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SynXis Central Reservation

System Release Notes

Q4 2014

This release is scheduled for December 06, 2014. The upgrade is scheduled to begin at 7:00 AM and end at 10:00 AM Eastern Daylight Time. The system will be unavailable during this time. (To see the time in your local time zone click here.)

Please note that items in this document are subject to change based on our testing and quality assurance process.

http://www.timeanddate.com/worldclock/fixedtime.html?msg=Sabre+Hospitality+Q4+2014+SynXis+CRS+Release&iso=20141206T06&p1=70&ah=3

SynXis CRS Release Notes Q4 2104

© Copyright 2014, Sabre Hospitality Solutions, Confidential & Proprietary ii

Copyright

Copyright ©2014, Sabre Hospitality Solutions™. The information contained in this publication is confidential and proprietary. No part of this document may be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without written permission of Sabre Hospitality Solutions.

Sabre Hospitality Solutions is not responsible for any technical inaccuracies or typographical errors contained in this publication. Changes are periodically made to the information herein; these changes will be incorporated in new editions of this publication. Any reference to gender in this document is not meant to be discriminatory. The software described in this document is provided under a license agreement. The software may be used or copied only in accordance with the terms of that agreement.

Sabre, Sabre Holdings, Sabre Hospitality Solutions, Sabre Travel Network, Sabre Airline Solutions, GetThere, Travelocity, Travelocity Business, lastminute.com, holidayautos.com, IgoUgo, Trams, Zuji, cubeless, Nexion, and WorldChoiceTravel are trademarks of an affiliate of Sabre Holdings Corporation. All other marks are the property of their respective owners. ©2003-2014 Sabre Inc. All rights reserved. Other products mentioned are trademarks or registered trademarks of their respective companies.


© Copyright 2014, Sabre Hospitality Solutions, Confidential & Proprietary iii

Table of Contents

Training ........................................................................................................................................... 1

Control Center Help ....................................................................................................................... 1

Control Center ................................................................................................................................ 2

Multiple Loyalty Programs on a Reservation ................................................................................................ 2

ARI Centric Daily Manager ........................................................................................................................... 3

Guest Connect Template Copy ..................................................................................................................... 4

Allow Rooming List Bookings without a Guarantee ...................................................................................... 5

Credit Card Summary User Role .................................................................................................................. 5

Promotions – Filter and Search Capabilities ................................................................................................. 5

Company Profile Search ............................................................................................................................... 6

Geo Promotions ............................................................................................................................................ 6

Guest Connect ................................................................................................................................ 7

Geo Promotions ............................................................................................................................................ 7

Multiple Loyalty Programs on a Reservation ................................................................................................ 9

Guest Connect Mobile Booking Engine ........................................................................................ 9

Geo Promotions ............................................................................................................................................ 9

Multiple Loyalty Programs on a Reservation .............................................................................................. 10

Voice Agent .................................................................................................................................. 10

Booker Profile Search by Loyalty ID ........................................................................................................... 10

Multiple Loyalty Programs on a Reservation .............................................................................................. 10

Global Distribution Systems (GDS) ............................................................................................ 10

Amadeus Direct Connect ............................................................................................................................ 10

Electronic Distribution ................................................................................................................. 11

Default Travel Industry ID for Reservations Via Channel Connect ............................................................. 11

Alternate Name on Channel Connect Reservations ................................................................................... 12

Length of Stay Pricing for Generic ARI ....................................................................................................... 12

Full Pattern Length of Stay (FPLOS) for Generic ARI ................................................................................ 13

Expedia - Occupancy Based Pricing for up to 5 Guests on LOS Pricing Messages .................................. 14

Property Integration ..................................................................................................................... 22

Alternate Name in Property Integration....................................................................................................... 22

New Property Integrations .......................................................................................................................... 24

Reports & Analytics ..................................................................................................................... 26

Multiple Loyalty Programs ........................................................................................................................... 26

Geo Promotions .......................................................................................................................................... 26


© Copyright 2014, Sabre Hospitality Solutions, Confidential & Proprietary iv

Company Profiles Report ............................................................................................................................ 26

Configured Rates Report ............................................................................................................................ 26

RezTrack Reporting 2.0 .............................................................................................................................. 27


© Copyright 2014, Sabre Hospitality Solutions, Confidential & Proprietary 1

TRAINING The Sabre Hospitality Solutions Training team offers recorded and instructor-led training for all major Sabre Hospitality releases at www.sabrehospitalityuniversity.com. Training hosts Release classes in English, Mandarin, Spanish, Portuguese, and Japanese.

For other training related questions, contact the training team at [email protected].

Within Sabre Hospitality University, you can access several types of classes and information:

Instructor-Led Sessions – These are live, interactive classes. To register:

1. Click the Live Training drop down and select Live Class Schedule.

2. Select your language and your region in the map.

3. Select the class within the calendar.

4. Click REGISTER FOR CLASS and complete the details.

Self-Paced Courses – To review training videos, click on the Training Library link. Search for your course and click the link in the Name column to open. (You can use the Filters side bar to narrow your search.)

