sustainability policies and plan - amazon s3 · the 2030 sustainability policy of the a2a group...

SUSTAINABILITYPOLICIES

AND PLAN

The methodologicalapproach:commitments, objectives,targets and actions

analysis of the significance of the 17 Sustainable Development Goals (SDGs) with respect

to the value chain

of the A2A Group and identification of the 2030 COMMITMENTS

FIRST PHASE

Identificationof (macro) objectives, in line with each commitment,broken down into2030 targets and definition of the 2030SUSTAINABILITYPOLICY

SECOND PHASE

enabling actions and tools,in line with the 2016-2020 Strategic Plan,aimed at promotingthe achievementof the set objectives of the 2016 - 2020SUSTAINABILITY PLAN

THIRD PHASE

SGD vsVALUE CHAIN

OBJECTIVES withTARGETS - 2030

ENABLING ACTIONS and DRIVERS -2020

AGENDA The 2030 SustainabilityPolicy of theA2A Group

The 2030 SustainabilityPolicy of theA2A Group

Chapter 1 POLICY

Chapter 2 SUSTAINABILITYPLAN

Statement:A2A helpscommunities to be sustainable

Chapter 1 POLICY


The 2030 SustainabilityPolicy of the A2A Group

Chapter 1 POLICY


o Develop a sustainable waste management approach for the entire life cycle through a further increase in waste recycling, improved waste treatment and recovery capacity in the Group's power plants, technological innovation and the promotion of responsible behaviour to minimize the use of landfills and protect the environment and human healthCircular

economy

Circular economy - OBJECTIVE

99% 100%70%


Chapter 1 POLICY


Circulareconomy

Circular economy - 2030 TARGETS

Percentage of separated waste collection to be achieved in the

municipalities served

Percentage ofurban waste sent for recycling or energy

recovery

Regions covered by initiatives for

waste reduction, reuse and recovery

=


Chapter 1 POLICY


Circulareconomy


Recovery capacity of the material in the power plants owned

by the Group at least equivalent to the total urban waste

collected through separated collection

o Contribute to the achievement of thenational and European objectives to reduce GHG emissions related to electricity generation

o Reduce the carbon intensity in electricitygeneration, supporting the use of renewable sourcesand low CO2 emission energy carriers

o Develop highly efficient district heating and district coolingthrough the use of, and integration with, renewable sources, the use of co-generated heat and waste,and ensuring a positive contribution to the air quality in cities

o Increase the use of and customer loyalty to renewable electricity sources

o Promote energy efficiency (extension of LED to public lighting, initiatives and efficiency in industrial and residential areas)and the use of renewable sources in end uses


Chapter 1 POLICY


Decarbonization

Decarbonization - OBJECTIVES

-62% -37% 50%


Chapter 1 POLICY


Decarbonization

Decarbonization - 2030 TARGETS

Reductionof CO2 emissionsfrom the Group's

electricitygeneration plants

(mean baseline2008-2012)

Reduction of the carbon intensity

(gCO2/kWh) in electricity generation

(mean baseline2008-2012)

heat derivingfrom non-fossil fuels and recovery heat in

the mix used to produce heat

for highly efficient district heating

and district cooling


Chapter 1 POLICY


Decarbonization


the quantity of emissions avoided through the district

heating system compared to 2014

Increase insales (1.6 TWh)

to the MassMarket segmentof green energy

(renewable),compared to 2015

the quantity of CO2

avoided bypromoting

energyefficiency and

renewablesources in end uses

+300%

46,000 t/y+145%

+227%

o Increase the resilience and reliability of the networks and grids by increasing the investments in technological innovation in the infrastructures and management systems in order to ensure high standards of quality in the services provided and contribute to the sustainability of cities and communities, also by enabling and implementing systems and tools that encourage the adoption of virtuous and conscious behaviours by end users in terms of energy consumption


Chapter 1 POLICY


Smart Gridand services

Smart Grid and services - OBJECTIVE


Chapter 1 POLICY



Smart Grid and services - 2030 TARGETS

+30% 20%

Increase themaximum

sustainable load of the electricity

distribution network in the case

of heat waves

Continue to be one of the

first 5 Italian operators

operating in themetropolitan area in

terms of performances

in the number and duration of

interruptions

Smart investmentsout of the total

investments in theNetworks and Heat

BU:

Being one of the companies most committedto the development and disseminationto end users of systemsand tools aimed at encouraging theadoption of active and efficientbehaviours, thanks to a systemthat offers products and serviceswith highly innovative content


