sv8100 – system sv8100 team pre-sales support business line sv8100 february 2009

SV8100 – System

SV8100 team Pre-Sales SupportBusiness Line SV8100February 2009

2NEC Philips Unified Solutions www.nec-philips.com

Agenda

Overview

• Welcome, introduction• Positioning• Platform, interfaces (features)• InMail, InACD• Telephones• Networking• Hospitality• PC Pro, Web Pro• Desktop Suite• Licensing procedure• Marketing & Sales• Demo SV8100 and Apps • Business ConneCT• IP DECT• MyCalls• R2: UM8000, WLAN, TABS7


SV8100 system

Platform

use help!Check

Results

Demo?


SV8100 system

Platform

Use the many configuration optionsFor example for System report:


Always present: 1 CHS2U-EU 1 CD-CP00-EU

Default enabled in Prophix: 1 CH2U Rack mount kit 1 lk-sys-SMDR license

SV8100 system

Platform

6 slot chassis, 19 inch, 2U, power cordProcessor blade

Single rack mount chassisSMDR license

(Station Message Detail Recording for call accounting purposes)

Januari 2009: “SV8100 Starter package”


Battery(option)

Cooling fan

CPU blade

Blades: telephones, trunks, interfaces

Powersupply

Chassis

Platform


1x SV8100 CPU

5 Universal optional slotsPower Switchand LED

Expansioninterface Slot

Chassis

Platform

Front side view

Back side view

Cooling fan

External battery

FunctionalGround terminal

Mains inlet

Optional internal battery latch


Chassis

Platform

• 19 inch • 2U rack system • Blank panels for empty slots

Accent Color: • Yellow = Trunk Lines Protection for lightning surge• Blue = Extension Lines No protection for lightning

View in PCPro


Processor blade

CD-CP00

Platform


• Software is loaded into CD-CP00 memory and can be upgraded• Call control server• RTP forwarding• Built-in Device Registration Server (DRS) and SIP Server• Conference bridge server:

– 64 conference ports– Up to 32 internal / external parties per conference– ADA module required for speech recording

• Connection for daughter boards with media gateway, extended memory and voicemail server (InMail)

• USB for upgrading software or downloading system data• Ethernet for PCPro, WebPro, CTI, OAI, ACD MIS, PMS, IP Phone

– New interface in R2: OAI New middleware Microsoft OCS• 3.5mm pin jack for external sources: MoH, Back Ground Music, External

speaker, etc.• RJ61 external source control connection

Processor blade

Platform


PZ-ME50 memory expansion board • Daugther board on CPU blade

Memory expansion required in case of:• System networking (K-CCIS)• NetLink networking• Remote upgrade – without USB key• More than 64 ports / channels

(extensions and trunks)

Memory

Platform


PZ-ME50memory

Port capacity license

Maximal number of ports

TDM IP

TotalPhone Trunk Total Phone Trunk

Not Mounted

None 64 64 64

Mounted None 128 512 200

Mounted256 Port License

256 200 256 512 200

MountedUnlimited

Port License512 200 512 512 200 512

Platform

• 256 / unlimited port license upgrade requires SV8100 reboot• InMail in SV8100 without memory card (PZ-ME50) 8 ports • InMail in SV8100 with memory card (PZ-ME50) 16 ports


Port calculation

Platform

Example: SV8100 with 200 DT310 telephones

Configuration:

More than 128,But less than 256:• 256 cap.license

More than 64:• Enh.memory


Port calculation

Platform


14 blades:

• 1x CC-CCPU

• 12x CD-16DLC12x16 = 192

• 1x CD-8DLC192+8 = 200


Port calculation

Platform


TDM

For >256 ports (trunks + ext):

• 256 cap.license• Unlimited port lic• Enhanced mem


Example: SV8100 with 214 analogue ports, 1 ISDN PRI card plus• InMail with 10 VM users and 4 sim. voice prompt languages