Training Materials – Click the Training Library link and enter “Presentation”,” User Guide”, or a document name in the search bar to find the document you need. (You can use the Filters side bar to narrow your search.) You can view PowerPoint presentations of the training presentations, User Guides for Voice Agent and Guest Connect, and Overviews of Control Center functionality.

CONTROL CENTER HELP We update Control Center Help with each release. View the What’s New? Help topic to read details and access links to the new functionality.

Access Help within Control Center by selecting the Help icon in the upper right corner of the tool.

Request corrections, updates, or additions to Help and the User Guides by email at [email protected].

http://www.sabrehospitalityuniversity.com/

mailto:[email protected]

https://reservations.synxis.com/cc/help/What_s_New.htm




CONTROL CENTER

Multiple Loyalty Programs on a Reservation

The SynXis CRS Loyalty Program functionality has been enhanced to better support chains and hotels that wish to promote programs made available to their guests. The new features provide a robust and flexible way of loading and assigning programs to chains, brands, and hotels and enhances how they are presented to the guests during their shopping experience.

Loyalty Programs now support five program types and allow guests to select one or more programs to accrue points through their reservations. This functionality can be deployed partially or as a whole to serve a chain’s loyalty program strategy. Individual hotels may even run their own hotel level loyalty program.

Configure in Administration > Chain > Chain Administration

To enable the new Loyalty Program functionality, choose “Enable Loyalty Program Level Assignments”. Loyalty Program assignments benefit chains and hotel groups where different programs are supported across various hotels. Once this attribute is enabled, an assignment option displays while creating a Loyalty Program. The Level selection applies the following logic:

Chain Program displays to all hotels

Brand Allows program to be assigned to brands. Program displays to all hotels in the selected brand(s)

Hotel Allows program to be assigned to hotels. Program displays to all selected hotels. Hotels can also be removed from the program.

To enable the new Loyalty Program functionality, choose “Enable Loyalty Program Types. When enabled, Loyalty Program Types display as an option while creating new or editing existing loyalty programs. One Loyalty Program Type is assigned to each Loyalty Program.

Loyalty Program Types further enhances how loyalty programs are presented to guests and stored on the guest profile and reservations. They are more specific and affect how information is shared on the Guest Connect Booking Engine, Mobile Booking Engine, and Voice Agent display where the available programs are separated by type.



For Loyalty Programs created where the Loyalty Program Type is set to Airline, the 2 digit code is checked against the GDS airline codes.

Loyalty Program Types are also shown on the Guest and Booker Profiles.

Configure in Administration > Hotel > Hotel Administration

Within a SynXis CRS Chain, hotels may selectively support the addition of more than one loyalty program eligible to accrue points per reservation. Choose “Enable Multiple Loyalty Programs” to control whether the hotel can use this functionality. When enabled, reservations made in Guest Connect Booking Engine, Mobile Booking Engine, and Voice Agent can select from one to five loyalty programs for points accrual—one per type.

Using Program Types Assignment, hotels can determine which Loyalty Program Types the hotels support so that guests are offered only the applicable Loyalty Program Types the hotel offers. The default setting will be that all Loyalty Program Types are selected and the user will be allowed to deselect or select one to all of the Loyalty Program Types supported by the hotel.

Loyalty program information is maintained in bulk profile data imports and exports and also displayed in detail on the Reservation Details page.

To allow multiple loyalty programs on a reservation, the chain must support Loyalty Program Types and the Hotel must support Multiple Loyalty Programs.

At release, see these Control Center Help topics for additional information:

Chain Administration

Hotel Administration

Hotel Maintenance

ARI Centric Daily Manager

Configure in Manage > Availability > Daily Manager

The recently launched Daily Manager has been further enhanced to support an ARI centric view for users who prefer a different view and approach to managing their availability, rates and inventory. The ARI centric view can be enabled through the Preferences screen within the Daily Manager page.

With an ARI centric view, users see supported stay restrictions in Daily Manager as the section headers with the selected room types listed within, thus allowing for quick edits across multiple room types.

To further enhance the revenue management capabilities, Total Hotel Sell Threshold has been added as a supported stay restriction.

https://reservations.synxis.com/cc/help/201124.htm





Hotels that use BAR by Stay Date will also benefit from the BAR tier selection now available. This enhancement allows hotels using this BAR method to quickly manage the distribution and revenue management strategy in a single screen.

At release, see this Control Center Help topic for additional information:

Daily Manager

Guest Connect Template Copy

Configure in Setup > Channels > Booking Engine > Template Setup.

To allow chain and hotel administrators to efficiently apply Guest Connect Template settings from one property to another, the SynXis CRS now supports the ability to copy booking engine templates. A “Copy” button at the top of the screen displays in each template while in the “Edit Template” screen.




