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Sustaining Next-Level Human Performance

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Page 1: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Sustaining Next-Level Human Performance

Page 2: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Challenges…

Page 3: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Challenges…

Page 4: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Challenges…

Page 5: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Challenges…

Page 6: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Challenges…

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It Takes Teamwork…

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#1 Things are the way they are because they got that way

#2 84 – 94 percent of all human error can be directly attributed to process, programmatic, or organizational issues

#3 People come to work wanting to do a good job

#4 The people who do the work are the ones who have the answers

Precepts of Practicing Perfection®

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The Four BIGGEST Challenges

How to get workers to “follow the rules”

How to get workers to WANT to do the right thing

How to get TRUE management support

How to change the CULTURE

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Calculating the Cost of Human Error

Page 11: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 12: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 13: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 14: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 15: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 16: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 17: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

Page 18: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating the Cost of Human Error

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Calculating Return on Investment (ROI)

Page 20: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Calculating Return on Investment (ROI)

Page 21: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Vince Lombardi

Page 22: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Two Key Elements

1 FOCUS on the FUNDAMENTALS

Page 23: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

“Strive for perfection in everything you do. Take the best that exists and make it better. When it does not exist- design it.”

-Sir Henry Royce

Sir Henry Royce

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Two Key Elements

CANI 2

1 FOCUS on the FUNDAMENTALS

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Two Options When Promoting HU…

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Two Options When Promoting HU…

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Culture Change…

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Every organization is perfectly aligned to get exactly the results it is getting

Culture Change FACT # 1

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If you don’t manage your culture- your culture will manage you

Culture Change FACT # 2

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Event-free, worldwide- one life at a time™

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Individual Performance Model™

RESULTS

THOUGHTS

FEELINGS

BEHAVIORS

MINDSET PERCEPTION

EXPERIENCES

Role Modeling

Verbal Conditioning

Specific Events

* SITUATIONAL

* ON-PURPOSE

INTE

RN

AL

EXTE

RN

AL

Page 32: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Culture Determines Results

Mindset Perceptions

EXPERIENCES

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Worker Buy-in

COMPLIANCE

DISCRETIONARY EFFORT

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Personal Screening Process

Is this relevant? (motivation)

Can I do this? (ability)

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(motivation) -

(ability) -

WIIFM?

Fast-Simple-Easy

Personal Screening Process

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Viral Change

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Viral Change

Small Set of Behaviors

Viral Networks in the Organization

Big Sustainable Change

Small Number of People

Culture BEHAVIOR

Page 38: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

CW = CC – CB

Losing Weight…

Page 39: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

SUSTAINABLE Weight Loss

Weigh yourself daily

Eat breakfast

Exercise in your home

Vital Behaviors:

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Code of Honor™

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Next-Level Human Performance Achieving Sustainability

Page 42: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Next Level Performance

87.5%↓

Page 43: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Culture Change…

Page 44: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Performance Improvement Effort

Conceptualize Strategize IMPLEMENT

Page 45: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Keys to Success

WIIFM?

Focus on the “lynchpins”

Senior Leadership Support

Positive, Consistent, Coherent Effort

FIRST: Figure out what YOUR “Next-Level” is, THEN…

Page 46: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Sustainable Next-Level Human Performance

Consistently use Error Elimination Tools™

Internalize Proactive Accountability™

Act upon lessons learned

Vital Behaviors:

Engage one another based upon Principles

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TOOLS

PROACTIVE ACCOUNTABILITY™

LEARNING

ENGAGEMENT

HU FACTOR™

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People don’t care how much you know until they know how much you care

Whole Person Approach

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Think Different

THINK DIFFERENT

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CHOICE

Do Different

DO DIFFERENT TM

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The choices I make dictate the life that I lead

It’s up to you…

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Your Goal…

PA PL VC VA * * =

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http://www.practicingperfectioninstitute.com

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RESOURCES

Page 55: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Success…

# 1019687

Page 56: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

Upcoming Learning Opportunities

Week of April 23, 2012 Hartford, CT

Week of May 7, 2012 Bridgman, MI

PPC Certification Courses:

Page 57: Sustaining Next-Level Human Performance Human... · organizational issues #3 . People come to work wanting to do a good job #4 . The people who do the work are the ones who have

The only thing that matters…


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