Qty Item Prophix Cap Lic 1 CPU, 1xBS10, 2xBS11 CD-CP00-EU, PZ-BS1x 3 Rack mount CH2U Rack mount kit 3 Chassis CHS2U-EU 1 ISDN PRI card CD-PRTA 3013 Analogue line card CD-8LCA 104 (13x8)13 Analogue line card (daughter) PZ-8LCE 104 (13x8) 1 Analogue line card CD-4LCA 4 1 Combination blade CD-LTB 2 1 Extended memory PZ-ME50-EU 1 InMail PZ-VM21 plus modem 16 (me50) 1 Voicemail software AKS InMail EU 1 Extra simultaneous language lks-vm-language1-lic 10 User license lks-vm-user1-lic ____ + 1 256 port capacity lk-sys-256 port-lic 260 (>256) 1 Unlimited port capacity lk-sys-unlimt port-lic

• InMail without memory card (PZ-ME50) 8 ports; With ME50 16 ports

Platform


Expansion system

Controlling system

Expansion

Platform

• Expansion system supports 6 optional slots• Max. 4 chassis per system

• All blades can be replaced while SV8100 is powered up: – Except CD-CP00, PZ-BS10/11, PZ-ME50, PZ-xxIPLA, PZ-VM21

• To remove any of these blades, SV8100 must first be powered down

PZ-BS11Installed on each

expansion chassis

PZ-BS10Installed in

EXIFU slot


Expansion• EXIFU = EXpansion InterFace Unit• Enables CCPU to transmit and receive data to additional chassis• EXIFU cable is used to connect:

• the controlling chassis and its PZ-BS10 interface • to the 2nd, 3rd, and 4th PZ-BS11 interface

• Special cable for SV8100 (1.2 m)

PZ-BS10

SV8100 chassis

Platform


80 ports 　 160 ports 320 ports

19 inch chassis

2 sets of chassis

512 ports

IP expansion512 port

IP connection

4 sets of chassis

TDM:• Max. 80 terminals per 2U chassis due to power restrictions• Max. 4x19” chassis (1CPU ＋ 23boards) in single node• Max. capacity requires multiple nodes, connected by NetLink

6 slot 1 PSU

12 slot 2 PSU

24 slot 4 PSU

NetLink TDM512 ports 　 512 ports 512 ports 512 ports IP

SV8100 capacity

Platform

9.5 inch chassis

3 slot 1 PSU

XX


Port calculation

Platform

Example: SV8100 with 3 analogue, 13 digital, 25 IP extension interfaces

TDM port allocation in blocks of 4 3 An = 4, 13 Dig = 16, 25 IP = 25 ports

Qty Item Prophix 1 CPU blade CD-CP00-EU 1 Rack mount CH2U Rack mount kit 1 Chassis CHS2U-EU 1 Patch panel 24 Port patch panel 1 Cable RJ21X-6xRJ61X 4.5 mtr. 1 Digital extension interface blade CD-16DLCA 1 Analogue extension interface blade CD-4LCA 1 VoIP media gateway PZ-32IPLA 25 IP terminal licenses lk-sys-ip-terminal-1-lic 3 Analogue phone BaseLine 13 Digital phone DTL-2E-1P(BK)TEL 25 IP phone ITL-2E-1P(BK)TEL


Boundaries

# chassis1

cpu1

no cpu2 3 4

# slots for interface packages 5 6 11 17 23

CHS2U 19” chassis 1 1 2 3 4

PZ-BS10 expansion 3 jack 1 0 0 0 0

PZ-BS11 expansion 1 jack 0 1 1 1 3

CHS large battery box 1 1 2 3 4

CHS2U fan box set 1 1 2 3 4

CD-CP00 CPU blade 1 0 0 0 0

PZ-32IPLA VoIP Media GWPZ-64IPLAPZ-128IPLA

1 0 0 0 0

PZ-ME50 memory expansion 1 0 0 0 0

PZ-VM21 voice mail 1 0 0 0 0

Platform


lk-sys-256 port-liclk-sys-unlimt port-lic

lk-sys-ip-terminal-1-liclk-sys-ip-terminal-SIP1-liclk-sys-ip-trunk1-lic

lk-sys-netlink1-liclk-sys-feature-networking-liclk-sys-KCCIS-ip-lic

lk-sys-SMDR-liclk-sys-HM-liclk-sys-1st-CTI1-liclk-sys-3rd-CTIlk-sys-OAI-lic

SV8100 licenses

Licensing

lks-VM-user1-liclks-VM-language1-liclk-sys-ACD-PEVENT-licACD Client

lks-desktop suite-softphone1-liclk-desktop suite-enhancepkg1-liclk-desktop suite-PC Assistant1-liclk-desktop suite-PC Attendant1-lic