The Template Copy functionality allows CRS users to copy the following attributes to a new template at the chain level or multiple hotels:

Check Availability

Availability Results

Packages

Customer Information

Reservation Review

Confirmation

Search Reservations

Reservation Results

Modify Reservation

Teaser

Template Attributes

Copy Tracking Code on selected Steps

Template copy is available to all users with Edit rights Template Setup.


Template Setup

Allow Rooming List Bookings without a Guarantee

Configure in Manage > Groups > Rooming List

Room charges in group blocks are often guaranteed and paid by a master account, thus not requiring the guest to provide a guarantee method at the time of booking. To accommodate this common business practice, Rooming List Import functionality will no longer require individual reservations to have a credit card number and expiration listed.

When uploading a rooming list, reservations with no credit cards will pass validation and be successfully created if other there no other fields requiring review.


Rooming List





Credit Card Summary User Role

Configure in Administration > User > User Maintenance

Property Administrators need to have greater control over user access to credit card data in the SynXis CRS through efficient assignment and access tracking. To allow administrators to accomplish this, we have created the Credit Card Summary User Role.

The new user role must be assigned to each new and existing user that needs access to credit card data in the SynXis CRS. Credit Card Summary page access will be removed from all existing user roles during the 2015 Q1 release cycle.

The Credit Card Summary User Role will be the only user role with access to credit card data.


User Maintenance

Promotions – Filter and Search Capabilities

Configure in Setup > Rates > Promotions.

The Promotions page of the SynXis CRS supports filter and search capabilities, thus providing improved usability, which allows users to quickly filter results and find the desired promotion on the screen.

The following capabilities have been added to the page:

Filter

o Levels Chain and/or Hotel Level

o Status Active and/or Inactive

Search

o Search by name or code


Promotions





Company Profile Search

Configure in Manage > Profiles > Company Profiles

The Company Profiles page has been enhanced with additional criteria that provide more flexible and robust tools to search for company profiles. With the addition of search capabilities through Branch or Rate information, chains and hotels with a large number of company profiles are to quickly find the desired information.


Company Profiles

Geo Promotions

Configure in Administration > Hotel Administration

Configure in Setup > Rates > Promotions

SynXis CRS Promotions functionality has been enhanced to allow users to create promotions that display to consumers based on their geographic location. This functionality gives chains and hotels the ability to run campaigns that are specific to top producing countries or to promote offers for countries that are target sources of business.

Contact your account representative to enable Geo Promotions for your hotel:

Once enabled, the Promotions page of the CRS displays the “Promotional Geo Source Setup” section, which allows users to select the countries eligible to view the promotional rate.




Rates assigned to Geo Promotions only display if the consumer is located in one of the countries enabled in the promotion configuration. In addition, a CRS user may want to also combine a Promotional Code, thus requiring an additional verification to display the offer. Rates assigned to Geo Promotions must be set to Confidential to ensure the are unlocked only if the elibigle country is detected in the location capture of the browser.

The Rate Assignment and Promotional Source Setup sections of the Promotion continue to work as currently supported.

Consumers must allow location sharing on their browser to view Geo Promotions.

The “Hotel Uses Promotional Pricing” in Setup > Property > Basics must be enabled for Geo Promotions to work.


Basics


Promotions

GUEST CONNECT

Geo Promotions


The Guest Connect Flex Booking Engine Template has been enhanced to capture a consumer’s geographic location to allow the display of Geo Promotions.

Location capture is enabled in Guest Connect Flex template under the Merchandising section in Template Attributes.






Once enabled, the booking engine uses the browser’s standard location capture request to obtain the consumer’s coordinates, which are translated into a country. See an example below from Google Chrome:

Once the consumer provides consent, the Booking Engine screen will refreshes and the availability criteria can be populated with the stay date. If the location captured is allowed within an existing promotion that meets the search criteria, the promo is offered to the consumer.

Consumers must allow location sharing on their browser to view Geo Promotions.

Location capture is supported by Chrome, Firefox, and Internet Explorer 9 and above.

Geo Promotions is supported only in the Guest Connect Flex Template.




Template Setup



The Guest Connect Flex Template has been enhanced to allow a guest to select multiple loyalty programs while booking a reservation. This functionality can be enabled in the Guest Connect Flex Template through a new Customer Information step in Template Setup that controls how many loyalty programs can be selected for each booking.

The Loyalty Program section of the Flex Template has been enhanced to display all available loyalty programs assigned to the hotel per each type. A guest may select up to five loyalty programs, being one per type, to be consumed on the reservation.

To allow multiple loyalty programs on a reservation, the Chain must support Loyalty Program Types and the Hotel must support Multiple Loyalty Programs.


Template Setup

GUEST CONNECT MOBILE BOOKING ENGINE

Geo Promotions

The Mobile Booking Engine Template has also been enhanced to capture a consumer’s geographic location to allow the display of Geo Promotions.

Location capture is enabled per Guest Connect Flex template under the Merchandising section in Template Attributes.

