synovate quality awards (product quality) 2007 graphs and tables when published, all graphs and...

Synovate Quality Awards(Product Quality)

2007

Graphs and Tables

When published, all graphs and tables must be accompanied by:

•The Synovate Logo•The source (Synovate Quality Awards 2007)

•The sample size (N = )

Based on the largest customer survey in the South African automotive market, the Synovate annual Competitive Customer Satisfaction Index (CCSI) survey includes interviews with more than 50 000 new vehicle owners.

www.synovate.com and www.synovate.co.za

© Synovate 2006

Synovate Quality Awards 2007RANKINGS

Product Quality Passenger Vehicles Ranking – Less than 130 PP100

Source: Synovate 2007 Product Quality Awards

All graphs, rankings, tables and information extracted from this media release must be accompanied by a statement acknowledging "Synovate 2007 Product Quality Awards“ as the source

N = 9758 (CIF applied)

Note: Models with <50 have been excluded from the ranking

11290

878483

8181

79777676

747271

6665

635959

575655

5344

424242

0 50 100 150 200

PC AverageToyota Corolla

Audi A4 (Dsl)Toyota AvanzaAudi A4 (Pet)

Ford KaMercedes SLK

Chevrolet Aveo 4-drToyota Yaris Hatch T3

BMW 1 SeriesBMW 3 Series (Dsl)

Volvo S60BMW 3 Series (Excl Dsl,Tour,2dr)

Opel Corsa 5-drHonda Jazz

Jaguar X-TypeHonda Civic Hatch

Toyota AvensisMercedes C-Class Diesel (excl. SW)Mercedes C-Class Petrol (excl. SW)

BMW 5 SeriesMercedes C-Class (Sports Coupe)

Mercedes E-ClassChevrolet Aveo 5-drMercedes S-Class

BMW 3 Series Coupe / CabrioletToyota Yaris Sedan (T1&T3)


Product Quality Passenger Vehicles Ranking – Less than 130 PP100





112130129128

123122

120120

119117117

115114113

110108

105104

10199

9896

9493

9191

9090

0 50 100 150

PC AverageChrysler 300C

VW TouranFord FiestaOpel Meriva

Opel Astra GTCMazda3 Hatch

Toyota Corolla VersoFord Focus Sedan

VW Polo ClassicMercedes B-Class

Opel Corsa LiteToyota Yaris Hatch T1

Toyota CamryVolvo S40

Opel Astra HatchPeugeot 307 HatchAudi A3 (Excl. TDI)

Toyota Corolla >140Fiat Panda

Chevrolet Spark 5-drToyota RunX 140

Mazda6Mercedes A-Class

Dodge CaliberMazda3 Sedan

Audi A6VW Jetta5 (excl. TDI


Passenger Vehicles Ranking – Less than 175 PP100





112

173

170

165

164

159

157

153

147

146

145

143

139

139

138

138

135

131

0 50 100 150 200

PC Average

Fiat Punto

VW Polo 5-dr (excl. TDI)

Toyota Tazz

VW Polo 5-dr TDI

Volvo V50

Peugeot 206 (ex CC, SW)

Peugeot 407 (excl CC)

MINI Cooper

VW Jetta5 TDI

Nissan Micra 1.4

VW Caravelle T5

Toyota RunX >140 (inc RSi)

Fiat Palio 1.2 ED (Go!)

VW Golf 5 (Excl. TDI)

VW Jetta5 FSI

VW Golf 5 TDI

Chrysler Grand Voyager


Passenger Vehicles Ranking – More than 175 PP100





112

289

250

250

211

191

191

188

187

180

0 50 100 150 200 250 300

PC Average

VW Citi

Fiat Palio EL (ex ED)

Mercedes Vito

VW Caddy

Ford Focus Hatch

Nissan Tiida Sedan

VW Polo Classic TDI

Nissan Tiida Hatch

VW Golf 5GTI


Recreational Vehicles

Source: Synovate Quality Awards 2006

Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality Awards 2006 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.

118

220

187

170

137

135

130

122

118

116

109

92

86

74

62

50

50

0 50 100 150 200 250

RV Average

Jeep Cherokee

Ford Territory

Nissan Pathfinder

Toyota RAV4

Land Rover Discovery

VW Touareg

Nissan Murano

Jeep Grand Cherokee

Toyota Fortuner

Nissan X-Trail

Mercedes-Benz M Class

BMW X5

Volvo XC90

BMW X3

Honda CRV

Toyota Prado


Light Commercial Vehicles Ranking – Less than 175 PP100



149175

166

149142

137124124122120120

115109

103101101

8884

79

7774

7254

0 50 100 150 200 250 300 350 400

LCV AverageMazda Drifter (DSC)Fiat Strada (HTON)

Nissan Navara (LPDC)

Ford Bantam (HTON)Nissan Hardbody (LPDC)