lk-sys-LCS-BMG-client1-liclk-server-LCS-CSTA-client1-liclk-server-SOAP-lic

lks-pva-conf-port1-liclks-pva-conf-pva-enhancement pkg-liclks-pva-IVR-port1-lic

Rls 2


A 60 day trial can be turned on:• A Timer starts from when the trial is first activated. • If the CCPU is powered off, the timer stops• Each time the CPU is powered off and back on, 1 full day is removed

from the 60 day trial• Licenses available during 60 day trial are listed on next slides

Demo licenses:• NECP can issue temporary licenses• Can be issued as part of a promotion or sales campaing

Tempory licenses

Licensing


CCPU - (without PZ-ME50 card)

Description Trial Trial expired Licence information

Max Ports (Trunks or Extensions) 64 max 64 Max N/A

Max InMail Ports 8 max 8 Max N/A

InMail Mailbox 64 max 0 Per mailbox

InMail Language 17 1 3 Languages by default

ACD P-event 1 0 Enable

ACD Agent 64 max 0 Per Agent (Logged on)

IP Trunks 64 max 0 Per Channel

IP Terminal (SIP-MTL) 64 max 0 Per Terminal (DT700)

IP Terminal (NGT) 64 max 0 Per Terminal (Aspire IP)

IP Terminal (SIP- 3rd Party) 64 max 0 Per Terminal (3rd Party)

CTI 1st Party 64 0 Per Client

CTI 3rd Party Activation 1 0 Per System

CTI 3rd Party Client 64 0 Per Client

SMDR 1 0 Per System

Hotel PMS 1 0 Per System

AspireNet 50 0 Per System

NetLink 50 0 Per System


CCPU - (with PZ-ME50 card)Description Trial Trial expired Licence information

Max ports (trunks or extensions)712 max (200 /512)

128 Max Upgrade to 256 Ports

Upgrade to 712 (200/512) ports

Max InMail Ports 16 max 16 Max N/A

InMail Mailbox 512 max 0 Per mailbox

InMail Language 17 1 Per Language

ACD P-event 1 0 Enable

ACD Agent 256 max 0 Per Agent (Logged on)

IP Trunks 128 max 0 Per Channel

IP Terminal (SIP-MTL) 512 max 0 Per Terminal (DT700)

IP Terminal (NGT) 512 max 0 Per Terminal (Aspire)

IP Terminal (SIP- 3rd Party) 512 max 0 Per Terminal (3rd Party)

CTI 1st Party 128 0 Per Client

CTI 3rd Party Activation 1 0 Per System

CTI 3rd Party Client 512 0 Per Client

SMDR 1 0 Per System

Hotel PMS 1 0 Per System

AspireNet 50 0 Per System

NetLink 50 0 Per System


• Installation options• System options• Networking interfaces• Trunk interfaces• Extension interfaces• System expansion

Agenda• System mounting• Patch panel• Battery backup

SV8100 system


Options• None

• Rack mount

• Floor stand

• Wall mount

System mounting

Installation options

Prophix termsNo mount kit

CH2U Rack mount kit (default)

CHS Base unitCHS2U Joint bracket kit

CHS1U/2U Wall mount kit

SV8100 HW manual mentions more mounting options


• Default in Prophix• Controlling chassis

with processor blade

• Controlling chassiswith processor blade

• 3x expansion chassis, no processor blade

Rack mount



CHS base unit

Floor stand


Consists of:• CHS Base unit • CHS2U Joint metal bracket kit


Wall mount


• Ensure the wall can support total weight


Patch panel


Option24 port patch panel:• RJ21 6x RJ61 cable (4.5 meter)