Once enabled, the Mobile Booking Engine uses the device’s standard location capture request to obtain the consumer’s coordinates, which are translated into a country. See examples below per device:





iPhone

Android

If the user allows the device to use their location, the Mobile Booking Engine returns a Geo Promotion if available for the desired stay date and guest’s country.

Consumers must allow location sharing on their device to view Geo Promotions.


Template Setup


Configure in Setup > Channels > Mobile > Template Setup.

The Mobile Booking Engine has been enhanced to support loyalty programs and to allow guests to select multiple loyalty programs while booking a reservation. This functionality is enabled in the Mobile Template through a new attribute added to the Guests section in Template Setup, which controls how many loyalty programs can be selected for each booking.

The Loyalty Program section of the Mobile Booking Engine has been enhanced to display all available loyalty programs assigned to the hotel per each type. Guests may select up to five loyalty programs, being one per type, to be consumed on the reservation.

To allow multiple loyalty programs on a reservation, the chain must support Loyalty Program Types and the hotel must support Multiple Loyalty Programs.





Template Setup

VOICE AGENT

Booker Profile Search by Loyalty ID

To provide call center agents with enhanced search capabilities tailored to improve customer experience and shorten call times, the Voice Agent Call Center application now allows Booker Profiles to be searched by their loyalty ID.


Configure in Administration > Hotel > Hotel Administration.

The Voice Agent Call Center application has also been enhanced to allow agents to honor multiple loyalty programs on a reservation. When searching for a guest or adding a new guest, the agent has the ability to select up to five loyalty programs, being one per type, to be consumed on a reservation.



GLOBAL DISTRIBUTION SYSTEMS (GDS)

Amadeus Direct Connect

Amadeus shopping and booking transactions will now go direct to Amadeus, eliminating the need to be routed through an intermediary switch provider.





Amadeus joins Sabre and Travelport as the 3rd and final milestone in our GDS direct connect strategy bypassing, Pegasus altogether. The first chain migrated to the Amadeus direct connection in 4Q 2014. Migration of the remaining chains is scheduled to start in January and be completed in the first half of 2015.

The Amadeus Direct Connect utilizes XML formatted messages, replacing old and cumbersome EDIFACT message formats. This new foundation continues to establish Sabre Hospitality to be a leader in technology as an early adopter of GDS direct connects and allows us to continue to take advantage of new technologies with GDS companies as they make them available on their new platforms. In addition to the newer technology foundation, the Amadeus Direct Connect also provides key features and benefits such as:

Email delivery of type B notifications (reject messages).

Crib and rollaway charges now displayed in the rates rules and on the sell. This information will be retained on the bookings in the CRS.

Eliminated a point of failure associated with using a third party intermediary switch provider.

ELECTRONIC DISTRIBUTION

Default Travel Industry ID for Reservations Via Channel Connect

Hoteliers can assign chain level IDs in Administration > Chain > Commissionable Accounts

Hoteliers can assign the IDs to each OTA by going to Setup > Channels > Channel Connect > Setup

Hoteliers can assign a default Travel Industry ID (IATA, TIDS, etc…) to each OTA channel that they use through the CRS. This allows them to track and report on OTA production and commissions in the CRS or in their PMS.

In the SynXis CRS, hoteliers can assign a default Travel Industry ID to each OTA channel. Reservations originating from the OTA can be populated with the default ID to facilitate reporting and commission payment on the reservation. Each OTA is configurable to allow the following options:

Never use default Travel Agency number on a reservation.

Always use default Travel Agency number on a reservation.

Use default Travel Agency number only when no Travel Agency number has been included on the reservation from the OTA.

The IDs that are available for use are those that exist among global commissionable accounts (IATA & TIDS) and any chain specific commissionable accounts the hotel is using.

When the ID is assigned to the reservation, the corresponding agent information populates on the reservation and included on the reservation down to the hotel PMS.

Hoteliers must use Travel Industry IDs that are a part of a global industry organization or have been created in the CRS in Administration > Chain > Commissionable Accounts




Commissionable Accounts

Setup

Alternate Name on Channel Connect Reservations

Hoteliers will be able to search for and see Alternate Names in Manage > Reservations > Search Reservations

Guests that use names that are in a language that requires double byte character encoding (Chinese, Japanese, Korean) can provide their name in addition to a single byte name when booking with certain Online Travel Agents. This allows hotels to identify the guest by either name in the CRS or in their PMS.

Channel Connect API can now support an additional guest name on a guest profile. This allows guests to provide both single and double byte names on the profile so they can be identified by either name. Some languages (Chinese, Japanese, and Korean) require double byte encoding.

This addresses a problem for some hoteliers that want to store the guest’s double byte name on a reservation. It should be noted that the guest must also provide a single byte name for the alternate name to be present. Many PMS systems are not able to store a primary name in double byte characters.

The functionality uses the PersonName element in the reservation message. The profile can support multiple PersonName values, so the identification of the alternate name is handled with the PersonName@NameType=”3” attribute and value. In the event that the attribute or NameType value is not sent on the PersonName, the first name to appear in the message is used and any subsequent names will be ignored. If no PersonName is included, the reservation will fail.

