tablet use in the enterprise - a question of context

A QUESTION OF CONTEXTTABLET USAGE IN THE ENTERPRISE

Jim JarrettUser Experience [email protected] September 2011MobileUX Camp DC

VISUAL LANGUAGEStick Figures in Depth

PRESENTERPresents the content or initiates the interaction.

AUDIENCEObserves or participates in the interaction.

BIGGER AUDIENCEMore observers or participants.

TABLETTouch screen general purpose gadget bigger than a phone.

PHONETouch screen phone that can do other things too.

LAPTOPLaptop or other PC running a traditional desktop OS.

MOVEMENTTablet moving between people.

MONEYTangible value transferred.

PERSONAL USEActivity may be done in a personal context in addition to enterprise.

CONTEXTSUsage or Interaction Environment

WORKLone Activity

WORK – VIEW/SURFView content with minimal interaction, primarily navigation.

WORK – CREATE/EDITCreate and make changes to content.

WORK – REMOTEUse another computer remotely.

PRESENTConvey Information

PRESENT – UNATTENDEDContent is presented via tablet with no interaction from presenter or audience.

PRESENT – ONE TO ONEPresenter delivers content to an audience of one.

PRESENT – SMALL GROUPPresenter delivers content to a small audience.

PRESENT – LARGE GROUPPresenter delivers content to a large audience with the aid of additional tools like a projector or TV.

PRESENT – REMOTE GROUPPresenter delivers content to a large audience, some of which is remote, with the aid of additional tools like screen sharing.

COLLABORATEShared Activity

COLLABORATE – UNATTENDEDAudience interacts with content with no involvement of presenter.

COLLABORATE – ONE ON ONEPresenter and individual audience interact with content simultaneously.

COLLABORATE – BACK AND FORTHPresenter and individual interact with content by passing tablet between each other.

COLLABORATE – SMALL GROUPPresenter and a small audience interact with content simultaneously.

COLLABORATE – PASS AROUNDPresenter and audience interact with content by passing tablet to each other.

TRANSACTTransfer Tangible Value

TRANSACT – UNATTENDEDAudience performs transaction with no involvement of presenter.

TRANSACT – ONE TO ONEPresenter performs transaction with attention of audience.

TRANSACT – COLLABORATIVEPresenter and audience collaborate simultaneously to perform transaction.

TRANSACT – SEQUENTIALPresenter and audience collaborate in a sequence of steps to perform transaction.

SUMMARYBig Picture and Final Thoughts