sustainability matters

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SUSTAINABILITY MATTERSDILLON’S APPROACH TO SUSTAINABILITY

ANNUAL REPORTFISCAL YEAR 2014 (MARCH 2013 - FEBRUARY 2014)

contents

pg. 1environment

pg. 6social &

community

pg. 10employees &

well being

pg. 11moving foward

To be recognized by Dillon’s key stakeholders – our

owners, employees, and clients – as a leader in

our industry at corporate sustainability and by

practicing what we preach.

OUR VISION

environment social & community

employees & well being

approach moving foward

“Delaying mitigation efforts beyond those in place today through 2030 is estimated to substantially increase the difficulty of the transition to low longer-term emissions levels and narrow the range of options consistent with maintaining temperature change below 2°C relative to pre-industrial levels.”

- AR5, United Nations Climate Change Working Group April 13, 2014

Clement Lam,Coordinator,

Dillon’s Corporate Sustainability Strategy

corporate leadership

Ann Joyner Project Partner,


Andrew WilsonDirector,

Corporate Services

Brendan SalakohCoordinator,


Dillon has many passionate staff that lead this initiative. The Environment

and Community Investment Fund supports staff to be engaged with local activities.

Owen Wilson,Director,Finance




Sustainable Natural Environment

EconomicVitality

HealthyCommunities

sustainability

“Infrastructure developments and long-lived products

that lock societies into GHG-intensive emissions pathways may be difficult or very costly

to change, reinforcing the importance of early action for

ambitious mitigation”

- AR5, United Nations Climate Change Working Group

April 13, 2014

Gary KomarPresident

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CARBON NEUTRALITYFor 2011, 3,477 tonnes of CO2e were offset through the purchase of credits from the City of London’s W12A landfill gas flaring and collection system.

2009744

employees17 offices

3460 tonnes

2010 718

employees17 offices

3319 tonnes

2011 743

employees16 offices

3477 tonnes

2008666

employees17 offices

3759 tonnes

Tonnes of CO2e per Employee5.64

4.65 4.624.68

2012 757

employees19 offices

3599 tonnes

4.75

Carbon/Energy Reduction GoalMaintain carbon neutrality with a reduction in carbon emissions, as measured by an environmental footprint rating.

Actions• A detailed carbon assessment is conducted

company-wide every year. Carbon offset credits purchased to offset emissions.

• More accurate tracking of air travel through our travel agency, Goliger’s Travel Plus. This results in increased accuracy for our carbon assessment.

• A “turn it off to win” campaign occurs annually during Earth Week to refresh employee awareness.

• Several offices (e.g., Vancouver, Calgary, and Saint John) have a smart motion sensing lighting system that automatically disables lighting after short periods of inactivity (10-12 minutes). Additionally, the lights may be set up by zones so that staff working in the early morning or late in the evening only turn on zones of lights they will be working in.

2012 Results

Carbon Footprint (tonnes)

Employee Commute

Business Travel (Car)

Business Travel (Air)

Paper Usage Wastewater Treatment

Heating

Electricity

Fleet

1350

130

610

399

823397

683

environment

Since 2008

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Green Procurement




60.0 %green office

materials purchased over all Dillon offices

GoalPurchase only green office products when they are available.

Actions• Tracked all office products purchased

through our suppliers.• Increased the list of green products

available. • Continued to use environmentally friendly

products such as stationary manufactured from recycled plastics/papers (e.g., Paper Mate re:think Biodegradable Series).

• To reduce packaging waste, Dillon purchased items in bulk whenever possible.

• Energy efficient appliances and equipment are purchased and used when possible (e.g., computers).

2013 ResultsDillon’s Green Procurement Policies

• Green computer procurement• Green vehicle procurement• Green meeting strategy• Green hotels and restaurants

promotion• Green office products

purchased

Perc

enta

ge o

f Gre

en

Prod

ucts

Pur

chas

edW

hen

Avail

able

FY2011

Percentage of Green ProductsPurchased Company Wide

58.5%60.1%

59.3% 60.0%

FY2012 FY2013 FY2014

Environmental Footprint RatingIn order to develop a rating scale, 2008 was established as the baseline year and the scale was set to accommodate both a reduction of CO2e per employee and a doubling of the 2008 levels (setting the baseline to 5 on a scale of 10). Based on this data a rating system was developed, as shown to the right.