For the double byte name to be considered as the Alternate Name, it needs to be identified as the Alternate name using the PersonName@NameType=”3” and a primary PersonName must be included. The Alternate Name is stored in a specific field and passed to the hotel Property Management System in a supported field.

<Profile>

<Customer>

<PersonName>

<GivenName>Mark</GivenName>

<Surname>Jones</Surname>

</PersonName>

<PersonName NameType="3">

<GivenName>マーク</GivenName>

<Surname>ジョーンズ</Surname>

</PersonName>

</Customer>

</Profile>

Alternate Name functionality only works with partners that support the functionality. The first partner for this functionality has been identified as Elong, subject to certification.


Search Reservations

Length of Stay Pricing for Generic ARI

Hoteliers that use BAR by Length of Stay Pricing will enjoy greater price parity across a wider selection of OTA channels with the addition of LOS pricing through the Generic ARI interface.

Use of LOS Pricing is subject to the certification and support by the individual OTAs of that pricing model. LOS pricing is typically used in conjunction with a revenue management system.






Hotels that use BAR by LOS pricing currently have the ability to apply LOS Pricing to OTAs that shop availability using the Channel Connect API or with an ARI push interface to Booking.com and Expedia. With the support of LOS Pricing for Generic ARI, a wider number of channels can take advantage of that same functionality. The result is price parity across a broader number of channels.

Example: The KING room supports up to two guests. The hotel charges $100 before tax for a one night stay for

one and two guests. Note that on the two night stay the hotel is charging the same rate per night, but the message

is showing the total value for the two nights.

<Rates>

<Rate RateTimeUnit="FullDuration" MinLOS="1" MaxLOS="1" InvTypeCode="KING" CurrencyCode="USD" Sun="false" Sat="false"

Fri="false" Thur="false" Weds="false" Tue="false" Mon="false">

<BaseByGuestAmts> <BaseByGuestAmt AgeQualifyingCode="10" NumberOfGuests="1" AmountAfterTax="110" AmountBeforeTax="100"/>

<BaseByGuestAmt AgeQualifyingCode="10" NumberOfGuests="2" AmountAfterTax="110" AmountBeforeTax="100"/>

</BaseByGuestAmts> </Rate>

<Rate RateTimeUnit="FullDuration" MinLOS="2" MaxLOS="2" InvTypeCode="KING" CurrencyCode="USD" Sun="false" Sat="false"

Fri="false" Thur="false" Weds="false" Tue="false" Mon="true"> <BaseByGuestAmts>

<BaseByGuestAmt AgeQualifyingCode="10" NumberOfGuests="1" AmountAfterTax="220" AmountBeforeTax="200"/>

<BaseByGuestAmt AgeQualifyingCode="10" NumberOfGuests="2" AmountAfterTax="220" AmountBeforeTax="200"/> </BaseByGuestAmts>

</Rate>

</Rates>

LOS Pricing supports up to 8 nights LOS. Occupancy based pricing is for up to 5 guests.

Hotels must be configured to deliver LOS pricing for each channel that supports it.

By default, Day of Week pricing will be sent. Hotel must be configured to send LOS Pricing to individual channels.

Full Pattern Length of Stay (FPLOS) for Generic ARI

Hotels that use LOS Pricing with Generic ARI will gain added control of availability with the addition of Full Pattern Length of Stay restrictions. FPLOS takes several arrival based restrictions from the CRS and applies them to individual Lengths of Stay for an arrival date. This provides greater parity across channels that support a more accurate view of hotel availability.

FPLOS is used in conjunction with LOS Pricing. Hotel must be enabled for LOS Pricing on a per channel basis.

The Generic ARI interface is adding support for Full Pattern Length of Stay (FPLOS). FPLOS takes the following CRS restrictions into account to determine when a particular Length of Stay will be available for an arrival date.

No Arrival

Minimum Stay Arrival

Maximum Stay Arrival

Minumim Stay Through

Maximum Stay Through

By applying these restrictions, the valid lengths of stay for an arrival date can be identified and the unavailable dates can be restricted.

An example of how these restrictions would be used in FPLOS:

For the arrival date of July 1st, there is a minimum stay arrival of 2 nights and a maximum stay though of 5 nights.

LOS 1 – NOT Available

LOS 2 - Available



LOS 3 - Available

LOS 4 - Available

LOS 5 - Available




The OTA_HotelAvailNotifRQ message will contain the following data:

<AvailStatusMessage>

<UniqueID Type="16" ID="1"/>

<StatusApplicationControl Start="2015-07-01" End="2015-07-01" InvTypeCode="KING" RatePlanCode="RACK"

Mon="false" Tue="false" Weds="true" Thur="false" Fri="false" Sat="false" Sun="false">

<DestinationSystemCodes>

<DestinationSystemCode>330</DestinationSystemCode>

</DestinationSystemCodes>

</StatusApplicationControl>

<LengthsOfStay FixedPatternLength="8">

<LengthOfStay MinMaxMessageType="FullPatternLOS">

<LOS_Pattern FullPatternLOS="NYYYYNNN"/>

</LengthOfStay>

</LengthsOfStay>

</AvailStatusMessage>

FPLOS supports up to 8 lengths of stay for an arrival date. FPLOS restrictions will be used in conjunction with the existing restrictions that are currently supported for a channel and will not replace them.