Note: ISDN PRI blades does not use RJ61

From SV8100 boards• 6x physical RJ45

connector• RJ61 wiring applied

To patch panel• 1x RJ21 connector• 50 wires / pins• Connected to patch

panel

From patch panel• Physical

connecters to individual phones and trunks


• Two types of power factors exist:1. Board power factor2. Terminal power factor

• Use power factor to determine upper limit for 1 chassis

Power consumption



Backup battery


Battery on CPU blade:• Retains clock, calendar, last nr redial buffers for each

station during CPU power lossSettings retained for 3 years (fully charged battery)

Internal battery into SV8100 chassis:• Keeps 1 chassis / 24 terminals running for about 10

minutes• Short-term survivability in case of mains power failure• Per chassis maximal 1 internal battery• 2 batteries into CHS2U battery mgt kit • Means: 2 x 12 VDC / 2.3 Ah = 24 VDC / 2.3 Ah

Battery life time infuenced by often power failing, location temperature, etc. Advise: Replace batteries every 3 years

An alarm is raised when the batteries are failing


Short term backup:

Internal backup battery


• Connect battery cables to batteries

• Connect CHS2U battery cable to battery connector

• Install CHS2U battery mgt kit into CHS2U

SV8100


External backup battery


• Optional, locally procured source• Provides power in event of power

failure• CHS Large Batt Box has backup

time of 3 hours for 30 terminals


External backup battery


Complete installation

described in HW manual



Agenda

• IP gateway resources• System options• Embedded applications• Auxilary interfaces• External application interfaces• In-skin network components

SV8100 system


SV8100 system

IP gateway

IPLA

ME50


Daughterboard on CPU blade

PZ-32IPLA: 32 channelsPZ-64IPLA: 64 channelsPZ-128IPLA: 128 channels

Only 1 IPLA per CPU blade• Ethernet interface via CPU

blade• No upgrade possible

Max # sim. trunks in SV8100: • Pure IP 128 trunks• IP & TDM 200 trunks• Rls 2 >200 trunks

SV8100 system

IP gateway

• Someone can program more trunks but assign the IPLA channels not exclusive, so creating a pool with blocking chance


Required for:• Calls between IP phones and TDM phones (not for TDM to ISDN trunk)• Calls to and from IP trunks• K-CCIS, NetLink• IP Feature Networking / AspireNet (VoIP)

R2: sRTP on DT700 phones:• Needs enabling on IPLA and on the phone itself• Encryption of voice and signalling

Supported codecs:• G711, G722, G723.1, G726, G729ab• G3 Fax, iLBC (Internet Low Bitrate Codec, freeware)• No T.38 support• G.723.1 without encryption 24 / 48 / 96 (iso 32 / 64 / 128)

G.723.1 with encryption 16 / 32 / 64Other codec with encryption 24 / 48 / 96

SV8100 system

IP gateway


• Prophix automatically generates required IP gateway channels• Professional users can decide to deviate from standard calculations or

anticipate on future enhancements

Example: – SV8100-1: 34 channels = PZ-64IPLA– SV8100-2: 12 channels = PZ-32IPLA

Required # channels is based on (common platform) Erlang calculations: • 0.09 Erlang external traffic, 0.06 Erlang Internal traffic• 0.02 Erlang feature traffic per user; 0.105 intra-node traffic • 0.02 Network traffic, 0.5% blocking probability

SV8100 system

IP gateway


O&M NIC port (10/100M) is built-in on CPU blade:• Linked with LAN / WAN to work with PCPro, SMDR, OA, etc.