For the 2012 calendar year, Dillon estimated an increase of 0.07 tonnes of CO2e per employee from 2011 and maintained a rating of 6 out of 10.

The increase in the estimated emissions for 2012 was due for the most part to more accurate tracking of business travel by air and higher natural gas usage. These increases outweighed the reductions in emissions from electricity usage, business travel by automobile, the Dillon fleet of office vehicles and from wastewater treatment. Emissions from paper usage decreased by 46%, however this decrease is due largely to the use of a more up-to-date estimation technique rather than to actual changes in consumption patterns. Environmental Footprint Rating

Rating Level

Tonnes of CO2e per Employee

1 2 3 4 5 6 7 8 9 10

10.35 9.20 8.05 6.90 5.75 4.60 3.45 2.30 1.15 0

20085.64

20094.65

20104.62

20114.68

20124.75

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Solid Waste Reduction and Diversion




GoalEstablish three-stream waste management (waste disposal, recycling, and composting) for all Dillon offices and implement actions to further reduce, reuse, and recycle.

Actions• Three waste audits were conducted in 2013 at the

Winnipeg, Kitchener and Halifax offices.

Reduce• Educated staff on reducing waste with a focus on reducing

the amount of paper we consume.• Found alternatives to paper towels or compost paper towels,

where possible.• Lunchrooms are extensively fitted with re-usable dishes,

cutlery and mugs; thus completely eliminating the use of disposable serving items.

• Used pitchers of tap or filtered water instead of bottled water.• When purchasing new electronics, Dillon aims to obtain ones

that have reusable lithium batteries.• All printers and copiers are set to “double-sided” printing to

reduce the amount of paper used.• Corded devices are used whenever possible instead of

wireless devices.

Reuse• Garbage bags were reused whenever possible by custodial

staff.• Purchased supplies that contain recycled materials.• Talked to suppliers to take-back cardboard boxes, drawing

tubes, etc.• Set up a common area for employees to deposit/find binders,

file folders and other gently used office supplies.• Promoted sending electronic waste to reuse options (e.g.,

local charities).

Recycle• Dillon has a full recycling program which includes paper,

cardboard, aluminum, glass, plastics, batteries, printer toners and electrical equipment (e.g., computers).

• Paper recycling bins are provided at every desk.• Educated staff on common recyclable materials that are not

being recycled. • Identified facilities near each office that will safely recycle

electronic waste.

2013 Results• The average waste generated by

employees was found to decrease between 2009 and 2011, with an increase in 2013 as shown in the figure below.

• While waste generated has increased, the average diversion rate has also increased from 2009 through 2013 from 48% to 75%. As a result, the amount of waste disposed has remained approximately the same between 2011 and 2013.

• All 17 offices have access to an in-office recycling program and 47% (8 of 17 offices) have access to a composting program.

Dillon’s goal is to completely eliminate delivered bottled water and single service water bottles across all offices. Tap water is the preferred option but offices are exploring several other strategies such as fountain/bottle filling stations that quantify the amount of bottles saved from the landfill. Some offices have water coolers that are hooked up to the municipal water supply to eliminate delivered bottles.

A TALL DRINK OF WATER

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Results Continued

ORGANICS WASTEMANAGEMENT

BEST PRACTICESWindsorDisposable plates and cutlery are never used and are often returned to the caterer, if provided.

WinnipegThere is an annual auction used for office furniture and supplies for employees to take part in. The furniture and supplies that are not auctioned get donated to local organizations. Computers are also auctioned and the remaining items are delivered to an e-waste recycling facility. Non-confidential one-sided used paper is taken to a day-care for arts and crafts use. One-sided used paper is also made into notebooks for employees to use.