Chapter 1 POLICY




15%

Percentage of smart grids(advanced

automation)of the total network

People innovation - OBJECTIVE

o Promote innovative solutions for economically and environmentally sustainable business, to attract talent, increase transparency and improve the dialogue with stakeholders, actively contributing to community welfare and improved working conditions


Chapter 1 POLICY


Peopleinnovation


Chapter 1 POLICY


People innovation - 2030 TARGETS

Peopleinnovation

100% 100%100%

Employeessubject to PerformanceManagement, assessedusing CSR parameters

Employeesinvolved in training on sustainability issues

Managerswith a Sustainability

MBO

10% of graduates under 35

to undergo job rotation (annual average);

50% of the company population

involved in skills enhancement

initiatives (annual average);

1,300 university students involved in

Employer Branding activities

5 new change management

projects per year

Dissemination of smartworkingamong the group's employees,for roles where applicablesystematically

20%


Chapter 1 POLICY



Peopleinnovation

Reduction of the weighted accident index (frequency indexx severity index) as early as 2020 with respect to the 2013-2015 average(to be broken down into business units)

Regions with structured dialogue channels to encourage listening,dialogue, and shared innovation (forum, digital collaboration)

100%


Chapter 1 POLICY


Peopleinnovation


-25%

* Certificates 14001 (environment), 18001 (Security), SA 8000 (sustainability) | Registered in Global

Compact

(UN Foundation), with a score >=“sufficient” in the TenP (GCNI) questionnaire

�of suppliers qualifiedwith sustainability criteria *

50%

�of the order value of the Groupassigned to certified suppliers

80%

�of customers online and 50% registeredwith bollett@mail (electronicinvoicing) forA2A Energy

60%

�downloads to the Group's app170,000


Chapter 1 POLICY


Peopleinnovation


AGENDA The 2020 SustainabilityPlan of theA2A Group

The 2020 SustainabilityPlan of theA2A Group

Chapter 1 POLICY


o RECOVERY and TREATMENTImprove the collected waste recovery process(even through energy recovery)and promote separated waste collection to helpreduce the environmental impact of cities

o REDUCTION POLICIESReduce waste production througha prevention, reduction and reuse policy

o RISK MANAGEMENTCheck that the system for identifying,managing and preventing company risksadequately covers the sustainability risks(and in particular social and environmental ones)even in organizational terms

1

3

2

The 2020 SustainabilityPlan of the A2A Group

Chapter 1 POLICY


Circulareconomy

Circular economy - ACTION

o WATERImplement actions aimed at reducingwater consumption in collection and distributionprocesses to improve the quality of thewater and reduce water dispersion

o BIODIVERSITYJoin projects aimed at looking afterthe ground and safeguarding protected speciesmonitoring and protecting biodiversityin the regions where the company has a presence

4

5


Chapter 1 POLICY


Circulareconomy

Circular economy - ACTION

Separated waste collectionin the communities served

Urban wastesent for recyclingor energy recovery

Impact of the recovery capacity of the materialin the Group's plants

on the urban waste collected

20202015 20202015 20202015

99.0%

67.0%

80.0%

98.9%55.1%

31.0%


Chapter 1 POLICY


Circulareconomy


Waste treatmentcapacity destinedfor energy recovery

(ktonnes)

Waste (urban + special)treatment capacity

aimed at recycling (ktonnes)

Water/network lossesnot recorded in the accounts

(millions m3)

20202015 20202015 20202016

860 1,565

39

342

1,385

37


Chapter 1 POLICY


Circulareconomy


o DISTRICT HEATINGHelp to reduce the environmental impact of cities,paying particular attention to air quality:increase district heating and district cooling

o END USER EFFICIENCYDevelop energy efficiency measuresfor the public and private real estate assets

o SUSTAINABLE MOBILITYDevelop sustainable mobility solutions(fleet of low-emission cars and vehicles,replacement of obsolete vehicles with new ones)

o RENEWABLEIncrease the amount (keeping it high)of energy produced by renewable sources

1

32

4


Chapter 1 POLICY


Decarbonization

Decarbonization - ACTION

o EMISSIONSDevelop actions aimed at reducingthe environmental footprint such as the directand indirect emission of greenhouse gases

o GREEN MARKETINGImplement communication and customer awareness campaigns

o EDUCATIONConsolidate and, where possible, improveenvironmental education activity plansand promote awareness of the risksassociated with climate changein public opinion

5

7

6


Chapter 1 POLICY


Decarbonization

Decarbonization - ACTION

CO2 avoided thanks to the extension of the

district heating network (tonnes/year)

NOx avoided thanks to the extension of the

district heating network (tonnes/year)