Toyota Hilux (DSC)Ford Ranger (DSC)

Nissan Hardbody (LPSC)Opel Corsa Utility (HTON)

Toyota Hilux (LPSC)

Isuzu KB (LPSC)Nissan Hardbody (SPET)

Toyota Hilux (DDC)Isuzu KB (DDC)

Nissan Navara (DDC)Isuzu KB (LPDC)

Nissan Hardbody (DSC) Toyota Hilux (LPDC)

Ford Ranger (SPET)Isuzu KB (SPET)

Isuzu KB Dsl (DSC)Toyota Hilux (SPET)


Light Commercial Vehicles Ranking – 175 P100 or more

Source: Synovate Quality Awards 2006n = 4171



149

317

295

294

231

229

221

211

197

197

196

185

0 50 100 150 200 250 300 350

LCV Average

Ford Ranger (LPDC)

Mitsubishi Colt (SPET)

VW Pick Up (HTON)

Nissan 1400 (HTON)

Mitsubishi Colt (DSC)

Mitsubishi Colt (LPSC)

Misubishi Colt (LPDC)

Ford Ranger (DDC)

Nissan Hardbody (DDC)

Mazda Drifter (DDC)

Misubishi Colt (DDC)

Synovate Quality Awards 2007AWARDS

Entry / Small Passenger Vehicle Segments

Segment Position Model

Entry

1 Ford Ka

2 Chevrolet Spark 5-dr

3 Toyota Yaris T1

Small Hatch

1 Chevrolet Aveo 5-dr

2 (tie) Honda Jazz

2 (tie) Opel Corsa 5-dr

Small Sedan

1 Toyota Yaris

2 Chevrolet Aveo 4-dr

3 Toyota Corolla





Top / Medium Passenger Vehicle Segments


Top Hatch

1 Honda Civic

2 BMW 1 Series

3 Dodge Caliber

Top Sedan

1 (tie) Honda Civic

1 (tie) Volkswagen Jetta 5

1 (tie) Mazda 3

Medium

1 (tie) Mercedes-Benz C-Class Petrol (excl. SW)

1 (tie) Mercedes-Benz C-Class Diesel (excl. SW)

1 (tie) Toyota Avensis





Other Passenger Vehicle Segments


Top Executive

1 Mercedes-Benz S-Class

2 (tie) Mercedes-Benz E-Class

2 (tie) BMW 5 Series

Sports Coupé

1 BMW 3 Series Coupe / Cabriolet

2 Mercedes C-Class (Sports Coupé)

3 BMW 6 Series

MPV / Station Wagon

1 Toyota Avanza

2 (tie) Mercedes-Benz B-Class

2 (tie) Toyota Corolla Verso





Recreational Vehicle Segments


Small RV

1 Honda CRV

2 BMW X3

3 Nissan X-Trail

Large RV

1 Toyota Prado

2 Volvo XC90

3 BMW X5

© Synovate Quality Awards 2007




Single Cab Light Commercial Vehicle Segments


Half Ton

1 (tie) Opel Corsa Utility

1 (tie) Ford Bantam

1 (tie) Fiat Strada

Small Petrol Single Cab

1 Toyota Hilux

2 (tie) Isuzu KB

2 (tie) Ford Ranger

Large Petrol Single Cab

1 (tie) Isuzu KB

1 (tie) Toyota Hilux

1 (tie) Nissan Hardbody

Diesel Single Cab

1 Isuzu KB

2 Toyota Landcruiser Pickup

3 Nissan Hardbody

© Synovate Quality Awards 2007




Double Cab Light Commercial Vehicle Segments


Petrol Double Cab

1 Toyota Hilux

2 Isuzu KB

3 Nissan Hardbody

Diesel Double Cab

1 (tie) Nissan Navara

1 (tie) Isuzu KB

1(tie) Toyota Hilux





Category Awards – Passenger Vehicles


Best Local Plant Manufacturing Passenger Cars

1 Mercedes-Benz

2 BMW

3 Opel

Best Volume Passenger Car Overall

1 (tie) Jaguar

1 (tie) BMW

2 Mercedes-Benz

Best Luxury Passenger Car Brand Overall

1 Honda

2 Chevrolet

3 Opel





Category Awards – Light Commercial Vehicles


Best Local Plant Manufacturing Light Commercial Vehicles

1 Toyota

2 (tie) Opel / Isuzu

2 (tie) Ford / Mazda

Best One Ton Diesel Light Commercial Vehicle Overall

1 Isuzu

2 Nissan

3 Toyota

Best One Ton Petrol Light Commercial Vehicle Overall

1 (tie) Toyota

1 (tie) Isuza

2 Nissan

Best Overall Light Commercial Vehicle Brand

1 Isuzu

2 (tie) Toyota

2 (tie) Opel




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