Expedia - Occupancy Based Pricing for up to 5 Guests on LOS Pricing Messages

Hoteliers that use LOS Pricing with Expedia are able to deliver rates for up to 5 guests. This expands the number of rooms and occupancies that can be sold on the Expedia site.

Hotels that use LOS Pricing with the Direct Connect to Expedia are now be able to provide rates for up to 5 guests, when rate configuration and room occupancy levels allow.

Rates Seasons must be configured with pricing for appropriate number of guests for the value to be applied to the LOS Pricing message to Expedia.

<Rates>

<Rate NumberOfUnits="1" UnitMultiplier="1" RateTimeUnit="Day"> <BaseByGuestAmts>

<BaseByGuestAmt AmountBeforeTax="120.00" CurrencyCode="USD" NumberOfGuests="1"/>

<BaseByGuestAmt AmountBeforeTax="210.00" CurrencyCode="USD" NumberOfGuests="2"/> <BaseByGuestAmt AmountBeforeTax="290.00" CurrencyCode="USD" NumberOfGuests="3"/>


<BaseByGuestAmt AmountBeforeTax="420.00" CurrencyCode="USD" NumberOfGuests="5"/> </BaseByGuestAmts>

</Rate>

<Rate NumberOfUnits="1" UnitMultiplier="2" RateTimeUnit="Day"> <BaseByGuestAmts>




</BaseByGuestAmts>

</Rate>

</Rates>



Hotel Channel Notes

ChoosenFly Offer Summary: Distribution of commissionable BAR rates, and eventually wholesale Rates on Choosenfly.com.

Middle East-based Choosenfly distributes hotel products throughout the Middle East and India for hotels located worldwide.

Choosenfly targets luxury and boutique style properties of 3 star and above.

How to participate: 1. Hotel must use the SynXis Central Reservation System to maintain

inventory and rates. 2. Hotel or Hotel Company should contact Justin Jacob, Managing Director at

Choosenfly to sign a Choosenfly agreement at [email protected], phone +971 42946737.

Commission and/or Margin: Choosenfly negotiates a commission amount directly with the Hotel or Hotel Company.

Supported Features:

Reservation Delivery

Reservation Modifications

Reservation Cancellations

Close

Close to arrival & departure

Other, limited restrictions

BAR by Stay Date, BAR by LOS, and Absolute BAR




Hotel Channel Notes

EET Destination

Management

Offer Summary: EET Destination Management is a leading travel company with vast experience in receptive tourism, tour operations, and MICE industry in the Arabian Gulf states of United Arab Emirates, Sultanate of Oman, Bahrain, Qatar, Kuwait, and the Kingdom of Saudi Arabia.

Business Model: B2B & B2C Rate: NET Rates & Retail Rates Target Hotel Market (s): Hotels in Middle East Only (Dubai, Abu Dhabi Arabian Gulf Region) Booking Audience Market (s): Global List of websites on which hotel will display: www.eet.ae

How to participate:

1. Hotel must use the SynXis Central Reservation System to maintain

inventory and rates.

2. The Hotel or Hotel Company should contact Ms. Anait Arutyunov at

[email protected] to sign an agreement.

Commission and/or Margin: EET negotiates a contracted margin directly with the Hotel or Hotel Company.

Supported Features:




Close




http://www.eet.ae/



Hotel Channel Notes

Ikyu.com (via

Derbysoft)

Offer Summary: Ikyu is a hotel reseller based in Japan with business concentration in DOMESTIC TRAVEL offering Japanese hotels to Japanese customers. Ikyu has continuous focus on building GLOBAL business (outbound) for which they are launching a separate NEW online store front.

Business Model: B2C Rate: Retail / Commissionable rates (*Promotions will be supported by Ikyu in future) Target Hotel Market (s): Asia (mainly SE), Hawaii, Europe, East & West coast of North America. This connection is open to hotels outside of Japan only. Booking Audience Market (s): Japan List of websites on which hotel will display: http://global-ikyu.com

How to participate:

1. Hotel must use the SynXis Central Reservation System to maintain inventory and rates.

2. Hotel to contact Ikyu to sign an agreement. NOTE** For all locations, contact

Kentaro Yoshida (Mr.) [email protected]

Commission and/or Margin: Ikyu negotiates a contracted commission directly with the Hotel or Hotel Company.