IPLA has VoIP NIC port with Gigabit Ethernet:• Linked with LAN / WAN for control signaling and voice signaling (RTP)

for IP terminals

Management and speech on different ports

SV8100 system

IP ports


IP ports

SV8100 system

• Separate (V)LANs for voice and management improved security

SV8100

Voice Management LAN(e.g. 192.168.1.0/24)

signalingvoice

open application i/fPMS i/fmaintenance

BCT server

Voice LAN(e.g. 10.0.0.0/20) Customer data LAN

(e.g. 172.16.0.0/24)

BCT-clients

no access

“Clients” for these info streams must be in the “Voice Mgt LAN”.

Default gateway address can not be configured.


SV8100

• SV8100 relations:

SV8100 system

In-skin Router

In-skin Switch

In-skin Media GW

In-built10/100 Mb

IP ports



Agenda

• IP gateway resources• System options• Embedded applications• Auxilary interfaces• External application interfaces• In-skin network components

SV8100 system


Remote upgrade:• Enable it if remote software upgrade for the system

should be supported• Prophix assures the required memory (PZ-ME5) will

be available in the system

Integrated modem:• Enable it if an integrated modem for dial-in over

analogue line is required• Prophix assures the required modem supporting

card (PZ-VM21) will be available in the system

System options

SV8100 system


SV8100 – Release 2

SV8100 system

3 slot KSU:• Put on the market because of attractive pricing • 1 CPU blade • All telephone functions of SV8100 (NetLink, InMail, InACD, etc)• 2 blades for trunk, extension or application• PSU-A1 power supply unit• No additional chassis (no expansion)• On board VoIP resources• On board Voice Mail

KSU must be installed and placed vertically:• A desk mount unit is available for vertical placement• No fan (forced cooling) available• No 19” rack mounting possible


• CD-PVAA blade: Multimedia Conference Bridge • Any intercom or outside caller calls CD-PVAA to place a multiparty

conference call• CD-PVAA blade supports one 8-party or two 4-party conferences• Max. 2 blades per SV8100• DSP-based amplification provides a higher quality conference call

• Max. 16 voicemail ports are available

• CD-PVAA reduces this number by 8 or 16 depending on license

• Each CD-PVAA blade reduces the number of stations by 8 or 16 depending on license

SV8100 – Release 2

SV8100 system


SV8100 manuals• SV8100 system hardware manual• SV8100 Features manual• Diagnostics manual

• Multiline telephone users guide• Single line telephone users guide• Type A (retro keypad) with Aspire

user guide• Bluetooth handset user guide

• VoIP manual plus networking

• InRouter installation manual• InSwitch Gigabit PoE switch manual

• InMail system manual• InMail user guide• InMail system administrator guide

• InACD manual

• MyCalls installation manual• MyCalls user guide

• Hotel manual• Hotel receptionist guide• Hotel user guide

SV8100 manuals are available on BusinessNet!

SV8100 system


SV8100 manuals• Licensing procedure• CTI installation manual

• Desktop Suite applications installation manuals• Business ConneCT SV8100 integration manual

• DECT handset C124 user guide• DECT handset G355 user guide• DECT handset G955 user guide

• NEC SIP DECT customer engineers manual• NEC SIP DECT administrator guide

• Mobile extension user guide• Wireless LAN Handset (MH240) user guide

More manuals will be created (Rls 2)

SV8100 system


SV8100 courses• SV8100 Basic • SV8100 Migration • SV8100 Migration UK Only• SV8100 VoIP Introduction • SV8100 VoIP Extension/Networking • SV8100 VoIP Introduction• SV8100 Hotel Integration• SV8100 MyCalls Basic• SV8100 MyCalls Advanced/Enterprise• SV8100 MyCalls ACD/Agent Control• SV8100 MyCalls call Recorder

• SV8100 InMail• SV8100 Desktop Applications• SV8100 IP DECT Configuration• SV8100 IP DECT Survey• SV8100 IP DECT Configuration• SV8100 IP DECT Survey• InSkin Hub and InSkin Router• Aspire Basic Course• XN120 Basic Course• XN120 Basic Course

SV8100 system

sv8100 – system sv8100 team pre-sales support business line sv8100 february 2009

Documents

nec philips unified

trunks memory platform

pcpro slide

tabs7 slide

sv8100 cpu

sv8100 starter package

system networking

system report