symposium engagement analytics
TRANSCRIPT
![Page 1: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/1.jpg)
Jon Ingham @joningham
Understanding Engagement and Employee Sentiment
www.joningham.com/advice strategic-hcm.blogspot.com
![Page 2: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/2.jpg)
Jon Ingham• Strategic HR
consultant• Technology analyst• Involved in launch of
Engage for Success• Symposium Events
faculty, delivering ‘People Planning, Measurement and Analysis’
Introduction
![Page 3: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/3.jpg)
Jon Ingham reckons traditional surveys will continue to play an important role. He stresses that data should be used to change the way people behave. “Getting data more quickly and more regularly doesn’t really increase this insight and may result in moving from a strategic perspective to engaging in more short-term activities.”
Dave Ulrich cautions “The tool should help provide better information and access to delivering better business results.”
Understanding Engagement
Source: http://www.hrmagazine.co.uk/hr/features/1151701/next-generation-employee-engagement-tools
![Page 4: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/4.jpg)
Evidence Based Engagement
Sources: http://www.engageforsuccess.org/ideas-tools/employee-engagement-the-evidencehttp://www.engageforsuccess.org/wp-content/uploads/2014/03/Rob-Briner.pdf
![Page 5: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/5.jpg)
Useful to have some Theory
Validity
Reliability
Createvalue
Addvalue
Value formoney
Sources:1. © Jon Ingham, http://www.joningham.com/advice/value-triangle 2. Gary Hamel, The Future of Management
![Page 6: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/6.jpg)
Adding (Medium) Value
Traditional Engagement Surveys
Input / Investment Activity Outcome Business
Impact
Prescriptive Analytics
Strategic Drivers
Employee Engagement
Index
1. Sa9sfac9on with Day-‐to-‐Day
Work Experience (3.52)
2. Sa9sfac9on with Support for Career
(3.00)
1. I do interes-ng work (3.68) 2. This Place is a fun place to work (3.12) 3. I feel confident in applying procedures (3.42)
4. My work uses my full poten3al (2.94)
5. I am fairly rewarded for my job(3.06)
Employee engagement
(3.34) • sa9sfac9on
• inten9on to stay • advocacy
1. I have valuable appraisals(2.82) 2. I know what I need to do to be successful (3.25) 3. I am able to get the training I need (3.06) 4. My manager and I plan my skills (2.76)
![Page 7: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/7.jpg)
Creating (High) Value
Eg Social Recognition
Source: Workstars. Also Achievers, Globoforce, Tembosocial, Jostle, WooBoard, WorkAngel
![Page 8: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/8.jpg)
Creating (High) Value - Other
Sources:1. Alan Watkinshttp://www.changeboard.com/content/4879/leadership-and-management/talent-management/future-talent-conference-2015-alan-watkinss-presentation-slides 2. Silverman Research
![Page 9: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/9.jpg)
Value for Money – Mini Surveys
Source: BlackbookHRAlso CultureAmp, TinyPulse, QuestBack, RoundPegg, KnowYourCompany,, 15Five, NikoNiko, Glint IncOfficeVibe, Waggl, Survey Monkey
![Page 10: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/10.jpg)
Value for Money – Big Data
![Page 11: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/11.jpg)
Creating Value Systems Eg Enterprise Social Networks Generating Big Data
Source: OrganisationViewAlso see Kanjoya, Digital Reasoning, VoloMetrix,
![Page 12: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/12.jpg)
Creating Value Systems Eg Gamification Generating Big Data
Source: eMee http://www.emee.co.in/enterprise.html
![Page 13: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/13.jpg)
Creating Value Systems Eg Gamification Generating Big Data Shanda Games provides each employee with a virtual city. Employees are awarded virtual objects for completing tasks or projects and these can be used to decorate their cities. Each city owner is also able to decide on what their city’s weather for the day is going to be, and Shanda measures the mood of the organisation by scanning how nice the weather is each day.
![Page 14: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/14.jpg)
Value for Money - ‘Big’ Data
Source: CelpaxAlso eMooter, Morale.me
![Page 15: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/15.jpg)
Value for Money ‘Big’ Data
Sears Project MoodRing tracked the emotions of its retail staff mood using mood-tracking systems on the company’s time clocks, collecting 80,000 moods per day over 15 months.They identified more positive moods of their salespeople led to customers buying more purchase peripheral products, like surge protectors, extra cables and protective warranties.The data team has piloted an automated email program that sends store managers videos and short training programs on how to motivate people.
![Page 16: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/16.jpg)
Big Data – Wearables
Sources: 2. Galvanic Skin Response sweater hIp://www.theguardian.com/technology/2013/dec/03/wearable-‐tech-‐ger-‐mood-‐sweater
![Page 17: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/17.jpg)
Big Data - Wearables
Sources: 2. Hitachi Business Microscope
![Page 18: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/18.jpg)
Ensure It’s Not Disengaging!
Sources:http://web.archive.org/web/20150101054835/http://finance.yahoo.com/news/big-data-knows-youre-going-130331790.html
![Page 19: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/19.jpg)
Better (Perhaps)
Source: http://iamnotawidget.com
![Page 20: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/20.jpg)
For More Information
www.joningham.com / www.joningham.com/advice
strategic-hcm.blogspot.com
linkedin.com/in/joningham
twitter.com/joningham
07904 185134
![Page 21: Symposium Engagement Analytics](https://reader030.vdocument.in/reader030/viewer/2022032619/55c0f4d5bb61eb8f428b47c9/html5/thumbnails/21.jpg)
Or
See: http://www.symposium-events.co.uk/event/people-planning-measurement-and-analysis-wpm08/