Supported Features:




Close, Close to arrival & departure

BAR by Stay Date

http://global-ikyu.com/




Hotel Channel Notes

Pearl of Arabia Offer Summary:

Business Model: B2B Rate: Commissionable Retail Rates Target Hotel Market (s): Hotels in CIS countries, Germany, Nordic Countries and Eastern Europe, China, Malaysia, and Singapore Booking Audience Market (s): Global List of websites on which hotel will display: www.pearlofarabia.com

How to participate:


2. The Hotel or Hotel Company should contact [email protected] to sign an agreement.

Commission and/or Margin: Pearl of Arabia negotiates a contracted commission directly with the Hotel or Hotel Company.

Supported Features:




Close



BAR by Stay Date, BAR by LOS and Absolute BAR

http://www.pearlofarabia.com/




Hotel Channel Notes

Splendia Offer Summary:

Business Model: B2C Rate: Retail Rates Target Hotel Market (s): Global Booking Audience Market (s): Global List of websites on which hotel will display: www.splendia.com

How to participate:


2. The Hotel or Hotel Company should contact [email protected] to sign an agreement.

Commission and/or Margin: Splendia negotiates a contracted commission directly with the Hotel or Hotel Company.

Supported Features:

Splendia performs a real-time shop at the time of booking; any limitations presented below only apply for the cached data that is presented during the shop phase of the availability check. All features are supported during the real-time shop at the time of booking




Close, Close to arrival

Min/Max Stay Arrival

Full Pattern LOS

BAR by Stay Date

http://www.splendia.com/




Hotel Channel Notes

Stella Travel Offer Summary: Distribution of Net Merchant Rates to Stella Travel Services and their affiliates, such as Travelbag.co.uk, Sunmaster.co.uk, etc.

Hotel to offer Net Merchant rates.

Stella Travel creates leisure package holidays for the UK market.

How to participate:


2. Hotel or Hotel Company should contact Sebastien Doussin, Land Product, and Purchasing Director at Stella Travel to sign an agreement at [email protected].

Commission and/or Margin: Stella Travel negotiates a contracted margin directly with the Hotel or Hotel Company.

Supported Features:




Close






Hotel Channel Notes

Zanadu Offer Summary:

Business Model: B2C Rate: Retail Commissionable Target Hotel Market (s): High End – Boutique hotels Globally Booking Audience Market (s): China (Site is in Chinese Only so anyone can book from anywhere with ability to read Chinese. List of websites on which hotel will display: http://Zanadu.cn

How to participate:


2. The Hotel or Hotel Company should contact Aymeric Naudin [email protected] to sign an agreement.

Commission and/or Margin: Vendor negotiates a contracted commission directly with the Hotel or Hotel Company.

Supported Features: Zanadu does not support any restrictions via the Push Interface. However, they will do a

real time shop at the time of booking to verify that there is availability and will not be able to

book if there is a restriction in place




BAR by Stay Date and Absolute BAR

http://zanadu.cn/




PROPERTY INTEGRATION Alternate Name in Property Integration

This enhancement is being delivered in tandem with the “Alternate Name on Channel Connect Reservations” enhancement previously mentioned.

This enhancement only applies to OXI and HTNG Reservation Delivery/Sync & OXI and OTA Profile Sync.

Hotels that use channels that support alternate names (see “Alternate Name on Channel Connect Reservations”) will be able to deliver this information to their PMS. This allows hotels to leverage additional data to provide a better guest experience. In some cases, this enhancement also provides the ability to manage alternate names in the CRS by incorporating updates via Profile Sync and Reservation Sync.

Integrated properties should be aware that the messaging format can dictate slightly different behaviors.

OXI Reservation Delivery/Sync and Profile Sync

Alternate names (given and surnames) will be integrated using the <mfNationalName> element.

When profile has the following information:

Primary Last Name = Jones Primary First Name = Mark

Alternate Last Name = ジョーンズ

Alternate First Name = マーク

Integration message is populated with the following:

<Profile>

<IndividualName> <nameFirst>Mark</nameFirst> <nameSur>Jones</nameSur>

</IndividualName> <mfNationalName>

<nameFirst>マーク</nameFirst>

<nameLast>ジョーンズ</nameLast>

</mfNationalName>

</Profile>

Specifically for OXI Reservation and Profile Sync - When first or last name element is not included or is included has no value, no update made to CRS. These values are preserved in the CRS, similar to how the Primary Names are handled through OXI.

