your business and recover it at the same time.
The responsibilities are too numerous, the must-do list too long and the emotional demands too taxing for one person to handle.
That’s the reason companies turn to Agility. We take care of everything you need to get your business back in business, freeing you to focus on what matters most – your people, your customers and your community.
Agility People
“There were times Agility was working while the rest of us
slept. That was incredible.” Christine Forbes, The Daniel and Henry Company
We work with you as insiders, not outsiders.With Agility, you build relationships with a core team committed to understanding and prioritizing the unique needs of your business. From client services to field operations, they’ll partner with you throughout the entire process, from set-up to recovery.
Agility Membership
Membership Features
• Immediate protection
• myAgility Planning Portal
• Alert Notification
• 24-hour access
• Ongoing Education Programs
• Testing
Membership LifecycleAgility provides robust, sensible and easy-to-implement recovery solutions for an affordable monthly membership fee.
Agility Recovery Process
Agility bridges the gap between disaster and survival.Too often businesses hit with a crisis close for good because they’re unable to respond quickly and effectively. That’s not the case for Agility members. The moment the worst happens, we’re on the job accessing, strategizing and mobilizing our resources to get your operation up and running without delay. Fact is, we’ve dedicated more than twenty years to helping businesses recover – and we’ve been successful 100% of the time.
ReadySuite Recovery Solution
Whatever you need, whenever you need it.
When disaster hits, Agility will be there on the scene, providing you with any, or all, of the critical elements you need to keep your business in business.
ReadySuite: $295/Month•Immediate protection•48 seat office space•5 Intel servers•Power generation•Phone and Internet connectivity•Testing Option•MyAgility Planning Portal
Prepare to survive. For more than twenty years, thousands
of businesses have relied on Agility to help plan for and recover from the unthinkable.
We’re ready when you are.
Questions?
Submit questions using theQ & A function on your screen.
Bob BoydPresident & CEOAgility Recovery
Archived 2010 NPM Webinars:
Business Preparedness – Can you go alone for 72 hours? – Guest Speaker: David Paulison, Former FEMA Administrator
Private Sector Preparedness Certification Program – Advantages for a small to mid-sized business? – Guest Speaker: Marcus Pollock, FEMA
Business Preparedness – Both Inside and Outside of Your Organization – Guest Speaker: Jackie Snelling, DHS
Visit www.preparemybusiness.com to view Webinars and download presentation slides!