Waste Reduction Practices

Waste Reuse Practices

Waste Management Programs

Vermi-CompostingYellowknife

Backyard CompostingSaskatoon, Windsor,

Winnipeg

Third PartyPick-upVancouver

Composting Providedby Management Company

Halifax, Kitchener,Toronto

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2010: 4.3%2012: 3.5%

bicycle

2010: 10.1%2012: 7.3%

public transit

2010: 5.4%2012: 4.9%

walk

2010: 0.9%2012: 0.4%

telecommute

2010: 9.2%2012: 8.0%

car pool

2010: 70.2% 2012: 75.9%

single occupancy vehicle

TransportationGoalDecrease use of single occupant cars and increase use of alternative commute options.

Actions• Provided office-based bicycles for use in some

offices.• Many of the offices have secure bike storage,

lockers for personal items and showers readily available for staff that bike to work.

• Participated in Bike to Work Week and Bike to Work Day.

• Prior to leasing any office space a Green Lease Criteria check list is completed that takes into account transit, cycling/walking infrastructure and bike parking. These criteria are considered prior to signing any new lease.

• The Winnipeg office supported the 2014 International Winter Cycling Congress.

• Developed carpooling contact list for all employees.

• Transit tickets/tokens provided for staff use (client meetings, carpoolers to get home).

• A survey will be done in 2014 to reassess Dillon’s commuter trends.

2012 Results

HUB BIKE FRIENDLY WORKPLACE - VANCOUVERDillon is proud to have been identified as a HUB Bike Friendly workplace. Dillon has been carbon neutral company since 2008 and employee commute is included in our annual carbon assessment.

Each year HUB recognizes local businesses for their leadership and commitment to a more bike friendly future. Dillon’s Vancouver office was selected as a runner up of the HUB 2013 Bike Friendly Business Award.

Based on a series of bikeability criteria, the selection panel felt both Dillon and the BC Institute of Technology (Richmond) are taking concrete steps towards encouraging cycling and investing in healthier employees, sustainable transportation and a more bike friendly workplace.

Our team will work together to improve these outcomes in FY2015 and beyond.

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social & community




2009 - 5 offices involved $2,620




2013 - 17 offices involved $121,562{Total ECIF Spending

$493,764

ECIF Initiatives120+Nationallyin 2013

Pre-tax Profitsover 1%Allocated to the ECIFand Donation Fund

Employees with600+Access to the ECIF

Environment and Community Investment FundGoalInvest over 1% of pre-tax profits towards environmental and community initiatives.

ActionsDillon established the Environment and Community Investment Fund (ECIF) as a means to support efforts to improve our environmental, social, and community impact. Rather than simply donate 1% of pre-tax profits to various community and environmental organizations, Dillon instead leverages this investment by enabling employees to execute projects, programs, or initiatives that fit the fund’s criteria.

Results

120+ ACTIVITIES IN 2013 INCLUDED SUPPORT FOR:

• In-school programs• Community greening events• Fundraising sports events• Earth day events• Food banks• Community shelters/homes/missions• Child and youth programs• Disaster relief• Nature conservancy programs• Habitat for humanity• Seniors and seniors’ programs• Office greening

*Staff volunteer time was above and beyondthese expenses

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Ontario

Quebec

Newfoundland annnddd Labrador

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vvvvvvvavvvovaaHalifaxFredericton

Saskatoon

Oakville

Sydney

Chatham

Calgary

Kitchener

London

Windsor

Ottawa

Toronto

Saint John

Vancouver

Winnipeg

Yellowknife

St. John’s

Dillon Office Locations




Environmentally Friendly Tumblers for Cystic Fibrosis WalkOffice: OakvilleLocal Champion: Tracy Micallef, Office Administrator

Fifteen Dillon Oakville staff takes part in the Great Strides walk for Cystic Fibrosis each year, on a team called Chloe’s Consultants. Chloe, the daughter of one of the local staff members, has Cystic Fibrosis (CF). The money the team raised went to support CF research, but Dillon also sponsored over $1,700 for reuseable cups with straws for each walker.