CO2 avoidedthanks to

energy efficiencymeasures in end uses

20202014 20202014

-78.1

-128,600

-194.4 -234,000

36,200 t


Chapter 1 POLICY


Decarbonization


Total CO2 emissionsfrom electricitygeneration(tonnes)

Carbon intensityin electricitygeneration(gCO2/kWh)

Productionof heat energy

from non-fossil fuels

4389,467

392.5

6,207

20202008-2012average

20202008-2012average

49%


Chapter 1 POLICY


Decarbonization


o QUALITYMaintain high standards of qualityin the services provided keepingcustomer satisfaction levels high

o WEAK BANDSPromote special ratesor other solutions for users in difficulty(e.g. Energy Bank)

o DIGITALDevelop innovative services and channels(web, mobile, gamification)aimed at customer loyalty


1

3

2


Chapter 1 POLICY


Smart Grid and services - ACTION

o SMART GRIDDevelop solutions aimed at offeringa better infrastructure of accessto information (smart grid)and improving grid resilience

o SMART CITYSupport the development of the Smart Cityin the region the Group operates in alsothrough new business models thatexploit the technological component(Smart grids and Big Data networks)

4

5


Chapter 1 POLICY



Smart Grid and services - ACTION

Average duration of interruptionsfor Low Voltage customers in the city of Milan

(minutes)

High Concentration Average Concentration

62bln eurosof investmentin smart grids

Install over

250,000LED devices

for publiclighting2015 2020

23.77

14.26

41.75

25.05


Chapter 1 POLICY




The Customer Satisfactionindex in

«multi-client of reference» surveys

(CERVED DataBank)over

2%

90%

compared to the national average

in the sector, and in any casewith a valuenever below

customers with onlineA2A Energy services

400,000

citizens with the APPsof the Group

100,000

euros investedin the Smart Grid area

10 million


Chapter 1 POLICY




o RESPONSIBLE PROCUREMENTDevelop initiatives aimed at disseminatingthe health and safety culture at workamong contractors and other suppliers.Develop Green Procurement policies

o TRANSPARENCYDevelop integrated reporting and anadequate information system forprogramming and control

o STAKEHOLDER ENGAGEMENTDevelop external stakeholder engagement activities, strengthening the relationship with the territory and set uppermanent methods of involving multi-stakeholders

1

3

2


Chapter 1 POLICY


Peopleinnovation

People innovation - ACTION

o INNOVATION AND R&DDevelop investments in Research and Development, increasingpartnerships with Universities and international research centres.Appropriately manage relations and collaborations with NGOsand develop new technologies, patents for technological innovation

o FOUNDATIONSSupport the initiatives of the Foundations (ASM and AEM),donations and sponsorship in line withthe Group's Sustainability Policy

o BRAND PERCEPTIONImplement a system for measuring andmonitoring the reputation and perceptionof the Group, even at regional level

4

6

5


Chapter 1 POLICY


Peopleinnovation


o MBOIntroduce sustainability objectivesto the MBO scorecards (correlation between the remunerationof the Management and the Sustainability KPIs)

o CHANGE MANAGEMENTDevelop Change Management projectsto improve the organizational culture

o INTERNAL ENGAGEMENTDevelop systematic listening systemswith employees, promoting dialogue andcollaboration initiatives

7

8

9


Chapter 1 POLICY


Peopleinnovation


o WELFAREDevelop innovative welfare policies, even in relation to the promotion of gender equality, and improve skills through a generational bridge that allows the transfer of knowledge and experience between the junior and senior populations

o TRAININGSet up training courses aimed atimproving and redeveloping skills andprofessional development (even on topicssuch as sustainability, anti-corruption, human rights)

10

11


Chapter 1 POLICY


Peopleinnovation


12o HEALTH & SAFETY

Strengthen the plan of training and prevention activities to reduce accidents and develop new initiatives for the health and safety of employees

100%of employeestrained in

Sustainability and thenew Code of Ethics

-25%Weighted accident index

(frequency indexx severity index)

20%of targetemployees

involved in SmartWorking projects


Chapter 1 POLICY


Peopleinnovation


5research projectsor partnerships

with research Institutesand Universities each year

50%of suppliers

certified in a registerwith sustainabilityrequirements

15new

change managementprojects

50%


Chapter 1 POLICY


Peopleinnovation


8territorial

sustainability reports

4,000inspections/year

at the road work sitesof the A2A Group

15regional workshopswith 30 actions

to be implemented


Chapter 1 POLICY


Peopleinnovation


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sustainability policies and plan - amazon s3 · the 2030 sustainability policy of the a2a group...

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