HTNG Reservation Delivery/Sync, OTA Profile Sync Create, Modify and Read

Alternate names (given and surnames) will be integrated using the a separate PersonName element with NameType=”3” within the Customer element

When profile has the following information:

Primary Name Prefix = Mr. Primary Last Name = Jones Primary Middle Initial = T Primary First Name = Mark





Message is populated with the following:

<Profile> <Customer>

<PersonName> <NamePrefix>Mr.</NamePrefix> <GivenName>Mark</GivenName> <MiddleName>T</MiddleName> <Surname>Jones</Surname>

</PersonName> <PersonName NameType=”3”>


<Surname>ジョーンズ</Surname>

</PersonName> </Customer>

</Profile>

Specific to HTNG Reservation Sync and OTA Profile Sync Create/Modify - If the attribute is included in the message with no value, then it will delete values in the SynXis CRS.

i.e. Receiving: <Profile>

<Customer> <PersonName>

<NamePrefix>Mr.</NamePrefix> <GivenName>Mark</GivenName> <MiddleName>T</MiddleName> <Surname>Jones</Surname>



<Surname></Surname> </PersonName>

</Customer> </Profile>

Results in:

Primary Name Prefix = Mr. Primary Last Name = Jones Primary Middle Initial = T Primary First Name = Mark Alternate Last Name = (blank)


If the attribute is not included in the message, then the existing value in SynXis remains.

i.e. Starting in the CRS with:




Receiving:

<Profile> <Customer>

<PersonName> <NamePrefix>Mr.</NamePrefix> <GivenName>Mark</GivenName> <MiddleName>T</MiddleName> <Surname>Jones</Surname>



</PersonName> </Customer>

</Profile>



Results in:




By default, this behavior will be active upon this release.

Certification is required

New Property Integrations

Since the last release, a number of new property system interfaces have been completed and are available for implementation:

Interface/Vendor Type Functionality Supported

AutoClerk (HTNG) /

AutoClerk

2-Way Enhanced PMS

Reservation Delivery from CRS to PMS

Reservation Synchronization from PMS to CRS

Supported Restrictions (Product Level)

o Open / Close to Stay

o Open / Close to Arrival

o Set/Remove Min LOS by Arrival

o Set/Remove Minimum Stay Through

Rate Update

Inventory

Groups

myHMS3 / AutoClerk 2-Way PMS Reservation Delivery from CRS to PMS



o Set/Remove Max LOS by Arrival

Rate Update

Inventory

Cendyn SSO / Cendyn 1-Way CRM Modify Guest Profiles

Read Guest Profiles



Interface/Vendor Type Functionality Supported

iTesso (iTesso / IDPMS /

PMPro) / ITS

RezExchange

2-Way PMS Reservation Delivery from CRS to PMS


o Open/Close to Stay

o Open/Close to Arrival

o Open/Close to Departure



o Set/Remove Minimum Stay Through

Rate Update

Inventory

SIHOT PMS / SIHOT

Hotel Management

Software

2-way PMS Reservation Delivery from CRS to PMS

Supported Restrictions (Hotel, Room, and Rate Level)

o Open/Close to Arrival

o Open/Close to Departure



Rate Update

Inventory

SkyTouch Hotel OS /

SkyTouch Technology

2-way Enhanced PMS

Reservation Delivery from CRS to PMS

Reservation Synchronization from PMS to CRS

Supported Restrictions (Hotel/Room/Rate Plan/ Product Level)

o Open / Close to Stay

o Open / Close to Arrival



o Sell Limits

Rate Update

Inventory



REPORTS & ANALYTICS We added the following updated functionality on existing reports effective with the Q4 2014 release.

Multiple Loyalty Programs

Several reports will be updated in order to support the new functionality in the CRS to collect multiple loyalty types in a reservation. The first report in the series appears in this release and has been modified to contain multiple loyalty type fields and will be populated when the ID is collected on the reservation. Additional reports will be added in future releases.

Reservations

Arrivals and Departures Report

At release, see this Control Center Help topics for additional information:

Arrivals and Departures Report

Geo Promotions

In order to support the new functionality in the CRS to create location based promotions, the following reports contain information on these promotions:

Rates

Promotional Configuration Report

Promotional History Report

Reservations

Promotional Production Report

At release, see these Control Center Help topics for additional information:

Promotional Configuration Report

Promotional History Report

Promotional Production Report

Company Profiles Report

The Company Profiles Report now includes the ability to search Company Profiles by Branch Code or Rate Code. Please note, the report will continue to return results for the entire company profile.


Company Profiles Report

Configured Rates Report

In order to address performance with the Configured Rates Report, this report has been redesigned to consider the inputs on a rate configuration, as opposed to calculating the rate during the period described. Changes include:

Derived and Derived-from-Derived Rates display configured settings on choice of calculation (amount or percent), the value assigned and the rounding rule, along with floor and ceiling price definitions.

Monthly Rates disply the configuration for the ceiling and floor price and the required days stay.

Room Supplement configured on the Room Type or in the Room Price Adjustment page is displayed, rather than factoring this value into the rate.

Rate Override indicators are no longer included.








Promotional configuration is no longer available through this report. Please refer to the Promotional Configuration Report for this information. If you have subscriptions to the Configured Rates Report to return promotional information, please re-subscribe under the Promotional Configuration Report.

Occupancy offset display is an option when running this report. The default includes Occupancy Offset. For more efficient performance, please exclude this data when not needed.

RezTrack Reporting 2.0

RezTrack version 2.0 will be retired on December 31, 2014. Please be advised that access to this page via the CRS will no longer be available after that date. RezTrack 3.0 users will access RezTrack 3.0 via its unique URL.


RezTrack


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