School Breakfast Program Office: LondonLocal Champion: Sabrina Stanlake, Planner

Dillon’s London office has been actively involved in the Prince Charles Elementary School Breakfast Club for three years. The committed team provides breakfast twice a month at the school, and is involved in purchasing food, menu planning, cooking, and serving. It’s a major highlight for the 20+ staff that participates and have built an ongoing relationship. Together, they’ve served over 600 warm, nutritious breakfast meals.

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Environment and Community Investment Fund Example Initiatives

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Rideau Valley Wildlife Sanctuary Office: OttawaLocal Champion: Natalya Suckow, Administrative Assistant & Alex Zeller, Biologist

For three consecutive years, the Ottawa office has been supporting the Rideau Valley Wildlife Sanctuary through the ECIF. The office has spent considerable time and effort on the creation of turtle rehabilitation tanks for RVWS following the Terry Fox Drive Blandings Turtle studies. The RVWS cares for a significant number of injured and displaced turtles every year, including the Blandings Turtle. Aside from volunteering at the organization, the team has donated several items and pieces of equipment to the organization.

Library: Progress Centre for Early InterventionOffice: HalifaxLocal Champion: Jodie Connors, Administrative Assistant

This past summer, Dillon’s Halifax office donated time, funding, and materials for the expansion of the Family Toy and Resource Library. The team carried out the demolition, painting and re-assembly of the library. The library is now easier to navigate and has more space for a larger variety of toys, books, and resources for use by families and staff.

Habitat for HumanityOffice: WinnipegLocal Champion: Clement Lam, Environmental Scientist

Each year, Dillon sends a team of committed volunteers to help build Habitat for Humanity homes. Most recently, the team helped build a house in a LEED certified development in Winnipeg. The ECIF also supported the initiative by purchasing backfill, perimeter drain stones and a high efficiency furnace.

Laskeek Bay Conservation SocietyOffice: VancouverLocal Champion: Stacie Kalyn, Environmental Technician

Last year, Dillon contributed $750 in supplies to the Laskeek Bay Conservation Society (LCBS) as part of the ECIF program. LCBS is a not-for-profit organization dedicated to the conservation of marine and terrestrial ecosystems on Haida Gwaii (formerly, Queen Charlotte Islands). One of Dillon’s professionals assisted the society with her expertise.

ScholarshipsScholarships awarded in 2013:

Canadian Institute of Planners (CIP)

Canadian Water Resources Association (CWRA) Canadian Engineering Memorial Foundation (CEMF)

Transportation Association of Canada (TAC)

$5000 each




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Kingsclear First Nation - Christmas for KidsOffice: FrederictonLocal Champion: Ryan Dunbar, Environmental Engineer

Kingsclear First Nation was thrilled with Dillon’s involvement with their Christmas for Kids Campaign, which assists low income families during the holiday season. This past year, Dillon helped support Christmas Day for over 30 families living within the Nation. Dillon further supported the campaign with personal contributions beyond ECIF funding, and helped Kingsclear in wrapping some of the donations.

Children’s Treatment CentreOffice: ChathamLocal Champion: Larry Oulds, Municipal Engineer

Dillon’s Chatham office helped fund and build an accessible therapy playground for the Children’s Treatment Centre. The playground hosts pediatric rehabilitation services and activities for children with developmental and physical needs. The team of volunteers contributed playground equipment and volunteered to help build and landscape the playground.

conducted since 2010





Well Being• The Women in Dillon (WiD) team has been in

place since the spring of 2009. The goal of the WiD initiative is to identify barriers to attracting and retaining women of merit within Dillon, and propose positive solutions to overcome them.

• Dillon promotes employee innovation through a wide variety of programs, including Development Initiatives and the Innovation Prize. Most recently, Dillon launched the Idea Incubator, through which employees can apply for funding to investigate and develop innovative processes and ideas.

• Dillon is a strong supporter of work-life balance, and enables employees to develop flexible work arrangements that meet their needs. These arrangements include flex-time, telecommuting, and the generous provision of caregiver time and parental leave. Dillon’s transition to a Google-based platform supports out-of-office and inter-office collaboration, allowing access to video “hangouts,” instant messaging, cloud drives and other online collaboration tools.

• Dillon’s mentorship programs provide staff with opportunities for sound professional and career development. The intent of the program is to increase the employee’s breadth of experience and “big picture” understanding of our business in general. There are also opportunities for technical coaching.

Canada’s 50 Best Managed CompaniesDeloitte, 2006-2013 Now a Platinum Club Member

The Green 30 - Canada’s Greenest Employers Hewitt Associates, 2011, 2013

Best Employers in CanadaHewitt Associates, 2011, 2013

Best Employers in the Greater Toronto AreaHewitt Associates, 2011, 2013

Awards

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The President’s Crew is a one year, challenging, fast paced, intensive program specifically tailored to provide experience and interdisciplinary learning opportunities to new graduates. “Crew Members” are provided with an opportunity to spend a year rotating through the firm’s practices and different geographical regions, balancing an abundance of both technical experience and business development. This year marks the sixth year of this initiative. Members are placed across Canada.

2013 - 2014 Crew

The President’s Crew

Employee EngagementJuice Survey: Checking the Pulse of Employee Well Being

2010 3.75/ 5.00

2011 3.83/ 5.00

2012 3.84 / 5.00

2013 3.82 / 5.00

ResultsOverall Employee

Workplace Engagement

Dillon takes these results seriously. We value employee feedback, emphasize the challenges we face, and incorporate improvements in our corporate strategy annually.

GoalContinuously improve on metrics that capture employee well being.

WORK WITH TALENT MANAGEMENT GROUP ON CONTINUOUS IMPROVEMENT WITH EMPLOYEE WELL-BEING• Develop a specific goal for improvement of employee well-being. • Focus on challenges identified by Juice Survey. • Expand opportunities for recognition and appreciation.

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approach moving forward

moving forward to FY2015Approaches and Priorities

• Implement a company-wide office challenge or competition tied to sustainability and based on improvement.

• Update energy reduction guide and provide to offices for use.

REDUCTIONS IN OUR CARBON EMISSIONS

ORGANIC WASTE PROGRAMS IN ALL OFFICES• Take action on all negative results from 2013 waste management survey. • Initiate one-on-one discussions on organic waste program implementation, encourage an ECIF subsidy of

pick-up or supplies, use incentives, and promote idea generation.

EMBRACEMENT BY LOCAL CHAMPIONS THROUGHOUT THE YEAR• Identify one Partner/senior leader to provide direction and accountability at each office and continue to

encourage Partner and Associate involvement.• Consider recognition as an incentive and motivator.

COMPANY-WIDE COMMUNICATIONS THROUGHOUT THE YEAR ON WHAT WE ARE DOING• Debrief locally after ECIF activities, recognize attendance, collect photos, and inspire leadership.• Provide one additional update per year in addition to the annual report; include a summary of ECIF

activities from across the company.• Highlight and encourage the use of green products at product locations at each office through posters/

signage.• Work more closely with Office Managers and Office Administrators to mandate green products, make bulk

purchases, and devise energy reduction strategies.• Apply for one sustainability award in FY2015.

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approach moving forward

Dillon’s sustainability scorecardDillon’s Sustainability Scorecard aligns with the over-arching company strategy.

To be recognized by Dillon’s key stakeholders – our owners, employees, and clients – as a leader in our industry at corporate sustainability and by practicing what we preach.

Our Vision

Social and Community

Environmental Footprint Rating

Rating Level

Tonnes of CO2e per Employee

1 2 3 4 5 6 7 8 9 10

10.35 9.20 8.05 6.90 5.75 4.60 3.45 2.30 1.15 0

20085.64

20094.65

20104.62

20114.68

20124.75

Environment

2010 3.75/ 5.00

2011 3.83/ 5.00

2012 3.84 / 5.00

2013 3.82 / 5.00

Employees and Well BeingJuice Survey

Overall Employee Workplace Engagement

Carbon NeutralityFor 2011, 3,477 tonnes of CO2e were offset through the purchase of credits from the City of London’s W12A landfill gas flaring and collection system.

Pre-tax Profitsover 1%Allocated to the ECIFand Donation Fund

Since2008

sustainability matters

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